Sofitel New York

My wife and I just finished a 3 night visit at this recently renovated property. As a frequent traveler, I am quite discerning and it is rare that everything goes as smoothly as it did during this quick getaway. Our suite was gorgeous. It was quite spacious, extremely clean and a very welcoming space. Service was outstanding. Staff was wonderful upon our arrival, seamlessly taking care of our vehicle and quickly transferring our luggage to the suite. Room service - breakfast - was delicious. We will certainly return when we come back to NY. Btw, Marioara Sfera was a wonderful ambassador for the property. She greeted us when we arrived and kindly checked in on us throughout our visit. You must say hello to her when you visit and I highly recommend this hotel to future travelers. David J

My experience was ruined by the appalling handling of a valuable package I had delivered to Sofitel New York. Before checking out, I was assured by the front desk staff that the hotel would hold the package for me for a future pickup, even though it was scheduled to arrive after my departure because of weather issues. Furthermore, when I asked staff to decline the delivery, I was told it was "not possible". This was all despite the fact that I was charged a $10 fee for every package received during my stay. The hotel, through the Director of Guest Relations, later confirmed the package was not in their possession and stated they were "not able to accept responsibility for its disposal" because their team "followed the established policies" and disposed of the item. This directly contradicts the explicit verbal assurances I received from the staff upon checkout. The Director of Guest Relations offered a "gesture of goodwill" to consult with their security team for an insurance review. I followed up on March 30, 2026, requesting an update on the results of this review but never received a final reply. The staff's initial promises were worthless, and management's offer to resolve the matter was abandoned. This level of service is unacceptable for a luxury hotel.

Another excellent stay at the best midtown hotel in New York. Superb service as always. I've previously highlighted the bell men, who never fail to remember me and give me a warm welcome on arrival. This time I want to highlight another star employee, in the hope she gets the recognition she deserves - Sadia who deals with room service orders. Sadia doesn't just remember guests, she remembers their previous breakfast orders! An absolute superstar.

I would like to express my sincere gratitude to the three young gentlemen, Eric and the night supervisors, who provided exceptional assistance during my recent stay. After arriving late from a business trip, I encountered issues with my client’s room due to a mix-up by the travel agent. However, their kindness and professionalism ensured that I was quickly accommodated, making my stay far more enjoyable than I had anticipated. I will definitely consider this hotel my preferred lodging in New York moving forward.

I have been served by Arian both days and enjoyed pretty much the service: remembered prior day order preferences, always smiling