The Ritz-Carlton New York, NoMad

My husband and I stayed here for our anniversary. The property is immaculate and our room (The Madison Suite) was amazing. Clean, well appointed, comfortable. I will note that the couch in the living area looked quite worn. Checkin was seamless and the employees were all very attentive and professional. The only hiccup in our trip was that the day we were to check out, we were awoken with a fire alarm. After listening to this for half an hour, we decided to just head out for the day. When the fire alarm goes off, it disables the elevators. So, we had to take the stairs down 31 flights to get out of the building. This put a damper on our entire day. We made it back before checkout and weren't given any information about what happened or if everyone was ok. Evidently, the alarm sounded for over four hours! I would recommend this hotel to anyone who is visiting NYC. SUPER close to MTA!

We have stayed here 10 times. Very expensive of course. We were given the worst room in the hotel looking out at a cooling tower. Air filtration system and old refrigerator were left in the room (apparently for the last visitor). Not pleased with the room but it was only for one night. When we left, they asked if we enjoyed our visit and we said "not really". Just wanted to leave. Quickly we were accosted by the manager on duty who wanted to know what the problem was. He was aggressive about it even though we wanted nothing. Very uncomfortable. We will never stay there again.

Absolutely top notch- as expected from a new RC flagship in NYC. Nicely sized and decorated rooms and bathrooms, large windows with great views of the skyline, modern fixtures, warm wood tones and lighting, etc. you will not be disappointed on this front at all. Lobby is beautifully decorated, plenty of seating, trendy lobby bar with great mixologist, menu and a great Mediterranean restaurant. Nice touch- full size umbrellas in the lobby with paper versions of the newspaper. Nice touch! Rooftop bar: fabulous views! Worth seeing in the morning, dusk and at night! My favorite neighborhood- NOMAD. lots of fantastic restaurants, boutiques, parks, very accessible to subway (station literally a few steps from the door). So what’s the downside? It trendy. The place to be and be seen! The lobby fills up with influencers and hipsters more than willing to pay $40 for a cocktail. In short, this place’s success is also its downfall. lol. Is that really something to complain about? Maybe not! It’s expensive. $1500-$1800 per night for a regular room. Definitely a 20% markup for the trend factor. Still, probably worth it because it is a great property with unique features and well managed! Would we study again? Depends, if I’m feeling like splurging, yes, definitely.

Big shoutout to Queenie at the front desk! She truly went above and beyond to make our anniversary amazing. Every person we interacted with made us feel special and welcomed, but Queenie really went the extra mile to make our stay unforgettable. Thank you so much for making our celebration that much more special!

The Ritz-Carlton New York, NoMad evokes mixed emotions. It has been over a year since I last visited, as I've recently found myself frequenting the Central Park location. I decided to return to NoMad because there's no comparison when it comes to the hard product with its modern and contemporary hotel, and I wanted to see how the property and service had evolved as the hotel celebrated its fourth anniversary. As a frequent traveler, I appreciate pre-arrival communication for simple requests like pillow type and climate control. The Guest Relations team, particularly Mary, was responsive, warm and kind, embodying the luxury hospitality expected from a brand like Ritz-Carlton. If this level of care extended to other departments, the hotel might achieve a Forbes 5-star rating, but it currently does not. Upon arrival, the atmosphere is sophisticated yet unwelcoming. Staff are not proactive in assisting with luggage or opening doors. In the chic lobby, I waited several minutes for a front desk agent to acknowledge me despite being the only guest there -- and I'm not referring to loyalty or status -- which also did not happen, but just a simple acknowledgement that another human was standing before him. The coldness was abundant and left the feeling that interacting with guests was an inconvenience. The rooms and views remain stunning and some of the best in the city. After 4 years, the newness is still in effect and that is of credit to the housekeeping and maintenance teams who care for the property day in and out. As some have mentioned, the A/C and climate control is lacking. After reaching out in advance, I still woke up several times in an uncomfortably warm yet beautiful room. You will need to decide which matters most to you. I am attempting to reach out to Engineering again to see what can be done. Here's to being able to finally crack the code on the third try. The Club Lounge is another standout: highly attentive and engaged attendants who maintain a peaceful environment whether to work or just relax. The culinary offerings throughout the day provide an excellent variety with José Andrés' signature influence. The F&B offerings are truly a highlight, shoutout to their manager Sophia. Ultimately, The Ritz-Carlton New York, NoMad excels in its pre-arrival communications, design and aesthetics of the hotel, and the Club Lounge. Yet, the not so great unwelcoming onsite interactions or multiple follow-ups for simple requests are not representative of a guest experience at a Forbes 4-star property. The priorities seem to be geared more to maintaining its standing as the "hottest" venue in the city than in delivering truly bespoke guest service. The inconsistent service makes sense as to why this beautiful hotel has yet to achieve and maintain 5-star status. The building does not make the experience at this level, the people do and that is where The Ritz-Carlton New York, NoMad does not deliver.