Thompson Central Park New York

We stayed in a suite and expected service to match the price point, but that wasn’t the case. The in-room phone was broken for most of our stay — we had to call attention to it twice before it was actually fixed. Simple requests were a struggle. Reaching the front desk took over 30 minutes just to preorder breakfast. We were using the couch as an extra bed and asked for blankets, but were given a single sheet instead. We also requested two robes and got only one, and slippers we’d asked for never showed up either. None of these issues were major on their own, but together they added up to a stay that felt understaffed and inattentive — especially for a suite-level rate. I’d expect much better follow-through at this price point.

Hyatt Central Park is a beautiful hotel and is very accommodating to frequent Hyatt customers. Both times I have stayed here I have benefitted from room upgrades and lounge access. The upper stories lounge provides a very nice breakfast as well as treats and drinks throughout the day. The only downside of the hotel is true of many NYC hotels -- which is that they have full sized beds instead of queens. While this is usually a deal breaker for me and my family, I make an exception due to the benefits of staying at this hotel.

Location was perfect as well as our experiences with the staff at the hotel. The door staff went above and beyond to help us navigate New York’s transportation system. Our room was spacious and the Central Park view was a lovely surprise.

I chose Thompson Central Park because I’ve enjoyed other Thompson hotels and expected a modern, upscale experience. Unfortunately, this property fell well short of those expectations. The biggest disappointment was the room itself. It was noticeably smaller than other Thompson rooms I’ve stayed in, felt dated, and featured carpet and a bathtub instead of the more modern aesthetic I associate with the brand. To make matters worse, the shower was broken during our stay. Overall, the room simply didn’t feel like a premium hotel experience. The staff was polite and generally helpful, but the service was fairly average. There wasn’t any memorable hospitality or attention to detail that made us feel valued as guests. We also requested just a one-hour late checkout due to a late flight, but the hotel was unable to accommodate it, which was disappointing given the circumstances. The location is excellent and hard to beat for exploring Central Park and Midtown Manhattan, and that’s probably the hotel’s biggest strength. Overall, I left feeling that this hotel doesn’t live up to the Thompson brand or the price point. There are plenty of other luxury hotels in New York that offer a much better room experience and more attentive service. I wouldn’t choose this property again.

In the middle of the urban jungle is possible to find a calm and relaxed place. Excellent choice. First time I really enjoyed staying in a NYC Hotel.