Sonder Chambers

I travel to NYC frequently and this came up as a new Marriott option. Gave it a try because of the good location and reasonable rate. It wasn’t until after I booked I realized it wasn’t a true Marriott and they are only affiliated with Sonder through a newer partnership. There is no front desk staff the majority of the time. The hotel front door and your room is accessed through a mobile key. The room was ok but showing a lot of wear. The lobby, elevators and fitness center had a bad odor that was present for all 3 days that I was there. The room was fine though. Have been trying for days to get a copy of my invoice. Nothing was emailed, no one at the front desk, the app is unresponsive and have spent hours on hold. Totally ridiculous. Another colleague tried to rebook a stay there and was met with an impossible process and lost their money. The total lack of access to human interaction is awful.

DO NOT BOOK THIS HOTEL if you want to interact with a human or have any chance of cancelling your booking, even weeks before your stay. We booked two rooms three months ago but had to cancel our trip plans. I cancelled our totally refundable/cancellable booking ONE MONTH before our stay. Unfortunately the hotel took FULL prepayment of my stay right when I booked (should have thought that was strange right off the bat!!) and I am yet to refunded almost $5000! I cannot get anyone on the phone or to actually respond with anything helpful by email or chat. This place has great reviews as long as you intend to take your trip... if you might cancel, do not expect ANY customer service.

First time staying at a Sonder and we will definitely return! Our room was spacious and comfortable. The hotel offers a mezzanine level lounge with tables and reading material, water, replacement coffee pods and amenities. We love the ecological concept of being able to request maid service as needed, not daily. This hotel is located steps from all the upscale shops on 5th Ave and Central Park. You are a short walk to a subway station and there is a great food shop with just about anything you may require a few doors down.

Second stay at Chambers Powered by Sonder, nothing but professional reception and service. A very comforable stay in our two room suite. Away from the bustle of Times Square but walkable distance to all amenities required. Whether business or tourist, highly recommend.

Enjoyed my comfortable, clean and quiet stay just a couple blocks from Central Park. Appreciated the friendliness of the staff and the ease of checking in and out. Personal highlight was the rain shower in the bathroom! Would recommend to anyone needing a clean and reliable place to stay that's not as expensive as other midtown hotels.