Royalton Park Avenue

We booked the Royalton Park Avenue very late on a Sunday night during the February snowstorm after British Airways effectively left us stranded with no where to stay when flight had to be cancelled after 3 hours on runway . Arriving at around 10:30pm, with much of New York feeling like a ghost town, we were greeted by staff who were exceptionally welcoming, professional, and reassuring at what could have been a very stressful time. The hotel became the perfect refuge while we waited out two snowbound days in the city. We had room service that night and it was perfect and so well received after the chaos of trying to get back to Manhattan and to hotel in the snow. The rooms were spacious, comfortable, and very well equipped, and every member of staff we encountered was genuinely kind and helpful. One of the highlights was enjoying coffee at the rooftop bar while taking in the snowy New York skyline. Despite the challenging weather, the hotel provided a warm, relaxing, and memorable experience. This was actually our second stay at the Royalton Park Avenue, having previously visited during a Christmas trip in 2024. Consistently excellent service, comfortable accommodation, excellent food, and a fantastic location make this a hotel we would highly recommend to anyone visiting New York. We look forward to returning again.

Not a 5 star by any stretch. Service is lacking, no mention of ongoing refurbishments until you arrive, rooms are tired.

this used to be easily my favourite hotel in NYC. My daughter and I have stayed here religiously for about 8 years every summer . We were looking forward as usual to our stay for a number of days in August 2025. In summary this hotel has gone from being a thing of beauty and freindliness and joy to being a dump. THe room we have looked like it had held frat parties for months. Most of the furniture was damaged and / or scuffed. First night in bed i became dinenr for the bed bugs. After complaining my concerns were dismissed heavily but they finallya greed to move me to a worse room. I was told that they ahd called an exterminator and would keep me updated ( still no joy 10 months later) The pool which used to be the gem of the hotel is no longer that. The furniture is heavily stained and there is a general feel of decaya bout the whole place. I cant explain how bad our trip was compared to previous standards. Never mind that my bed bug incident was mostly ignored and never even apologised for. But yes i still get emails and message to come stay in the bug infested scruffy hotel, such joy.

My daughter and I recently stayed at the Royalton Park Hotel and absolutely loved it. Traveling as a mother-daughter duo, we felt completely safe and secure here. The location is fantastic, and our room was lovely, clean, and incredibly spacious. Best of all was the bed—it was the most fantastic, comfortable bed ever, giving us the most amazing sleep! The staff were also wonderfully friendly and helpful. The only minor drawback was some ongoing work at the hotel. It didn't bother us while we were out exploring, and only interrupted us once when one of us wasn't well and we had to rest in the room during the day. We would recommend this hotel without hesitation and will definitely stay here again on our next trip to New York!

Wow. What an amazing hotel. Cannot say enough good things about the staff, the hospitality, and the hotel. Highlight was definitely the pool, being able to swim and enjoy the skyline with the Empire State Building is just incredible. Also appreciated the staff going above and beyond to help my partner and I check into our room earlier and also allowing us to check out a little late. The location is incredible and walking distance from tons of great restaurants and yoga studios. Cannot recommend this hotel enough, it was PHENOMINAL. Thank you so much for such a memorable weekend.