The Ritz-Carlton New York, Central Park

Always amazing service and smile from the second the bellman greets you to the front desk and everything in between. The breakfast is incredible and service always 5 star!This I has been one of our favorite hotels for years and continues to go above and beyond. Truly first class experience all the way through.

A superb stay. I had one of the rnty level rooms but still fabulous. The service at Ritz Carlton and St Regis is always superlative and this RC Manhattan is a shining star . The staff could not do enough to ensure their guests are valued and happy.

I had an amazing stay at The Ritz Carlton Central Park with my friends. The location is perfect if you love Central Park and the surrounding area. Not far at all from Times Square. We went to the lobby bar and had a great time. The drinks were excellent! Steve, the bartender, made us feel right at home and took great care of us. We also met the manager,Tommy, who was very friendly and welcoming. Every staff member we interacted with during our stay was kind and professional. We are definitely looking forward to coming back.

Although the rooms could use a little restoration I still have to give this hotel 5 stars for service, location, and charm. It’s our second time staying here and we will return again. Trevor was such a gentlemen and made our infant son feel right at home (as did all the staff but he went the extra mile)! The coffee station in the lobby in the morning is a life saver. I’d recommend always opting for a park facing room.

Very disappointed in our stay at the Ritz Central Park. We went for Mother’s Day weekend. I’m a lifetime platinum member and held Titanium until end of March. When I reserved our room I used 2 suite night rewards to try to get an upgrade. I also received an email from the concierge at the hotel “inviting us to experience the club lounge”. As lounge access is a guaranteed benefit I was not surprised by this but was pleased. We checked in Friday night and I was told that the hotel wouldn’t honor my suite night upgrade. We were given a crappy room with what they said was a partial park view. Which meant if you leaned into the window you could look around the corner and see the park. We were also told we do not qualify for the lounge access. The front desk staff said they email that to all guests - and the invitation is for you to upgrade and pay extra for a suite and lounge. After all my years of Marriott loyalty this is so disturbing. I checked the web site that evening and all of the suites that I requested were available for the weekend and not sold. The hotel preferred to screw over a loyal Bonvoy member and let a room go empty rather than provide the upgrade that we were entitled to. The staff were very snooty. I had to call to request a coffee machine be sent to the room. I would not stay at this hotel again. Overpriced, snobby staff and bad value for the money.