The Roxy Hotel New York

My husband and I visited NYC for the first time, November 2025, for his 50th birthday. We chose to stay at The Roxy Hotel New York because it had a good "feel" and look from their description on our Delta Vacations site. We definitely chose the right hotel for this trip! It was within walking distance to so many attractions, i.e., 9-11 Memorial, Little Italy, China Town, Downtown, Brooklyn & Manhattan Bridges and a variety of amazing restaurants and bars! The hotel itself is really cool! It's like a retro, vintage style with great rooms, amazing food & room service, a movie theater and a Jazz bar! The other BEST thing about the hotel was the Concierge, Derek! He was amazing and had so much knowledge of the area! He was our #1 go-to for any questions or if we were looking for an activity or new adventure! The Roxy Hotel is very lucky to have such a great guy as the face of their business! We highly recommend staying at The Roxy Hotel New York and getting to know Derek!

Went by the Roxy for drinks and apps with my girlfriends last night and had an amazing experience! Katie was our liaison all night, ensuring we were having comfortable and having a positive experience. From checking on your drinks, menu recommendations, etc. we felt the VIP treatment. If you're looking for a special place to ring in the holiday season with your friends, family, etc. Katie will take great care of you and ensure a memorable experience.

decided to do a staycation in the city for my birthday and try to experience a nice jazzy hotel since i had never done so before. prior to us arriving my boyfriend made a request for my special occasion with the supervisor and the business they collaborate with, an extra $110 and was told everything would be taken care of and would be ready to go for our stay. it never was delivered, and no notes on our reservation were taken about this accommodation. it is really ridiculous that the supervisor would tell us that everything was good to go and when we get there we are getting told that this was never a thing. on top of that the special request through this company that the hotel collaborates with never delivered the order.. as for the rooms in this hotel, our first room was on the second floor and i must say the music from the lobby especially with the noise cancellation sound was so loud, i do not know how anybody can sleep on the floors 2-5 realistically. we were then upgraded to a room on the 7th floor since we didnt get our special paid request which was more quiet but still wasnt what it shouldve been. during our last morning, i started to hear what sounded like a rodents foot steps in the vents and that just sold it to me that i would not stay there again. the valet parking is something guest should be left with simple trust and care. we gave the nighttime valet person the keys when we arrived and he told us that they would drop it off at their garage so in case we needed anything from the car it would be a simple walk. when we come out the next morning asking the valet from the morning shift he said it would be a short walk which was perfectly fine for us and then when we came out of the hotel, our car was still in the same spot we left it in yesterday when we arrived. luckly the valet sign was right next to our car because they were also doing construction on the street and our car wouldve been easily towed. this kind of customer service and "care" for the guest is incompetent and is shameful for a "four-star" hotel.

Make sure to ask for Kat! She was so professional, smart, and truly wants the customers to enjoy the best experience possible. She made sure to tell me if there was ever something I needed to come to her and she will do everything she can to make it happen and she delivered! Ask for Kat she made it that more exciting to come visit the Roxy Hotel!

After a long day of driving, we needed a hotel for an evening respite in NYC prior to boarding an interntional flight back to Shanghai the next day. We had been so busy that we never had a chance to make a reservation. Being a native New Yorker I thought of interesting options which also provided a quick exit from the city the morning after. Upon entering The Roxy, formerly the Tribeca Grand, I was welcomed by Roger, the Assistant Front Desk Manager. He was incredibly welcoming and cordial, offered us the best rate possible, upgraded our room and provided welcome drink tickets so we could chill out. He also introduced Derek who graciously brought our bags out of our car, took them up to our room and arranged parking for the evening; he also mentioned that he would see usthe next morning to make sure we got on the road safely. All in all a great, but short stay, with incredible people along the way. We will certainly return again!