Royalton New York

This NYC hotel is absolutely horrible. It is old, rusty, and in disrepair. The staff is not friendly. The only thing missing is the bed bugs. Do not stay here if you want an enjoyable NYC visit!

Nice people at desk (although my single request -- a list of nearby hotels -- was unfulfilled as they could not get the printer to work. And did not take the initiative to bother printing it for me when they got the printer working. Kind of surprised that they did not have a list (and maybe a map) already printed and available for guests. Our second room facing 44th Street made it obligatory to wears ear plugs. The hall carpet and elevators are dingy. The couch sort of fell apart every time you sat down on it. The desk was wobbly and nearly tipped whenever you tried to use it. Lobby is huge with lots of old furniture but badly lit and empty. NY was experiencing a heat wave and the room A/C was more than adequate. The one highlight was the bathroom -- nicely done. The other Royalton property (with a nice facade that is used in their ads) -- also in Manhattan -- is MUCH nicer and cleaner

I've stayed there since 2003, at least twice a year and latterly for weeks at a time. You won't find more genuine, friendly and helpful staff, be it the bellmen, at front desk, housekeeping, the cleaners, maintenance, management, right throughout the hotel. The rooms are very comfortable, and they make an effort to see that I get the ones I particularly like. It's in an ideal location for theatre, shopping and cafes and although central isn't in too noisy a street. I wouldn't stay anywhere else.

The price is reasonable and the location is nice. Very near to times square. The staff are very accommodating to guests.

Worst Mattress Ever. Had to request a comforter to put under the mattress pad and still had to sleep on top of a pillow. The mattress actually “crunched” when you turned. Just awful. That said, the room is large and the bathroom is designed well allowing for plenty of room for two. We enjoyed the rooftop bar and pool.