Sofitel New York

Sofitel NYC recently carpeted all of its rooms with new carpet. It smells awful. The offgassing from these new carpets gave me a horrible headache. There are no windows to ventilate the room, so I think the offgassing smell situation is going to be the case for a while. I paid close to $1000 a night for this room. I understand that New York hotel rooms are expensive, especially during busy event, seasons, but this was just too underwhelming. There is no drinking water in the rooms. The linens basically feel like microfiber or some sort of polyester, which is horrible. I tried calling guest services and was put on hold for 15 minutes. I generally think New York City has some of the fakest “luxury” hotels in the world and I would put the Sofitel in this category. Just avoid.

I recently stayed at Sofitel New York for three nights with my father. As an ALL Heartists member, I appreciate the elegance and comfort that Sofitel properties are known for, and overall we enjoyed the beautiful hotel and great location. That said, I had noted in my reservation that this trip was to celebrate my father’s birthday, and unfortunately there was no acknowledgement of that during our stay. Even a small gesture would have made the occasion feel more special. While we still had a nice experience, I feel this was a missed opportunity for the thoughtful, personalized service that Sofitel is usually recognized for. I hope the team takes this into account for future guests, as those little touches can truly make a stay unforgettable. Also adding at least a coffee machine would be great.

Everything in the hotel is perfect, the bed, the pillows, the breakfast in the room is indescribably! The people in the front desk is very politely and the manager Binou was a 100% with us

The hotel was so Nice with us Everything was perfect ! The hotel manager BIJOU was very polite We want to Be Back as soon as possible ! Paulo Araújo

I had an awesome time at the Sofitel! The location is perfect, very close to Bryant Park and broadway district for those late-night shows. The room is lush and the beds are SO comfortable. My sister and I couldn't stop saying how well we slept because they were truly like sleeping on clouds. I also want to say a huge thank you to Daniel and the entire staff for making my sister's birthday so special. They went out of their way to really welcome us into their beautiful hotel and make it a trip to remember. We're looking forward to coming back and staying here again the next time we are in the city