Soho Grand Hotel

We loved many things about your hotel, but Jonathan on the concierge team was a highlight. His friendliness, professionalism and positive energy make him an exceptional ambassador for your brand. We reflect on meeting him with fondness.

This is a beautiful hotel and the staff are excellent. The location is within walking distance of subway, shopping, restaurants. My husband and I really enjoyed our stay. We will come back again.

Nelson deserves a mention. He was friendly and of great assistance in organising transport and assisting with queries. Highly recommended

I never write reviews, but because of the outstanding and go-above-and-beyond-work-ethic of one employee, I had to write one for our stay at The SoHo Grand. The employee’s name is Loni, and he helped us out during one of those travel nightmares that seems at the time to lack for solutions. We were planning to leave The SG early the following morning and had a bunch of purchases from being in the City which wouldn’t fit into our luggage. We therefore bought an additional piece with a guaranteed delivery of no later than our final night at The SG, but it didn’t arrive. While we figured out how to bring the additional stuff with us, Loni jumped into “the trenches” with us. He spoke with the store about the bag, told us we could store with him whatever we couldn’t take with us, and said he’d follow the progress of our errant suitcase until it arrived, at which point he’d have it placed in security for us. We weren’t even returning to the hotel! It was clear at that point that Loni viewed any problem we had as his, as well. The guy displays stellar professionalism, generosity, friendliness and efficiency all at once. He’s the kind of employee any business covets. (I know I do in mine.) In the end, Loni (of course) did what he promised, and we were able to pick up the new suitcase from The SG upon returning to NYC. Thanks, Loni! You don’t get paid enough, whatever you’re paid (lol).

The Soho Grand is a first class operation, from their employees to their cleanliness and their entire presentation. Will definitely be returning and will refer my friends and family to this location.