The St. Regis New York

A group of friends and I wanted to attend afternoon tea while in NYC. We stopped into the Saint Regis La Maisonette to inquire about reservations. They showed us to the website to place the reservation. And when they found that there was no availability, they talked to the chef to get us in at opening. Afternoon tea is from 1 o’clock to 3 o’clock and cost $125 a person. The food was the highest quality. They had lots of choices in tea. And the staff was extremely friendly and helpful. All of my friends were very impressed. I would definitely recommend this to anybody that wanted the experience.

The St. Regis New York – Elegance in the Heart of Manhattan Stay Date: December 2025 Room: Astor Signature Room with City View (Floor 21) From the moment I stepped into the grand lobby of The St. Regis New York on 55th Street, the sense of timeless elegance was palpable. The red‑carpet entrance and polished bronze accents set the tone. I arrived mid‑afternoon, choosing the Astor Signature Room — it faced east, so I woke to the gentle morning light shining onto Midtown rooftops. The décor combined dark wood, crisp white linens, and subtle gold detailing. The marble bathroom included a full rainforest shower and separate soaking tub. Service & Details: Check‑in was smooth, though the queue at the front desk was longer than expected (around 10 minutes) — a small note for those arriving in peak evening traffic. The butler service is included with this room tier, and I was genuinely impressed: within 30 minutes of arrival, my bags were unpacked, the wardrobe arranged, and a welcome glass of champagne poured without needing to ask. Over the stay, I requested pressing of two suits and fresh chocolates for evening turn‑down — both delivered promptly. Food & Recommendations: Breakfast at Astor Court was a highlight — their lobster benedict paired with freshly squeezed orange‑grapefruit juice stood out. For dinner, the King Cole Bar (famous for the original Bloody Mary) offered an elegant pre‑theatre drink in a lavish setting. Recommend booking around 6:30 pm for a quieter table. While mostly excellent, the minibar snacks were priced steeply — I found it worthwhile to ask for complimentary bottled water refills, which the butler arranged. Location & Access: Positioned in the very heart of Midtown, you’re a few steps from Central Park, luxury shops along Fifth Avenue, and multiple subway lines. If arriving by car, valet parking is convenient though costly (~$85/night); street parking is nearly impossible after 5 pm. If you self‑drive, consider dropping luggage at the curb and letting valet handle the car for stress‑free arrival. Special Tips: Ask for a high‑floor room facing east for sunrise over Midtown. Use the butler service to manage reservations (dinner, theatre, transfer) — saves time. If staying over a weekend, expect wider corridors and slightly later turn‑down service (around 10:30 pm) — adjust your plan accordingly. Rating: ★★★★½ A refined, classic New York luxury stay with impeccable staff and superb location. A few minor practical points (parking costs, lobby line) keep it at 4.5 stars rather than full five — but still one of the top stays in the city.

We thoroughly enjoyed our stay here at the St Regis. The location is amazing yet the rooms are so quiet and comfortable. The service was fantastic. It is an old hotel which is very well maintained and feels like a special place. I would highly recommend.

Our wedding at The St. Regis was supposed to be one of the most meaningful days of our lives, but unfortunately, the experience was marred by poor service, unfulfilled promises, and unethical business practices. From start to finish, we encountered repeated disappointments and mismanagement that no couple should ever have to endure—especially from a hotel of this supposed caliber. To begin, customer service was consistently dismissive and disorganized. The sales catering manager even attended our private wedding tasting—an experience that should have been intimate and personal—without explanation or invitation. She was also served alcohol and the same food we were eating, (everything we were given, she was also given) while she was at work; which is beyond unprofessional. It made the experience extremely uncomfortable and not enjoyable. Billing practices were equally concerning, with unexpected and undisclosed fees such as a $500+ “portage fee” for simply having our luggage brought upstairs. Not once were we given the option to handle our own belongings, which makes this fee feel deceptive and unethical. Not to mention, my bride's gown was left on the luggage cart in the lobby for over 5 hours, with half of her gown laying on the floor, unattended to and dismissed. Even more disappointing, the St. Regis signature champagne sabering ceremony—something we were told would be part of our celebration—was abruptly denied during the event by a staff member we had never met, claiming no one had informed her. We have this moment on film, and it was both embarrassing and deeply upsetting. She rudely approached us during our cake cutting and told us we could not saber the champagne because no one communicated that to her- again another example of poor communication and promises that were not met. The most egregious issue, however, remains the fraudulent handling of our Marriott Bonvoy points. Despite having written confirmation that these points would be credited after our event, we have still never received them. This has cost us thousands of dollars toward our honeymoon and future trips, and after numerous attempts to resolve it, we have only faced evasion and unfulfilled promises. It has been two months since our wedding and we have not received any Marriott Bonvoy Points. The emotional and financial distress caused by The St. Regis has been immense. What should have been a joyous milestone turned into a prolonged ordeal involving attorneys, accountants, and emotional recovery. The trauma is so severe and what we experienced was beyond horrific that it has led to psychological and emotional distress, that is beyond repair. This is a day we can never get back and we have very little happy moments of it. It is heartbreaking that such an iconic brand could display such disregard for its clients. We never once received an apology either for any of it. To anyone considering hosting an event or wedding here: please proceed with extreme caution. The level of unprofessionalism, lack of transparency, and failure to honor commitments were nothing short of devastating, traumatizing, and sickening. Even the person we had the most communication with throughout the planning process, told us she would "never get married here because she knows too much." That alone should have been a warning to us, but unfortunately it was too late at that point.

Our experience with The St. Regis Hotel as our wedding venue was nothing short of appalling and unprofessional from start to finish. What should have been one of the most special times of our lives was instead overshadowed by the venue’s constant mismanagement, lack of professionalism, and dishonesty. From the very beginning, we were made to feel like a burden rather than valued clients. During our wedding tasting, the company's sales director and a trainee joined us, which was very uncomfortable and awkward, as they were served alcohol during our own wedding tasting, and during what was supposed to be, their day at work. Our wedding tasting, should have been a private and intimate thing that was just for us to enjoy. Not to mention, the food they gave us at our tasting, was not the food we were given at the reception. Equally disturbing was the dishonesty regarding what was included in our package. Promises were made in writing and then outright denied later on, with excuses and dismissals replacing accountability. Instead of transparency, we were met with misdirection and stonewalling. The billing department was yet another nightmare. Their incompetence led to repeated errors, and even after our wedding, they attempted to overcharge us in what can only be described as an attempt at fraud. We had to provide extensive proof, and even consult legal support to resolve the situation—something no couple should ever have to deal with after their wedding day. For a venue that markets itself as luxury, The St. Regis Hotel in NYC failed at every level of professionalism, honesty, and basic client respect. They did not make us feel special, cared for, or even fairly treated. Instead, they left us feeling disrespected and taken advantage of. We could not even get a glass of champagne when we walked in on our wedding day to check into the hotel. It is very unfortunate that we have had this experience, and it's a day we can never get back. A day as meaningful as your wedding deserves to be handled with care, integrity, and professionalism—qualities this venue has repeatedly shown it does not possess.