Royalton Park Avenue

I'm currently staying at the Royalton and like hundreds of other reviewers, I was hit with a "smoking" fee of $500. I have never and do not smoke. They put a notice under my door with a "particulate" tracker, with a time that aligned with a shower and my balcony door being open. It's embarrassing and insulting that they'd accuse me of this, let alone try to charge me $500. After speaking with the manager, she accused me of lying. This comes after my arrival where they put me in a room where the TV is directly to the right of the bed, the remote doesn't work, and the shower is moldy. We've spent over $54k as a business staying here from 2025-2026 and they landed themselves on our credit card's banned merchant list as of today. Word of advice: their smoke "detectors" are just another revenue stream for them. I find smoking disgusting, and I find these accusations even more disgusting. You will have zero recourse (other than blocking them on your credit card like I did).

I was really hoping this situation would be resolved directly with the hotel so I wouldn’t have to write this, but unfortunately that wasn’t the case. During my stay, I was incorrectly charged a $500 smoking fee. When I brought this to management’s attention, I was told they had “investigated” and saw my husband enter the room shortly before the charge was applied. I’m still trying to understand how someone entering their own hotel room is considered proof of smoking — because it isn’t. There was no actual evidence provided, no explanation of how this determination was made, and no willingness to fairly review or reverse the charge. The only response I received repeatedly was “I understand your frustration,” without any meaningful attempt to resolve the issue. What made this even more concerning was that while I was addressing this at the front desk, multiple other guests nearby were disputing similar smoking charges and expressing the same concerns. That raises serious questions about how these fees are being applied. To make matters worse, I was staying here during an important medical weekend with multiple appointments, expecting a stress-free environment. Instead, I was left dealing with an unjustified charge and a lack of accountability from management. I would strongly caution future guests to carefully review their bills and be aware that charges like this may be applied without clear proof or transparency. Very disappointing experience.

10/10 experience. The feel of the room was very cozy during the cold. Great responsive service and kind staff. Wish I could stay forever.

The Royalton Park Avenue is the perfect weekend getaway for those who of us just outside Manhattan, or those further afield. Facilities are great, service is exceptional, and the location is perfect. Give it a try next time you need a little getaway!

Average hotel. They did accommodate a back to back room which was great. Rooms were ok nothing great. Beds were comfortable but overall room felt worn. Rooftop heated pool closed at noon. Would have been nice to know that prior. Who "swims" early? Its not a lap pool, just a lounger. Rooftop bar was nice and comfortable. Leather couches and bartender were good. Location was good. Would I go back? Maybe just depends on similar type hotels in the area.