The Quin

Well located hotel with clean rooms, good amenities and friendly staff Bottled water in room replenished daily Coffee available on a morning in lobby Great shower, robes and slippers in room On corner of 2 very busy roads which can be noisy but you are in NYC so you have to expect some noise

This hotel is my new favorite! I've stayed at many high-end hotels in Manhattan, but never have I felt so comfortable and well-cared for by the entire team for my week-long stay. Every single person who works here seemed personally invested in ensuring I had a great experience. As a solo female traveler, this means a LOT to me. When I arrived (tired from a very early flight from the west coast), Ishaq the doorman helped me to my room and made sure it was the right one for me. I'm particular because I'm a SUPER light sleeper (obviously a challenge in NYC!) and I always request a quiet room on a high floor, but frequently it doesn't happen, no matter the quality of the hotel or the price I pay. Ishaq told me if I didn't care for the room, he'd help me find another, but the one they gave me was perfect. Super comfy, spacious and very peaceful. Every time during the past week when I'd see Ishaq, he would ask me if I was comfortable and rushed out to the street to grab me a taxi or take me around the corner to find one. Amazing service and such a gentleman! Theresa from Housekeeping or someone on her team came in daily and did a great job ensuring I had every thing I could want (more water, more Nespresso pods, glasses, cutlery, more towels, etc, etc). If I needed more time in my room in the morning, she gladly came back later and tidied everything up perfectly, providing everything I liked and needed. She knows how to give a guest topnotch service. Towards the end of my stay, I realized that with a 4pm flight, I'd need to leave the hotel later than checkout time. I also was running the NYC Half marathon the morning of my checkout and knew I'd be desperate for a shower and possibly even a rest before I left. I stopped by the front desk and asked if there was a possibility to get a later checkout. I spoke with Zak, who was extremely professional and kind. Zak assured me he'd talk to the manager to see what he could do and would call me to let me know. Ten minutes later, he called my room and told me he spoke with Brandon, the manager, and they would allow a late checkout. I cannot explain how helpful this is and what a huge relief it is to have a hot shower and later checkout on a day like this. Wow, I'm so grateful! I'm still in my Hilton Club the Quin room as I write this, after running the half marathon and enjoying a nice hot shower, truly wishing I never had to leave this place! Upon returning from the race, I saw Brian at the front desk, who was as pleasant and kind as everyone else. I asked the desk to hold onto my glasses for me since I left at 5:30 this morning to get to the start line and inadvertently had my glasses in my pocket. In my rush to get to the start line, I didn't want to return upstairs to my room to drop them off, and Brian at the front desk was there with them for me when I returned. I love it here, thanks mainly to the wonderful and welcoming staff, beautiful atmosphere, comfortable, well-appointed and spacious rooms, up-to-date gym, perfect location (a few blocks walk from Central Park, so many great restaurants, museums, Carnegie Hall, Broadway theaters, etc etc!) I'm in NYC a few times a year and from now on, I will always stay here, my new favorite hotel! Oh, last thing - the restaurant downstairs, Acadia, is excellent.

When I arrived at the hotel at six in the morning, the front desk personnel were really unpleasant and made us feel uncomfortable while we waited for our room in the back lobby. They informed us that we had to move since guests would be arriving for coffee. On two different days, construction was occurring with a lot of noise and cardboard and board on the floor at the door to the room. I spoke with the assistant general manager and the front office manager. On day two, the assistant general manager implied that no work was being done. I have been at Hilton for more than 20 years, and I have never had such a bad experience. Poor as hell! See pictures and I should have recorded the banging noise before 10 am. We were never informed of construction prior to arrival, and they have refused to refund 2 nights

The location, staff, decor & amenities were wonderful. From the moment we were greeted by Stan D in the lovely lobby we loved it. Jonathan F’s hospitality and attention to quality details in the lounge was first class. Perfect location & experience.

If I could give this hotel less than a one I would, but let me explain the experience I had at the Quin, New York. Imagine being on a plane to New York landing and going to find the address for the hotel that you made a reservation for over a month in advance only to see that your reservation has been canceled. You immediately call the hotel and they cannot tell you why and they cannot help . What would you do? With an event that evening, which I had let the Hotel know well in advance I now had no place to stay… So I booked a different hotel. Earlier in the week I got a call from the hotel because they were concerned that there was a fire in my hometown, and they were concerned that I would not be showing up for the reservation . I called them back and let them know that I would be there. In addition. I also use the online chat to let them know that I would be coming in needing to rush to get to an event and they said that was fine. However, when I landed in New York, there was no longer reservation and nobody could help me. The next day I spent several hours on the telephone trying to call the hotel, Central reservations customer care and nobody can help me. Nobody can tell me why the reservation was canceled and why I was charged for the hotel stay everyone kept saying that wasn’t their department, They weren’t the ones in charge. I had to call somebody else. Fast-forward to three days later, About five hours of time wasted trying to get this issue, resolved on to find that I have been told that the cancellation policy was not followed and therefore I was charged for the hotel stay. How can I cancel the reservation when I am in mid flight, in route to New York? There has been no apology. There has been no help. This has been the worst experience I have ever had and my loyalty to Hilton is dwindling rapidly. Save yourself a headache. There are tons of places that have excellent customer service, but this is not one of them.