The Ritz-Carlton New York, NoMad

The Ritz-Carlton New York, NoMad evokes mixed emotions. It has been over a year since I last visited, as I've recently found myself frequenting the Central Park location. I decided to return to NoMad because there's no comparison when it comes to the hard product with its modern and contemporary hotel, and I wanted to see how the property and service had evolved as the hotel celebrated its fourth anniversary. As a frequent traveler, I appreciate pre-arrival communication for simple requests like pillow type and climate control. The Guest Relations team, particularly Mary, was responsive, warm and kind, embodying the luxury hospitality expected from a brand like Ritz-Carlton. If this level of care extended to other departments, the hotel might achieve a Forbes 5-star rating, but it currently does not. Upon arrival, the atmosphere is sophisticated yet unwelcoming. Staff are not proactive in assisting with luggage or opening doors. In the chic lobby, I waited several minutes for a front desk agent to acknowledge me despite being the only guest there -- and I'm not referring to loyalty or status -- which also did not happen, but just a simple acknowledgement that another human was standing before him. The coldness was abundant and left the feeling that interacting with guests was an inconvenience. The rooms and views remain stunning and some of the best in the city. After 4 years, the newness is still in effect and that is of credit to the housekeeping and maintenance teams who care for the property day in and out. As some have mentioned, the A/C and climate control is lacking. After reaching out in advance, I still woke up several times in an uncomfortably warm yet beautiful room. You will need to decide which matters most to you. I am attempting to reach out to Engineering again to see what can be done. Here's to being able to finally crack the code on the third try. The Club Lounge is another standout: highly attentive and engaged attendants who maintain a peaceful environment whether to work or just relax. The culinary offerings throughout the day provide an excellent variety with José Andrés' signature influence. The F&B offerings are truly a highlight, shoutout to their manager Sophia. Ultimately, The Ritz-Carlton New York, NoMad excels in its pre-arrival communications, design and aesthetics of the hotel, and the Club Lounge. Yet, the not so great unwelcoming onsite interactions or multiple follow-ups for simple requests are not representative of a guest experience at a Forbes 4-star property. The priorities seem to be geared more to maintaining its standing as the "hottest" venue in the city than in delivering truly bespoke guest service. The inconsistent service makes sense as to why this beautiful hotel has yet to achieve and maintain 5-star status. The building does not make the experience at this level, the people do and that is where The Ritz-Carlton New York, NoMad does not deliver.

I chose to stay here instead of our usual Ritz Central Park to change things up during our NYC trip. It was very nice, with stunning views. We love their Dyptique products and amenities were too tier! appreciated the welcoming staff. We will definitely stay here again!

The Ritz-Carlton Nomad is a gem in so many ways but most especially because of the terrific staff. Everyone from the doormen to housekeeping are great but Paulina is the ultimate standout. Nothing says "we appreciate you" like being greeted (or welcomed back) by Paulina at the front desk. She deserves the keys to NYC because she embodies what is truly great about the Ritz-Carlton Nomad and New York City!!!

Lived up to the hype. Phenomenal decor and design. Room was so spacious for NYC and had the most unreal view of lower manhattan right from our bed. Dined at both restaurants and they exceeded expectations. Definitely returning.

Overall this was a very good-excellent (but not perfect) experience. ⭐️Check-in: Hostess was knowledgeable, polite, and efficient. room was not quite ready, she welcomed me to lounge, found me a plug for my laptop, and came right over when room became available. I had called the head to request a mini fridge and it was already in the room (tho see below for issues) ⭐️Room: Large (for NYC) and well-equipped with nice linens, good tech controls, steam machine in shower, nicely done lighting, stylish ⭐️Gym: VERY well equipped for hotel gym, 2 ellipticals, bike, 4 treadmills, 24/7, well maintained ⭐️Dining: Zaytinya is amazing - I had doubts as it is a transplant from DC not an original restaurant, but it is just as good as the one in DC! Since I was traveling solo and like to eat at the bar when doing so I ate there all three nights and each was fantastic. Great bartender and servers. ⭐️Staff: Generally polite and knew my name on day 1 (by sight) ❌Mini fridge fail: it turned out to be a freezer instead (and no it was not just set too cold). It was set on 3 of 5 coolness and I put an opened bottle of champagne in there to save rest for next day and it completely froze SOLID! As did a slice of cake, but that was easy to thaw. Champagne not so much. Wasted lots of money on this nice bottle. However, I did mention on checkout and was offered $50 credit… Just about half the cost of bottle so I guess it was reasonable. ❌Turndown: happened between five and 5:30 PM the first two days. The third day I got back at 7PM and it had not yet happened. I called to inquire whether it is their general policy not to offer turn down on the last night of a day, (which I would've thought was reasonable if they said it was) but the lady I talked to had absolutely no idea what I was talking about and simply asked if I was calling to ask turn down and I just said no I wanted to know what their policy was not that I was asking for it as I was in for the night and did not want to be disturbed further. Also for general room service they did not replace used glassware so I did have to ask for that.