The Ritz-Carlton New York, Central Park

A fantastic location with really poor service. I had to wait an hour for an iron, but could not get an ironing board. The breakfast is expensive and pedestrian (and you have to pay extra if you want your eggs anything but scrambled). And there was no coffee or tea in the rooms. It was clean though.

This was our third time staying at this property and we are going back in December. From the moment we arrived, the service was top-notch. A special thank you to Robinson or Robertson (I think this was his name) at the front desk. He was very welcoming to us as we checked in. He surprised us with thoughtful birthday touches, upgraded our room, and even arranged complimentary drinks. The Ritz-Carlton is known for its luxury and service, but Robinson exceeded even those high expectations. This is a great place to stay at!!!

I was warmly greeted by the bellman team (1 gentleman from Turkish origins). My girlfriend and I shared that we were working for another Ritz-Carlton property and he used his empowerment to make us live an amazing experience at the bar ! Thank you

Stayed 3 nights as a family of 5 (3 teens) in 2 rooms Wonderful friendly welcome at the front desk. Very helpful as we arrived early but our rooms were available and were upgraded. Also some additional gift which was greatly appreciated Children’s room a king with rollaway and my wife and I on the 10th floor with a lovely Central Park view. Both very well appointed though would be helpful to have a coffee machine or kettle Well located for Central Park and surrounding area. Of course it’s New York so busy surrounds but we were not disturbed by noise We didn’t have much of an opportunity to use the other facilities in the hotel apart from a breakfast which was very overpriced for the portions and quality so we didn’t eat there again Recommended

Three couples traveling to Ibiza from JFK. We met in NYC for a couple days before departing to Ibiza via JFK. Service was attentive, courteous, refined and very helpful. Hotel was clean and well maintained. We have found most Ritz to be of high quality and this was no exception. I had a medical issue during the stay during the night and was taken to the hospital on the day we were departing. It turned out to be something minor but I was in the hospital well past the check out time. I communicated with the front desk about our situation and they were very accommodating. They could have charged us for another night as we did not check out until 6 PM, they choose to be understanding and not do so. I think that was a very customer centered choice which enhances our loyalty to the brand. Even without the medical incident, I highly recommend.