Soho Grand Hotel

Love the bar here! Christian is seriously the best!!

Christian was the best! Drinks were the best.

Cristian our server was excellent. Very attentive.

I stayed at the SoHo Grand for a week. While the rooms are nice, it’s in a good location and the food is good the overall service was lacking. I was accused of trying to charge drinks to someone else’s room and had to go myself to get the front desk to confirm with bar that i was in fact staying in that room after already being there for a number of days and charged items to room previously. I was given no apology or a complimentary drink. I also had a brand new item i had purchase disappear from my room. Not only was this upsetting but the hotel staff and specifically the security team take any accountability or offer any solutions. I had to follow up numerous times with security team to get what was basically no response and I still have not received a follow up from hotel management after sending follow up 5 days ago. I have stay at this hotel and their sister property numerous time but this may be the last

This was my second stay at the SoHo Grand, albeit the first one was a million years ago, but I felt *at home* at every turn. First and foremost, a shoutout to the wonderful staff whose kindness was not of the perfunctory “you are a guest so I’ll smile and point you on your way” variety, but rather that of folks who are genuinely warm and care about those around them. You all made it a joy to be here. Everyone was super kind, but Leo, Bryson, and Lady deserve special mention. Yall are great. The room was comfy and inviting. I can’t remember a time when I slept better than I did while I was here (including at my home). I extended my stay a couple of times because I really came to feel like this was my New York home. Thanks for a great stay. I can’t wait to be back.