Royalton New York

Lovely, clean room, friendly staff, well situated close to Times Square! We would definitely stay again.

We arrived at Royalton after very delayed 25h journey only to find out our reservation is missing. Luckily Isaiah was there to help us. After couple of phone calls and emails we got our room keys. He was super helpful and reassuring, thank you. Also worth mentioning that the hotel is in a prime location for Manhattan. We had an absolutely lovely stay.

We arrived on Sunday 25th at 11pm, checked in thinking what a lovely hotel as the reception area is lovely and welcoming. We received bottles of water, and our keys but didnt get advised what floor or which direction for the lifts. Small complaint but we had been to two other Countries prior to this and each reception staff were far more forth coming with information. On asking what time is breakfast served, this is when we found out there was no restaurant or bars. Travelling up to the 15th floor, the lifts and lobbies are very tired, and in need of a full update. We entered our room, 1502 which was very spacious, lots of storage with a large sofa under the windows and a very big comfy bed, the bathroom was very spacious with a good walk in show, decor was a little strange. There are no coffee and tea making facilities, which we found extremely odd. We did find out later in the trip you could ask for a kettle, again this wasn't forth coming from the reception staff. Also when relaxing in the reception area you have to go and ask for a key for the toilets, again a little strange. We would consider. Staying again but only for the location, but saying that I'm sure there are lots of hotels in the area that we would research for comparisons.

We arrived at the hotel on New Year’s Day and were surprised at check-in to learn about a mandatory facility fee of $40 per room per day—adding up to a staggering $480 for our three rooms. When I questioned this, I was told it was disclosed in the paperwork (who really reads the fine print?). When I asked what the fee covered, I was told it included access to the gym and Broadband. I explained we didn’t plan to use the gym and could make our arrangements for BB, but was informed the charge was non-negotiable. I was shocked that such a mandatory fee wasn’t included in the advertised price. Not a great start to our stay. On the positive side, the lobby was cosy and welcoming, the staff were friendly, and the location was excellent for sights like Times Square and Grand Central Station. That’s about where the positives end. On the negative side: no kettle, slippers, or gowns provided. After asking, we eventually received a kettle and slippers (they don’t offer gowns). We also had to request cups and buy our own tea and sugar. There’s no onsite catering, so I’m unsure how this qualifies as a four-star hotel—we ended up using local diners for breakfast. To make matters worse, one bathroom had a toilet overflow. The cleaner simply mopped the floor without using bleach or disinfectant, despite toilet water flooding the bathroom. We were offered alternative rooms, but none were suitable—too small, on different floors, or with unusable balconies. Compensation was flatly refused, which makes the facility fee even harder to justify. The only reason this hotel gets two stars is because of the front desk staff and the location. I’ve tried to be fair and objective, but I would not stay here again. PS. As others have stated the front and back of the hotel is covered by scaffolding and the rooms look nothing like the pictures - they are alot more dated.

When you enter the lobby it is elegant, warm and welcoming. The reception is warm and fast check in. The elevators, hallways and showing wear and the room is comfortable but could use updating. How can they claim to be a four star hotel when there is no restaurant or bar? I remember the Royalton in his heyday and what an amazing restaurant and bar there was! There is no resemblance of what it used to be and that is sad to see. If you care about four star amenities even the basics of a restaurant and bar, do not book here as you will be disappointed.