The Roxy Hotel New York

I’m deeply disappointed. I am still at the hotel (and not angling for any freebies). It’s been such an unfriendly experience. Check in was so lacking in warmth. The Roxy bar restaurant (where I have had countless meetings and meals over the years) has had something dreadful happen because the food and service is a C-. What happened?!?!! I’ve never stayed here and thought I would give it a try (I tend to be a Firmdale group fan). I’m booked with Amex platinum and the perks are not worth it. It’s still an $800 plus a night rate for a very mid experience. The room is not comfortable or well stocked (2 towels for a 3 night stay???). I think the Roxy was an Amex Platinum Fine Hotel and Resorts property (now Hotel Collection). I can see why. I watched the doormen yesterday as a lady struggled to open the door at the front of the hotel. She was actually struggling and one of them helped after a solid 30 seconds. Then snidely said “Welcome in.” My bacon with my breakfast has clearly been made yesterday-yuck. Never again. I’m going to give Amex my full opinion as well. This is not a good partner.

Love coming here when I’m in New York. The burgers are always good. Atmosphere relaxing. Waiting staff friendly. My only gripe is how dark the toilets are. It wouldn’t hurt to improve the lighting. You can barely see the label on the door. I know it’s in a cinema area but nobody is watching a movie in the toilet or outer areas!

Spent a night at the Roxy for an important milestone and the team went out of their way to make my stay special from the moment I arrived. Carmen, Colette an Nick absolutely went above and beyond when I encountered some unexpected snags - they made me feel safe, valued, and cared for. I travel a lot and this is harder to find than one may think!

I had an amazing stay at The Roxy Hotel in Tribeca! From the moment I arrived, the service was exceptional. A special shoutout to Amanda and Derek for their outstanding customer service. They were both incredibly kind, welcoming, and helpful, and really made my stay that much better. I genuinely enjoyed my experience and would absolutely recommend The Roxy to anyone staying in New York. 10/10 — I’ll definitely be coming back!

I absolutely love staying at this hotel. The staff is incredibly friendly and helpful, and the food is simply amazing. The black and white cookies are absolutely to die for! The hotel is conveniently located, making it easy to explore the city. I can’t wait to return and stay here again!