The St. Regis New York
New York City, New York
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About the Hotel
Located in the heart of midtown Manhattan, The St. Regis New York is within walking distance of lush Central Park, glamorous Fifth Avenue shopping, a collection of some of the world finest restaurants and New Yorkâ€(TM)s legendary theaters. An icon in a city filled with luxury, the St. Regis sets the standard for refinement and service. Inside the hotel find extraordinary amenities that include personal butlers, the decadent St. Regis Spa, a state of the art Fitness Center, savory appertifs and the legendary society club, King Cole Bar, and an exquisite menu prepared by famed chef Alain Ducasse at Adour Restaurant. Outside, find the magic of New York City waiting.
Location
The St. Regis New York
Two E 55th St,
New York, NY
New York City, New York
10022
Nearest Airport: LGA
Features and Amenities
Reviews for The St. Regis New York
Our wedding nightmare
Our experience with The St. Regis Hotel as our wedding venue was nothing short of appalling and unprofessional from start to finish. What should have been one of the most special times of our lives was instead overshadowed by the venue’s constant mismanagement, lack of professionalism, and dishonesty. From the very beginning, we were made to feel like a burden rather than valued clients. During our wedding tasting, the company's sales director and a trainee joined us, which was very uncomfortable and awkward, as they were served alcohol during our own wedding tasting, and during what was supposed to be, their day at work. Our wedding tasting, should have been a private and intimate thing that was just for us to enjoy. Not to mention, the food they gave us at our tasting, was not the food we were given at the reception. Equally disturbing was the dishonesty regarding what was included in our package. Promises were made in writing and then outright denied later on, with excuses and dismissals replacing accountability. Instead of transparency, we were met with misdirection and stonewalling. The billing department was yet another nightmare. Their incompetence led to repeated errors, and even after our wedding, they attempted to overcharge us in what can only be described as an attempt at fraud. We had to provide extensive proof, and even consult legal support to resolve the situation—something no couple should ever have to deal with after their wedding day. For a venue that markets itself as luxury, The St. Regis Hotel in NYC failed at every level of professionalism, honesty, and basic client respect. They did not make us feel special, cared for, or even fairly treated. Instead, they left us feeling disrespected and taken advantage of. We could not even get a glass of champagne when we walked in on our wedding day to check into the hotel. It is very unfortunate that we have had this experience, and it's a day we can never get back. A day as meaningful as your wedding deserves to be handled with care, integrity, and professionalism—qualities this venue has repeatedly shown it does not possess.
kennedykp1
Lisa elevates the St Regis NYC Experience
The St. Regis New York is always exceptional, but this stay was truly elevated thanks to their concierge, Lisa Bullock. From start to finish she went above and beyond—arranging my pick-up, securing great restaurants and shows, and taking care of every detail in between. What impressed me most was how quickly she understood my preferences and created an itinerary that fit me perfectly. Lisa made everything effortless and turned my weekend into a memorable experience. She is a true asset to the hotel, and it was such a pleasure working with her.
German V - Miami, Florida
Luxury in an ideal location
My daughter and I stayed here on a girls trip a month before she left for college. It was incredibly luxurious!! The staff is amazing - very attentive and accommodating. Location is ideal. The butler service was such a treat! Would love to stay here every time we come to New York!!
Kelley D
Comfortable Room and Nice Experience
I had a really positive experience- The good things are abundant: for starters- and maybe most importantly-- the room for sleep quality is simply magnificent. I wish I could replicate it at home: room is very dark, cool, bed extremely comfortable- the mattress became quite firm I noticed (other commented on feeling springs. but it's not. just on the firm side but quite nice)- and amazing comforter. Room is clean, comfortable, great housekeeping. Service with the butler, despite what others said- was really good. They pick right up, things I requested was morning coffee and turn-down, and they did those things reliably. My negative I'd initially written (but edited out) was that I felt the front desk was cold, didn't recognize status (at all, not whatsoever), and I got no upgrade at all, again not whatsoever. But a manager Andy Pino called me, and he was very caring, took criticism seriously, offered me some discounts, wanted to make it right, and it came across as very genuine and empathetic. He explained the challenges of upgrading folks, apologized for the front desk treatment. That was very nice of him and made a big difference to me- I'd probably come back based on that kindness alone. Very nice gesture. So overall I gave it 4 stars- slept great and had a really nice experience. The front desk at this particular St Regis (not other st regis hotels at all)- just this one- they're pretty harsh and cold, but probably working on that. But I'd come back and enjoyed the good room and service- their manager Andy really cares, so I'll be back: highly recommend.
ackramer13 - Baltimore, Maryland
Pretty Good!
Was skeptical about staying here after a handful of the latest reviews but I'm glad we did! We usually stay at the Plaza but thought we would give St Regis a shot. Pretty much all staff from the front desk, restaurant, butler, King Cole bar, bellhop were all exceptional. The use of the Bentley house car was a definite plus. We had a great room on floor 6. The only complaint was our mattress was very firm and you could honestly feel the springs. I feel the breakfast menu could have been a little more extensive.
O1179Adventure - San Diego, California
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