Sonder Chambers

I thought the hotel was great once I was able to get into the room. The front desk was unable to help me and stood until another employee came back from brake. After 15 minute the second employee was able to get me mostly checked in. Not only was getting into the hotel hard they charged my personal card, while I was traveling for work. I could not get them to correct this or to take the taxes of for almost 2 month. I had been on the phone for more that 6 times. The assistance on the phone was not localized and the attendants on the other side did not seem to understand everything that I was asking for. I will never stay at this location again!

Chambers is an OK hotel in itself. It is low staffed, but there is someone (usually) at the desk or door from 8a-11p. I had some issues with check in and getting into my room but the front desk person (Brandon i believe) was very helpful in getting it sorted. The furniture itself is pretty worn, but functional (reminded me a bit of a hostile), but it was adequate. I did like the rooms eclectic art works however. The best parts of this hotel is the location and size. The price is quite affordable for that area and proximity to trains as well as being safe and quiet. Its also roughly 300sq ft, which make it easier to enjoy when staying for more than a couple of nights. The AC was a bit noisy, but it would go quiet after its initial start up after a minute or two. Overall, it was a very good stay. We were out most of the time, but it being so close to everything i needed made my life easy, and that is key for me when traveling.

Beautiful readers: Good morning! A Thoughtful and Memorable Stay, Thanks to a Wonderful Team Although I didn’t originally book a stay at this particular Sonder property, I must highlight the exceptional service I received from Keith, the receptionist at the main lobby. He was welcoming, helpful, and made a great first impression. Over the phone, Jason and Hanna — whom I believe were assisting from Massachusetts — also went the extra mile. They provided outstanding customer service with kindness, calm professionalism, and quick responses. Their support truly stood out. The Bed The bed was very comfortable, soft, and perfect for a good night's sleep. I especially loved the pillows — they were just right. The View From my room, I had a direct view of the Solow Building. At night, the city lights made it absolutely stunning — a real treat to look at before falling asleep. The Shower I was pleasantly surprised to find Davines hair care products in the bathroom — an Italian brand known for its quality. It's one of my favorites, and it was a luxurious touch. The only thing I missed was having a hot tub. The Lobby The lobby was cozy and inviting — a perfect spot to read a book, flip through a magazine, or enjoy a cup of coffee with friends in the lounge-style living room. And thankfully, the property has an elevator, so there's no need to take the stairs. During my stay, there was a minor issue with a double charge. Fortunately, Ms. Natacha, the General Manager at Sonder Chambers, promptly handled the situation with her team. Their efficiency and teamwork resolved the issue quickly and professionally.

We had such a good layover stay at the Sonder Chambers - Keith and the team made us feel so welcome. Location was great and the service was fantastic

I travel to NYC frequently and this came up as a new Marriott option. Gave it a try because of the good location and reasonable rate. It wasn’t until after I booked I realized it wasn’t a true Marriott and they are only affiliated with Sonder through a newer partnership. There is no front desk staff the majority of the time. The hotel front door and your room is accessed through a mobile key. The room was ok but showing a lot of wear. The lobby, elevators and fitness center had a bad odor that was present for all 3 days that I was there. The room was fine though. Have been trying for days to get a copy of my invoice. Nothing was emailed, no one at the front desk, the app is unresponsive and have spent hours on hold. Totally ridiculous. Another colleague tried to rebook a stay there and was met with an impossible process and lost their money. The total lack of access to human interaction is awful.