Really love this hotel! So many memories the past decade at Gilligan's and finally got to stay here for business. It is so NYC in the most quintessential yet chic way. I love the location. Rooms are style to gawwwwds. Service was amazing. I was greeted by Barrington and he set the tone for the rest of my trip. Gave me great suggestions of what do inside the hotel. Also fulfilled all my free water bottle requests at desperate times throughout my trip. Will definitely be back when I can!!

Amazing stay at the heart of soho I found the location of this hotel to be incredible, situated right in the center of Soho. The bar, lounge, and night club are amazing. The drinks are fantastic as well. The rooms are very good, especially for being in Soho, offering plenty of space to store and place your belongings. Overall, it was an incredible experience. ---

I found my new home when I am in NYC. Lady made me feel special from the moment I arrived at the hotel and her warmth continued through out my visit. Whenever I saw her, she would go out of her way to say hello and ask about my day. And my room - well it was beautiful. Admittedly, I stayed in the Terrace Suite and cannot wait to return during the summer and Fall so that I can sit out on the terrace with a glass of wine and my book. I had drinks a couple of times in the bar and again, the service, drinks and food were outstanding. I am so glad I found the Soho Grand and cannot wait to return.

The hotel is so moody, aka dark, that one can not find the elevator button to get to the lobby or their room floor without feeling the whole call button wall. I get the speakeasy vibe but have mercy on those who want to check in and make it to their rooms without all the drama. As for the staff... The doormen, are too busy chatting it up to get the door most of the time. Whenever I stepped out and looked at my phone to find directions to new places, I was never asked if they could point me in the right direction. When I asked the concierge for a dinner recommendation he didn't ask anything other than meal type and then rattled off 6 places. There were no descriptions or questions about what category of dining I wanted, and he never offered to help with directions or reservations. Simply lazy! I felt like a hindrance and not a guest. I will not be back and will not be booking my team in your hotel again.

Very poor service. Despite being out for four or five hours in the middle of the day, our room was not made up the last day of our four day stay. The floor of the room was very dirty always. When we asked for kleenex for the bathroom, in addition to new towels and coffee we never got the Kleenex, which wasn’t that big of a deal although we asked for it twice and never received it When we ordered room service from the restaurant, we never got napkins nor coffee cups for the coffee we ordered. One order of toast and a pot of coffee took 45 minutes to get.