Sonder Chambers

What a phenomenal location and quality room product. I loved this property and will return. Front desk was very warm and welcoming and got me into a room as quickly as possible. Loved the shower in the guest room - very strong and good bath products. Comfortable bed. Genuinely enjoyed the stay.

Didn’t visit in the end but booked for 2026 on a flexible booking. Like others it has taken me some time , nearly a month , after cancelling to actually get my funds paid back to me . Was told funds had been sent in August and to check with my Bank , eventually they found an error in the system and started the whole refund process again . This took me multiple chasers etc and the booking agent wasn’t much better , pushing responsibility to Sonder and indeed asking me to provide proof I had even paid upfront . Won’t use again and I’ve also cancelled all future flexible bookings with agent

This really was a great location for our four night stay in New York. We had plenty of space for our family of 4 with room not just for the cases but also cupboard / wardrobe space to unpack a little and feel at home. We were a bit nervous about our two older kids sharing the sofa bed but it was really spacious and they found it really comfortable. The king bed was fab! The second toilet and terrace were the icing on the cake. The staff that helped us were genuinely lovely - some of the nicest people we met in NYC. Unfortunately I only remember Sarah's name but there were 2 or 3 others who were super friendly and kind. We had a maintenance issue which was quickly resolved. The facilities available on the mezzanine make it a really convenient spot. Loved it here!

Overstated room size. When they advertise a room of 350 sf (size able for Manhattan) they don’t tell you that the space includes a non-functional hallway which occupies about 25% of the total room. The supposed Queen bed was a Double. Location is terrific. Pricing is on par with any hotel in this caliber in New York.

I thought the hotel was great once I was able to get into the room. The front desk was unable to help me and stood until another employee came back from brake. After 15 minute the second employee was able to get me mostly checked in. Not only was getting into the hotel hard they charged my personal card, while I was traveling for work. I could not get them to correct this or to take the taxes of for almost 2 month. I had been on the phone for more that 6 times. The assistance on the phone was not localized and the attendants on the other side did not seem to understand everything that I was asking for. I will never stay at this location again!