Soho Grand Hotel

Our experience at this property was so beyond our expectations. The room was amazing and I've never slept so well in a hotel. But truly the most impressive aspect of this property were the staff. From the clerk that checked us in, to the wonderful lady who came to clean the room and accommodated me being there due to having recently had knee surgery. And Lonnie and his doormen became my favorite part of the stay. Very friendly and fun and so informative. I wish I could rate this hotel higher.

My husband and I have stayed at this hotel several times. He’s also stayed here on business. We like the location and the facilities in general. The lobby, which is on the second floor has a very nice lounge/casual restaurant/bar area, which is lovely with big windows overlooking Broadway. The decor of the hotel is kind of rock ‘n’ roll chic? Not quite sure how you would describe it. We have now stayed in a terrace suite with a lovely terrace balcony with couches and lounge chairs & an outdoor dining table. The living room with a fold out couch is separate from the bedroom. There’s a small dining table inside the living room, very large big screen TV (which came in handy since we were here during ), a small fridge that is actually quite cool so we do put items into it, and great coffee set up with a Nespresso machine. Now the one little thing that really stuck in my craw both last time we were here and I had forgotten that I had the same issue-the previous time we stayed here: you’re staying in this beautiful hotel room you have this lovely dining terrace and you go to order breakfast andit is not room service. It comes from a diner downstairs in a bag with plastic containers and plastic knives and forks. This really pisses me off first of all because I hate plastic anything and secondly, I just feellike there should be a classier breakfast room service option.

We've stayed at the Soho Grand most times that we've been in NYC, but I think we'll try somewhere else next time. For us the hotel has lost its effortless cool and its value for money has become pretty dire. I mean, we had a $600+ room and the coffee machine was broken, the bedsheet was stained, the shower was poor and the view was boring (an unattractive 60s/70s block over the road, sorry, Soho Mews residents!). The decor is still fantastic and we do love it, but the Grand Lounge has gone from a super cool place to hang out to a really LOUD place where you can't even hold a conversation. I think whoever's in charge of the bar needs to refer to the Grand Lounge CD issued circa 2001/2002 for how the vibe actually should be. Staff at the Soho Diner and Gilligan's were really great, but the places themselves are very ersatz and I suspect that an actual Manhattenite wouldn't go in either if you paid them. Also, it was our fifth visit and our silver wedding anniversary, and we didn't even get so much as a "welcome back" from the staff. I'm not looking for freebies - you probably don't believe that but we can afford our own fizz - but a more interesting view within the room class that we booked would have been nice. On the plus side, the location of course remains great, right by bars, restaurants and shopping and away from the really touristy areas. And, last but not least, we loved John/Jon on the door, what an asset to the hotel he is.

I don’t normally write reviews, but I felt compelled to on this occasion because exceptional service deserves to be recognised. Leidy on the front desk at the Soho Grand is absolutely outstanding. She is consistently helpful, polite, and professional, and nothing ever seems to be too much trouble. From the moment you arrive, she makes you feel genuinely welcome and always goes the extra mile to ensure everything is taken care of. It’s rare to come across someone who combines such professionalism with such a warm and friendly approach. Leidy is a real credit to the Soho Grand, and she made a lasting impression on my stay. Thank you, Leidy, for setting such a high standard for customer service.

Wonderful experience! I came to Soho Grand for the first time in September 2025 came back in November. I decided to bring my daughter back her first New York City experience in July 2026. It did not disappoint! We were greeted by friendly doorman like Johnathan who was able to offer recommendations and friendly conversation upon our arrival and departures. I need to sing praises about the front desk staff as well. Leidy made it a memorable experience for both my daughter and I! We appreciate her very much! This will become an annual thing for us.