The Ritz-Carlton New York, NoMad

As a long-time Marriott Bonvoy member, I’ve consistently chosen to stay within the Marriott portfolio, drawn in part by the loyalty program’s promise of meaningful benefits—particularly the ability to receive complimentary room upgrades and exclusive perks as a recognition of frequent stays and brand commitment. However, I’ve found it increasingly frustrating that these benefits are rarely honored in practice, and even more concerning, cannot be confirmed in advance. Despite numerous eligible stays and a history of loyalty, we were never actually granted the upgrades that are supposedly part of the program. Instead, what was offered were “discounted” upgrade options that, upon closer inspection, were priced nearly identically to standard public rates available to any guest—rendering the loyalty perk effectively meaningless. The inconsistency and lack of transparency around how and when these benefits are applied—or denied—is disappointing, especially when paired with the impersonal and transactional way in which these conversations are often handled. It creates the impression that the loyalty program is more marketing promise than genuine value. For guests who invest in the Marriott ecosystem with the expectation of a mutually beneficial relationship, experiences like this prompt serious reconsideration. If elite perks cannot be relied upon, then one must question what true advantages come with loyalty—beyond the label itself.

As a loyal Marriott member with multiple upgrade perks on my account, it’s incredibly frustrating that these benefits can’t be confirmed in advance—or worse, are never honored at all. Despite regularly staying with Marriott, we’ve never actually received an upgrade. Instead, we’re offered so-called “discounted” upgrade rates that are the same as what’s publicly available online. The lack of transparency and consistency around these perks is disappointing and really makes you question whether being a loyal member is worth it.

This is third time that I’ve stayed at the hotel, and it is the best stay yet. We stayed in a Nomad Suite. It had plenty space and beautiful modern decor. What really stood out was the service. Cynthia at the front desk and the lovely gentlemen working the door are absolute stars! We had a minor snafu with the lock on our door malfunctioning multiple times, but the hotel handled it very well. Location is fabulous with delightful restaurants and shops within walking distance. We will be back again and not soon enough!

As a loyal Marriott member with numerous upgrade perks available on my account, it’s extremely frustrating that these benefits can’t be confirmed in advance—or worse, are never honored at all. Despite frequent stays and continued loyalty, we were never granted any actual upgrades. Instead, the hotel would offer so-called “discounted” upgrade rates, which in reality matched the regular pricing available online. The lack of consistency and transparency around using these perks is disappointing and makes you seriously question the value of being a loyal member.

Great property overall. Friendly welcoming staff, new & fresh rooms and furniture, super fast smart elevators, welcoming lobby, great HVAC, gorgeous bathrooms, stunning views. I believe this has become my favorite property - certainly in this area. Ideal location surrounded by numerous excellent food options of every type. A few blocks away from popular Madison Square Park. Room service is fast and the food is tasty. Excellent stay overall.