The Surrey, A Corinthia Hotel

once again, our stay at THE SURREY was wonderful. great service, lovely rooms and they accommodated all of our requests (thank you jonathan!) without hesitations. everyone is so helpful and friendly...you feel like home! thank you to johannes (concierge) who manages to secure dinner reservations for us at all the hottest (the polo bar, casa tua) restaurants with ease and flair. we highly recommened!

Stayed in the Surrey many times but this was the first time after the renovation. Was upgraded to a suite which was beautifully decorated with great attention to detail. Unfortunately our shower seemed to have a leak and water drained into adjacent toilet which we discovered during the night. Staff in the hotel were polite and friendly. We had a reservation in Casa Tua and that is where things went downhill. Constant interruptions by waitress to the point we asked her to stay away whereby she took offense instead of offering an apology. My first course was removed before I was finished. The feeling was our meal should be finished as quickly as possible even though there were 8 free tables around us. It detracted from the food which was good but we were not able to enjoy. Had breakfast the following morning and it was appalling. Again 4 tables occupied. Service was disorganized, bacon was cremated, toast was lukewarm . No offer to refill coffee. For the outrageous prices charged at this hotel there are many other hotels in manhattan just as nice but so much better. It is incredibly pretentious and we would never return.

I stayed here for 10 days, spanning the last week of April into the first week of May 2025. While this property is impressive and there were certainly some bright notes, I would likely not stay here again—at least not at their room rates. I’m a fan of Four Seasons and Waldorf properties and feel they offer better value. Pros: • Newly renovated (completed November 2024, I believe) • Stunning rooms with impeccable attention to design detail, comfort, material selection, and amenities • Very friendly and attentive staff • Great location, near museums and Central Park • Spa experience was very nice • Thoughtful gestures—birthday cake! (See below) Cons: • Exorbitantly expensive • Construction on the residences above the hotel was not disclosed at check-in; I had to change rooms, which cost me half a day • Nespresso machine in my suite didn’t work, and neither did the replacement • Water pressure in the shower was poor in the first room, though better in the second The most frustrating part of my stay was the construction noise directly above my bed during the first two days, starting very early in the morning. Banging, hammering, sawing, and loud conversation were constant—not at all what one expects during a luxury hotel stay, especially when dealing with jet lag. For a guest spending thousands per night, a quiet, restful environment should be a given—particularly on a 10-day stay. I raised the issue with the front desk and was referred to Amal, the manager, who left a voicemail offering to speak. After three attempts to meet in person (he was in meetings or unavailable), we finally connected. Amal was sincerely apologetic and offered me a comparable room two floors down. I accepted and moved rooms—but unfortunately, this process cost me half a day of my time in NYC. I wish someone had considered the noise when assigning my suite on the 10th floor during check-in. I booked a 90-minute massage at the spa, which, while small, was well-appointed and relaxing. The rock salt wall room was peaceful before and after the treatment. My massage therapist, King, was excellent—highly skilled and professional. He genuinely helped alleviate some of the stress from the earlier room situation. (One minor issue: the treatment room was next to the spa bathroom, so every 10–15 minutes, you could hear a toilet flushing—not ideal for relaxation - a real space planning flaw.) The Nespresso machine debacle in my suite was, frankly, absurd. At these prices, everything should be checked to ensure it works—full stop. On my first morning, I just wanted a quick coffee before heading out, but the machine didn’t work. A quick Google search showed the blinking red light likely meant it needed descaling. The plug was inaccessible behind the large beautiful amenity armoire that housed it, so I called for complimentary coffee, which was delivered 45 minutes later. This delayed my morning by an hour. Later, the machine was replaced—only for the second one to also malfunction the next day. Another round of coffee and another delay. Did they not check the replacement?? By the third day, a new machine was installed, and finally, it worked. For a Deluxe Suite at nearly $3,000 per night, this simply shouldn’t happen. Front door staff were generally friendly and usually greeted me by name. However, one younger gentleman repeatedly asked if I was dining at Cara Mia (the very popular on-site restaurant) every time I walked in or out during the first few days. After the fifth day, with a smile I gently said, “No, actually, I’m a guest here,” hoping he’d remember me—but he asked again the next day and the next…It wasn’t a huge deal, but it felt a little off-putting. I’m not that memorable I guess. Oh well. Towards the end of my stay, on just one of the days, there were no water bottles in my room when I returned. It took two calls to housekeeping and one to the front desk and over an hour to get some sent up. Over an hour for some water? Yes. Now for some positives: A highlight: the team discovered it was my birthday (likely from the spa intake form), and I returned that afternoon to find a small but beautiful birthday cake waiting in my room—a thoughtful surprise. Many staff members, from housekeeping to front desk, greeted me by name and with “Happy Birthday,” which was a lovely touch. Housekeeping staff were exceptional—always warm, cheerful, and genuinely kind. I found myself looking forward to seeing them in the halls! The rooms are truly beautiful—next-level. As someone who works in interior design, I was impressed by the material selections and pairings, furnishings,design details and overall layout. The color palette and stone choices in the bathroom were impeccable. Soft-close pocket doors operated perfectly and smoothly, as they should in a five-star property. Kudos to the design team—this aesthetic was a key factor in my booking the hotel. I do appreciate the staff’s efforts to resolve issues as they arose. But again, at The Surrey’s price point, those issues shouldn’t happen in the first place. They detract from the overall experience.

Another wonderful stay at the Surrey New York City. The wonderful staff went above and beyond to make my experience memorable. From the bellmen, front desk, concierge, management, and staff - all were delightful. I travel to New York often and plan to make this my home away from home when I do. I look forward to returning again soon.

From the moment we arrived our stay was magical! The service is incredible! The decor, large room size and large bathroom is so refreshing for NYC! The quietest hotel we have ever stayed at in NYC. We never heard one siren. The neighborhood is full of fantastic shops and restaurants! Central Park is a few blocks away. The products in the bathroom were amazing! It is all about the small details and The Surrey has it all! Eyeglass cleaning cloth at the bed side. Frette slippers placed at the comfortable bedside during turn down. The ambience and vibe of the hotel bar is inviting and of course, Casa Tua is delicious! Book this hotel immediately!