The Ritz-Carlton New York, NoMad

I recently checked out of a two-bedroom suite at the Ritz-Carlton NoMad, and the experience fell well short of expectations. At check-in, only part of the suite was available; the second bedroom was not cleaned and ready until approximately 7:00 p.m. When it was finally released to us, the room had a noticeable and unpleasant odor. The on-site manager that evening was attentive and genuinely helpful, though her ability to resolve the situation appeared constrained. Given that our stay totaled just under $14,000, the shortcomings were particularly disappointing. Beyond the delayed room readiness, there were several maintenance and housekeeping issues. The primary bathroom shower showed visible mold in the seams and corners, an issue that should be easily preventable with routine bleach cleaning. The steam function in the second bathroom shower was inoperable. On another day, housekeeping left behind dirty coffee cups, a container of melted ice, used towels on the floor, and other items despite the room having been marked as serviced. My most significant concern, however, was the overall impression that hotel operations prioritize rooftop bar patrons over overnight guests. Elevators were frequently congested with staff escorting bar traffic, and as a guest paying a premium rate, it felt as though hotel residents were secondary to non-guests visiting the venue. Finally, there were visible signs of wear throughout the suite, including chipped furniture and worn fabrics, which further detracted from the experience. I have stayed in many high-end hotels, and this property did not meet the standards typically associated with that tier. The only issue I formally raised with staff was the delayed readiness of the suite, for which I received a credit of $27.43. I did not specifically address the other deficiencies, as I am not inclined to present as an overly demanding guest. Notably, I did not request any concessions. That said, the fact that my next trip to New York this November is already booked at the Waldorf Astoria speaks for itself regarding my assessment of this property.

Incredible stay We’ve been lucky enough to stay in many top hotels around the world and have dined at some incredible restaurants. I’d say this may be our favourite hotel of all time. Both my wife and I work within the industry and honestly couldn’t fault a thing at this incredible hotel The restaurants, the bars, the location, the rooms, the rooftop area with unrivalled views of the city are what we booked for. The reason we would come back, is because the staff made us feel so welcome. We traveled with our 5 year old daughter and she had the best time. From hand picked flowers on arrival to many staff members looking out for us at all times. She felt truly spoiled! A HUGE mention and our thanks to Kevin in the lobby for looking after us during our stay. Genuinely one of the best hosts we have ever met. It was a huge snow storm in NY during our trip but we felt right at home at the NoMad Ritz Carlton. We loved our meal at Bazaar Meat by Jose Andres, chef Victor and team have created a really special experience. Cocktail bar downstairs serves real classics with a twist. Really friendly professional bartenders again so friendly. Nubeluz is special - do it. Even for one drink, make sure to wonder outside to the observation deck. Thank you to all of the team.

A truly abysmal stay that began on June 28, 2025 for 2 nights in a deluxe room with 2 beds. First thing that struck me was the humidity and warm temperature despite thermostat settings. I called downstairs and was told everything was in order. Fast forward an hour when I closed the sliding bathroom door to take a warm shower, only to exit and find the entire bathroom engulfed in a thick cloud of steam, totally without any ventilation or air circulation. I went weak in the legs and struck my head against the bathtub before managing to open the sliding door for minimal airflow in the still warm and dank main room. Immediately, I used the Ritz messaging service to no avail so I went downstairs in my frail condition to speak with a manager. All employees were observed fanning themselves vigorously. However, I was denied a room change or even a hotel reassignment. It was only after filing a claim with security and presenting alternate room availability information that a rude manager begrudging switched me into a basic suite with marginally better airflow. Upon checkout, no apologies and total gaslighting. After the fact and upon a Marriott corporate complaint, I got 60,000 bonvoy points in spurts.

What an absolutely spectacular stay in Manhattan! Everything about The Ritz-Carlton New York, NoMad was wonderful. We stayed 3 glorious nights and were able to walk and/or taxi anywhere we needed to go. All of the restaurants and bars were phenomenal, and our room provided unparalleled views of the incredible city. Before and during our stay, Alyssa did absolutely everything she could to make sure our visit was special -- she more than delivered and made all the difference for us. The proximity to some really great local bakeries and bagels was an added bonus. We can't wait to return!

What can I say but this was pretty close to perfection. Location was central, and the vibe and decor knocked it out of the park. Room had a view like no other....all the way downtown with vistas of the entire lower part of Manhattan. Loved the bathroom, spa like. Ate at both restauants and neither dissapointed. BOOK this hotel!