The Ritz-Carlton New York, NoMad

Used an upgrade cert (Platinum) and received a corner suite- sweet (3 days in advance). Mentioned 31st Anniversary and received a bottle of champagne and chocolate covered strawberries just after arriving. The view was great. Not complaint is the shower took one to warm and was only puddle warm at best. Called and they checked it out and said they would need to take the room out of service to fix. Defined moving for a night (only two night stay - using points). So if a hot shower is important check the water temp after checking in.

I had a great stay at this hotel. The rooms were just awesome. Staying in a newly built luxury hotel with magnificent views with Ritz Carlton Service was the ultimate. Although I had an upgraded room, it appeared to me that all the rooms had views, which is uncommon in most of the high ends properties in Manhattan. The restaurants were awesome…both were operated by Jose Andres, so a great meal is almost guaranteed …if it’s dinner or breakfast. The rooftop bar was outstanding with great drinks and small bites…expensive but worth it. I found the service outstanding. Of interest is twice I ran into the general manager, Bastian, who was interacting with guests and staff. I rarely experience GMs in the US to be so visible. Joy the concierge was wonderful to interact with and has a wealth of knowledge to share. Valantina at the front desk was on top of several requests for me including early check in and locating me in a wonderful room. Luxury, service, views, great food, gorgeous new rooms…this is a real winner.

Best hotel experience ever !!! I celebrated my bday this past weekend at this hotel and the celebration began when I checked in . I was greeted at checkin by Paulina who was so amazing positive upbeat made me feel like a vip I requested several upgrades and Paulina took care of all of them My room was spectacular in every way and Paulina had a bottle of wine and birthday cake awaiting me in my room with a beautiful card The rest of the staff was amazing also The hotel has the best restaurant s in nyc and best rooftop bar anywhere Thank you Paulina and staff for a great weekend

The bad - The bedding was uncomfortable such that I only got 2 hours sleep and woke with a sore neck. And I have no prior back/neck issues or issues sleeping on other beds/pillows. The great - every person who works for this hotel was a 10/10. Absolutely impressive and fantastic. The level of professionalism and service here are 10/10. That extends to the check in, the concierge, the restaurant downstairs, the bar, security - everyone was the best of the best. My only complaint is I got a lousy night of sleep because the pillows were horrible, the bed average, and the bedding average. For the premium you pay to stay there, I expect at least a good night’s sleep on great bed/bedding. I called after my business was complete and after I checked out. I was told a manager would call me back. Never received a call back as promised.

The Nomad RC is well justified for the quality of the stay it provides and its incredible facilities and F&B options. The hotel and room are in the latest ritz Carlton design language which makes a large difference in how nice the rooms and hotel feel. The spa facility and the wet facilities are top class for a 5 star hotel in NYC. The dining options are top caliber and I recommend everyone to make an effort to go make a reservation at Nubulez and go there when staying here because it’s one of the best bars in the US. However, the staff at the hotel made a big difference in my stay being exceptional, whether it was the concierge getting me a super hard restaurant reservation, the front desk staff accommodating any request I had, or even the bellman being able to courtesy car me anywhere I needed within a 2mile radius of the hotel. It’s probably the best Marriott option in NYC and I can see why.