The St. Regis New York
New York City, New York
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About the Hotel
Located in the heart of midtown Manhattan, The St. Regis New York is within walking distance of lush Central Park, glamorous Fifth Avenue shopping, a collection of some of the world finest restaurants and New Yorkâ€(TM)s legendary theaters. An icon in a city filled with luxury, the St. Regis sets the standard for refinement and service. Inside the hotel find extraordinary amenities that include personal butlers, the decadent St. Regis Spa, a state of the art Fitness Center, savory appertifs and the legendary society club, King Cole Bar, and an exquisite menu prepared by famed chef Alain Ducasse at Adour Restaurant. Outside, find the magic of New York City waiting.
Location
The St. Regis New York
Two E 55th St,
New York, NY
New York City, New York
10022
Nearest Airport: LGA
Features and Amenities
Reviews for The St. Regis New York
St. Regis was an absolute disappointment
St. Regis used to be a remarkable hotel. This stay was shocking. Front desk staff that seem miserable. Concierge that does the bear minimum. Food that is average at best. The rooms are sterile and old and need to be renovated. My husband emailed them five times to do something special for my birthday weekend. No one followed up on it. When he spoke to the manager, she didn’t even care. Avoid this place at all costs.
Tina v
Below standards for a St Regis Hotel experience
Just stayed at the St Regis and was wanting to stay somewhere special, Th St Regis failed to deliver. The hotel is well past its prime and certainly can use updating. Checking in was slow with only one person with many people waiting to check in. The hotel adds this ridiculous $50 per day destination fee that can used for food and beverage, $75 of free laundry and $50 off a salon option. The hotel has only one bar. In the evening after a show we went to the bar and told the waiter that we had a $50 F&B credit and proceeded to order two drinks for the outrageous price with tip $91.00. We fully expected that the $50 credit would be deducted when we checked out. However, when reviewing the invoice there was no credit and we were told that the hotel bar doesn’t qualify for the F&B credit. Additionally, when checking out there were two people at reception with one on the phone talking to someone about a reservation and not assisting guests waiting in line. One would think that a 5* hotel could afford to have enough employees at reception. NYC has many other 5* hotels and if you’re looking for a special stay, stay elsewhere.
ugaworldtraveler - Athens, Georgia
Disappointing Stay
Not the experience we were hoping for a 5 stars hotel. We did not receive the personal service we would expect when you come to spend a weekend celebrate your anniversary. Concierge service was lacking and seems to be in line with prior reviews: cold, unfriendly and not providing resolutions or assistance. Food: very poor quality for a hotel of this category. Not many options available and the few you get are very low quality. Pastries are very bland and tasteless. Yogurt comes prepackaged. Fruit salad has mostly melon. Pros: Hotel is a beautiful historic gem and super clean. Centrally located. We had high hopes for our stay, however we are leaving very disappointed.
rochirive - Washington DC, District of Columbia
Mixed bag….
Check in was wonderful and the hotel was beautiful. However, the rooms are in desperate need of an upgrade. The wallpaper was peeling in our bathroom and there were several stains throughout the room. Our room was ready well after check in around 545 pm. While it happens, I find that pretty abysmal at this price point. All of the staff we encountered were wonderful. However, we got back to our room after a show around 10:30 pm and called to order drinks brought up to the room. We were told the bar had done last call and to use our mini fridge. A 10:30 call for a night cap doesn’t strike me as unreasonable.
drewe_nyc - New York City, New York
Stunning common areas however very poor service
We stayed 5 nights at St Régis as part of a business trip, despite the stunning interior post renovation and very spacious rooms, services and food were a big disappointment. - pre arrival communication: I sent an email with some pre arrival inquiries and response was very cold and unfriendly. - check in: no explanation of the facilities. Butler only showed up when we asked for slippers delivery. - services: we tried food and drinks at La Maisonette, the lounge and King Cole, service was very bad and cold compared to The Peninsula next door. There is zero distinction / benefits for hotel guests at any of the F&B venues (while most other luxury hotels in NY give priority to hotel guests for walk in only venues). - check out: the worst experience as reservation / front desk / butler all confirmed inclusions of the mandatory destination fee, however upon check out they told us they made a mistake so nothing is included, instead laundry and f&b was charged by item. Would not recommend this place if you are used to true 5 star services.
luy497 - London, United Kingdom
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