Sofitel New York

I receieved excellent service while at the Sofitel New York May 18-24, 2025. Each colleague was professional, the food was great, the amenities excellent. Thank you!

Wait for renovation after septembre and will be perfect! They are renovating everything we were the last client at the bar! So wait until it is renewed… the bar will be completely transformed, the lobby, the rooms, the fitness… curious to go there again after the renovation! Pro: - The staff! They know what is taking care of their customers! Thiam Bijou Khadi and her team took care of us, we had issues with some noise in the room and she tried to find the origin, she changed our room, Bijou and her staff really did everything to make us feel comfortable. She was really competent and friendly, really appreciated! Thank you Bijou! - The location is great between 6th and 5th Avenue can get from 44th or 45th street. Easy access for subway, 4 min walk from Time square and Bryant park, 10 min from Central Park, 4 min to Summit one Vanderbilt and 10 min from Empire State… - The comfort: it is a Sofitel so the bed is really comfortable, even the sofa bed is, kids enjoyed it. All is very clean, housekeeping very good. - Bathroom is big and you even have a bath and a shower separate (not usual in NYC).. Balmain products soap, shampoo, shower gel, conditioner, shower cap, cotton pad, cotton swab, nail file, comfortable peignoirs, slippers… - The view, but you need to have a room in the highest floors. From the terrace the view is sooo amazing: Empire State Building, Summit One (in room 2415) - The cocktails are really good at the bar (but really expensive! The mojito is one of the best I had… - Fun fact with kids: go in the lobby just in the middle of the stairs, on the circle and say something there, you can hear you echo, really fun with kids, mine loved it - Some suites have a terrace which is amazing (but wait for renovation…) - Breakfast (not sure if I need to write this in the pros or in the « could improve »…): the staff was really great, the breakfast was really good (we had pancakes, eggs, bacon, fruits, orange juice, tea…). But never saw a such expensive price! For me it is indecent… we were 4 with 2 kids (we were lucky it was included in the limitless status for us!) but it costed 320$! 48$ for 6 very small orange juice (we tough it was refill…), 39$ ( + tax + service means 50$) for 2 eggs Benedict????, 9$ a tea, 10$ for a side of 2 slices of bacon! I can pay for quality but here the indecency of the price goes over the quality… hope this will be more affordable when it will reopen… Could improve: - no ice machine so always need to call room service (but they are very reactive!) - The fridge is an automatic fridge so each drink you take is automatically on your bill… I hate those systems as I want to have a fridge and be able to put what I want in it… and have a choice of drinks I can buy in case I need it. Guess this will change with the renovation… - No tea in the room… you get a coffee machine but not tea and if you want tea you have to pay! We do not drink coffee so at least there should be tea… hope this will be the case after renovation… - The room is quite dark and even more when it is raining outside… guess it is due to the old fashioned French style… but sure it will be better after the renovation! - The paper toilet… Could really be better… - The terrace in the suites could be so amazing but they are old, nothing like in the pictures… not a lot of fourniture and old furniture… could be a piece of paradise, this part really needs renovation (our terrace was « sad »). Again looking forward for the renovation… - The bar is dark and cocktails are pricy, happy hour is only beers and wine « less expensive » and one cocktail, I do not consider this as « Happy hour » - The lobby was already closed for a part so did not feel like a real lobby

We had to unexpectedly and unfortunately cancel our stay at Sofitel New York, and despite having a prepaid room booked, the staff were so amazing in helping us cancel the trip and supported with refunding the deposit. I’m so very grateful for their kindness. Interacting with the team was easy and the service offered was top notch.

Had some drinks at the bar in the back of the hotel. Pricing was good and service was good as well. Dark decor with a restaurant attached. Nice choice for a drink. Have stayed at the hotel as well and it’s very nice ! Always a great staple in Manhattan

I know, the hotel gets some critical feedback during the renovation time. But I must say the hotel staff is amazing and tries everything to make your stay a great one. Everything is well organised and the noise level is minimal during day time. We had the chance to experience already one of the new rooms, which have a very high comfort and are very cosy. The breakfast team is outstanding and the welcoming and service level is very high. The manger on Duty during check, asked us for feedback on the new room which I found very proactive. Even during renovations we had a great time and the location is just perfect to visit New York. Can't wait to see the hotel shining in new splendour in September.