Royalton New York

Don't be fooled by the pictures--this hotel is dirty, disgusting, smells... No top sheet on the bed, the carpet was so dirty--the couch was stained. The window was broken and letting in bugs. This is the WORST hotel, we have ever stayed at. We tried to complain and actually MOVE but the manager WOULD NOT budge. They had already charged our CC for a ridiculous amount of $$. We were finally able to cancel the 2nd night and moved to an amazing hotel!!

I accidentally booked a suite here trying to extend my stay at the wonderful Royalton Park Avenue. I was not aware there was a second royalton in NY and the name Royalton New York made it seem as if it were the only one. Front desk check-in staff wonderful but the suite smelled awful, had torn up carpet, was filthy and had tons of abuse. They swapped me to an even worse suite. I booked another room at the good Royalton and left. GM Joanne was reported as completely uncooperative and unhelpful by Amex travel and refused any kind of refund. Hotel seemed completely empty so it seems as the majority of their revenue likely comes from tricking travelers that they are the Royalton Park Avenue which is wonderful.

We loved our stay in this apartment for 3 nights. The apartment is so roomy and so much better than many hotels we have stayed in. Close to everything you want to see and do in DC

This NYC hotel is absolutely horrible. It is old, rusty, and in disrepair. The staff is not friendly. The only thing missing is the bed bugs. Do not stay here if you want an enjoyable NYC visit!

Nice people at desk (although my single request -- a list of nearby hotels -- was unfulfilled as they could not get the printer to work. And did not take the initiative to bother printing it for me when they got the printer working. Kind of surprised that they did not have a list (and maybe a map) already printed and available for guests. Our second room facing 44th Street made it obligatory to wears ear plugs. The hall carpet and elevators are dingy. The couch sort of fell apart every time you sat down on it. The desk was wobbly and nearly tipped whenever you tried to use it. Lobby is huge with lots of old furniture but badly lit and empty. NY was experiencing a heat wave and the room A/C was more than adequate. The one highlight was the bathroom -- nicely done. The other Royalton property (with a nice facade that is used in their ads) -- also in Manhattan -- is MUCH nicer and cleaner