The Ritz-Carlton New York, NoMad

Lived up to the hype. Phenomenal decor and design. Room was so spacious for NYC and had the most unreal view of lower manhattan right from our bed. Dined at both restaurants and they exceeded expectations. Definitely returning.

Overall this was a very good-excellent (but not perfect) experience. ⭐️Check-in: Hostess was knowledgeable, polite, and efficient. room was not quite ready, she welcomed me to lounge, found me a plug for my laptop, and came right over when room became available. I had called the head to request a mini fridge and it was already in the room (tho see below for issues) ⭐️Room: Large (for NYC) and well-equipped with nice linens, good tech controls, steam machine in shower, nicely done lighting, stylish ⭐️Gym: VERY well equipped for hotel gym, 2 ellipticals, bike, 4 treadmills, 24/7, well maintained ⭐️Dining: Zaytinya is amazing - I had doubts as it is a transplant from DC not an original restaurant, but it is just as good as the one in DC! Since I was traveling solo and like to eat at the bar when doing so I ate there all three nights and each was fantastic. Great bartender and servers. ⭐️Staff: Generally polite and knew my name on day 1 (by sight) ❌Mini fridge fail: it turned out to be a freezer instead (and no it was not just set too cold). It was set on 3 of 5 coolness and I put an opened bottle of champagne in there to save rest for next day and it completely froze SOLID! As did a slice of cake, but that was easy to thaw. Champagne not so much. Wasted lots of money on this nice bottle. However, I did mention on checkout and was offered $50 credit… Just about half the cost of bottle so I guess it was reasonable. ❌Turndown: happened between five and 5:30 PM the first two days. The third day I got back at 7PM and it had not yet happened. I called to inquire whether it is their general policy not to offer turn down on the last night of a day, (which I would've thought was reasonable if they said it was) but the lady I talked to had absolutely no idea what I was talking about and simply asked if I was calling to ask turn down and I just said no I wanted to know what their policy was not that I was asking for it as I was in for the night and did not want to be disturbed further. Also for general room service they did not replace used glassware so I did have to ask for that.

Second visit to this lovely hotel that feels boutique. Very comfy lounge adjacent to the lobby. Excellent food options -- I especially loved breakfast at Zaytinya which had unique, well prepared and served dishes. Attentive staff with many eyes in the lobby which I appreciated. Perfectly appointed rooms with a spacious bathroom and incredible city views. Looking forward to a future stay.

Came here for drinks with friends at the rooftop - its free to go in even if you are not staying - the drinks are not cheap but then the drinks is more or less the price to see the view - as I paid for a beer for $16 - bit steep - overall a nice place

Horrible hotel with horrible service. How is this a Ritz Carlton? The hotel is in the ghetto, the front doormen are lazy and rude, the rooms are made with such cheap materials, and management doesn’t care. Can’t wait for the Ritz name to fall off this horrible hotel. Go to the Central Park location for better service.