Smyth Tribeca

I just had a wonderful 4-night stay at the Smyth hotel with my family and small dog. The hotel was in the perfect location, walking distance to great restaurants, the west side highway path for beautiful walks with my dog each morning and the subway line. It's also blocks from whole foods and target. The hotel staff was warm and responsive. We didn't get a chance to eat at the restaurant but it looked great - although I would recommend a few more vegetarian options on the menu. We booked the alcove studio suite which had a king size bed and separate space with a pull out sofa. The bathroom had both a shower and bath which was great for the kids. The lobby is small but there is a nighttime lounge that doubles as a common space during the day. We were more than comfortable for our stay. I would definitely recommend and plan to stay again on future trips. I also travel frequently for business and this would be a great option for a business trip as well.

The place looks ok on photos, however, when we check in our room, it felt like a motel, not a fancy hotel that charge so much a night for a 500 square feet room. The bathroom seems remodeled. However, the motion detective light in the bathroom is really annoying. The bathroom have normal lights, but the super bright ceiling light turn on when you get in, bad design, felt like a jail cell. Not a big fan of this place, and overpriced.

I had a wonderful stay at the Smyth Tribeca. It is in a great location surrounded by restaurants and cafes. My room was huge, comfortable and very clean. Additionally, the customer service was excellent and very accommodating. Highly recommended.

Absolute shame, booked Deluxe King for my wedding. Images on their hotel website show a bathtub, upon checking in and booking two weeks ago, we arrived. Noting that the room is fine but the one amenity that we booked showed a bathtub, something we really wanted. (simple request right?) the room we have also overlooks a pebble courtyard with trash in it. Well the front desk noted that they have had this complaint before, noting that “you got a deluxe king” which wasn’t the issue. Is there another room? Nope fully booked. Can I speak with a hotel general manager? “Monday” (our stay is until Sunday). I asked, can you give me the card of someone or provide something for the false and misleading advertising that we bought into? “No”. Absolutely livid that we booked this hotel the night before our wedding for this one simple amenity and the front desk could absolutely care less. I think asked, can you share which group owns this hotel? “ASG” when actually it’s TSG, so then he lied to my face knowing that I am upset and would want to lodge a complaint. For the record here are screenshots of their website advertising in the images the room (with bathtub). Also, the floor is filthy. This is the last issue I’d want to be dealing with and being upset about before our wedding and the service and care for the guests, is frankly disgusting. So so disappointed in the service for such an upscale hotel.

I have been staying at this hotel for a year. I had to cancel a stay earlier this year and was told by Edgar the manager that I would receive those dollars as a credit for future stays. I verified that agreement a dozen times before a stay this past week. I was charged $650 for a night stay and $150 pending charges for incidentals. The number to reach someone at the hotel goes to a desk that isn’t at the tribeca location and the communication between that desk and the hotel is terrible