Royalton New York

This hotel is a disgrace. My room was dirty, dated, and neglected — stained carpets, mould, months of dust, and used earplugs found by the bed. The fridge was broken (ruining food), no coffee facilities, and no food or bar service on-site at all. Fire alarm drills blared at random hours, with no warning — completely unacceptable, especially after a long-haul flight. Staff were indifferent at best; the doorman didn’t even stand up to greet guests. I emailed the manager, Andrew Brady, with a full complaint — no response. Avoid this place. It’s a far cry from what it once was. I won’t be back.

I always feel very special at the Royalton, the staff goes out of their way for me, which makes me come back each and every time. I miss the restaurant and bar and the room service for breakfast. But the rooms are large and spacious, the cleaning staff is always available, and I'm always greeted with a smile at the front desk.

Lovely old fashioned hotel, very 60’s vibe. Spacious rooms and very well located. Friendly and helpful reception and housekeeping staff. I like the quiet that comes from no bar or restaurant all of which are located close by when you venture forth. The beds and bedding very comfortable.

We had a family event in the city so the location was perfect: close to the subway and Times Square. The hotel is basically "no frills", but for the price, it fit the bill. The rooms are a bit dated, but all four rooms were clean and they were larger than I expected. We had to change one of the rooms due to excessive noise outside and the front desk was extremely accommodating by having us move to the other side of the hotel. They provided us with glasses and an opener for wine we brought in so we could hang in the lobby area.

Hotel is very old and has not been renewed for probably 30-40 years. Everything feels antiquated, furniture is very very old and carpets feel smelly and damp. Mattress felt uncomfortable and smelly and room was smelly of damp. Staff was really friendly and wen out of their way to help, but reality is the building, rooms, gym and furniture are just too old and need to be completely renovated.