The Ritz-Carlton New York, Central Park

Although the rooms could use a little restoration I still have to give this hotel 5 stars for service, location, and charm. It’s our second time staying here and we will return again. Trevor was such a gentlemen and made our infant son feel right at home (as did all the staff but he went the extra mile)! The coffee station in the lobby in the morning is a life saver. I’d recommend always opting for a park facing room.

Very disappointed in our stay at the Ritz Central Park. We went for Mother’s Day weekend. I’m a lifetime platinum member and held Titanium until end of March. When I reserved our room I used 2 suite night rewards to try to get an upgrade. I also received an email from the concierge at the hotel “inviting us to experience the club lounge”. As lounge access is a guaranteed benefit I was not surprised by this but was pleased. We checked in Friday night and I was told that the hotel wouldn’t honor my suite night upgrade. We were given a crappy room with what they said was a partial park view. Which meant if you leaned into the window you could look around the corner and see the park. We were also told we do not qualify for the lounge access. The front desk staff said they email that to all guests - and the invitation is for you to upgrade and pay extra for a suite and lounge. After all my years of Marriott loyalty this is so disturbing. I checked the web site that evening and all of the suites that I requested were available for the weekend and not sold. The hotel preferred to screw over a loyal Bonvoy member and let a room go empty rather than provide the upgrade that we were entitled to. The staff were very snooty. I had to call to request a coffee machine be sent to the room. I would not stay at this hotel again. Overpriced, snobby staff and bad value for the money.

This was the perfect base for our NYC adventures. We really appreciated getting rides twice in the hotel’s car to Lincoln Center. Our room was perfectly appointed and housekeeping was exemplary. Oddly the rooms do not have coffee makers. But we learned that complementary coffee is available in the lobby every morning at 6 AM. You don’t have to order a $25 pot from Room Service!

The Ritz Carlton central park is one of my favorite hotels in NYC, and i have only good things to say about my stays there, however a recent bad experience has left me feeling extremely disappointed and disrespected and not sure if I ever want to return. I was recently in NYC, staying at a different hotel and walked into the ritz to use the restrooms with a couple other people. Almost all the staff were extremely kind to us and the doorman where wonderful. However It's always a bit awkward wandering around a hotel your not staying at and one staff member quickly caught on to that. He came up to us and started scrutinizing us, following us into the restroom and asking for our room number. He wanted to bring me up the elevator but i I said i would go back up the stairs into the lounge and out the door as quickly as possible. I am a previous guest and know my way around. He raised his voice and said "NO, you will do what I tell you to do", pushing us into the elevator, through lobby and out the front entrance. I am greatly hoping someone from the hotel responds to this. Are the public allowed in the hotel? I always thought they were. If so, this staff member needs to go through some more training. If not our fault but he still should have been nicer.

Absolutely stunning views of central park in the applicable rooms. Superb location and hotel in every way, the rooms are elegant, clean (of course) and well appointed, the service fantastic, the room service/food excellent. Just a wonderful hotel all around.