Waldorf Astoria New York

Outstanding hospitality and excellent service! From the valet team to the bartenders—Luis, Ulises, and Lauriane- we were given such a warm and gracious welcome. Every interaction reflected the highest level of professionalism and genuine care. We were truly beyond satisfied with the exceptional customer service provided throughout our visit. The rooms very nicely updated, modern, clean and comfortable. The restaurant and bars were very nice though there are also many options outside the premises.

My wife and I were guests of the hotel prior to her scheduled medical procedure. As she was a bit nervous, the room, amenities and unsurpassed service made the stay worth it. Tandin at check-in was a delight and the personal touches offered by Noah at the front desk really made a strong impression. We were last at the hotel 30 years ago and to see it in all its restored glory was a treat. The public spaces, Guerlain spa, huge gym. and well thought out suite reflect the standards that one would expect from a Waldorf Astoria property. The room was pin-drop quiet and beds very comfortable. Hopefully, we'll have the opportunity to visit again in the future under better circumstances.

The Waldorf Astoria New York is simply exceptional. The remodel is stunning—elegant, modern, and true to the hotel’s iconic legacy. Every detail feels thoughtful and luxurious. The staff were incredibly attentive, warm, and professional, making the entire stay feel effortless and special. From arrival to departure, the service was impeccable and genuinely welcoming. It’s wonderful to see the Waldorf looking as magnificent as ever. A timeless New York classic that still sets the standard for luxury hospitality.

My husband and I had the most amazing two nights at this brand-new, beautifully reopened gem of a hotel. The atmosphere is grand, and our suite was spotless throughout our stay—housekeeping even refreshed our room a couple of times each day, which made everything feel extra special. The staff is incredibly friendly and approachable, always ready to help with a smile. If you’re looking to splurge on a luxurious getaway, look no further. Just be sure to bring your wallet!

The newly renovated Waldorf Astoria is truly fabulous and absolutely worth the wait. The common spaces are beautifully restored, and the rooms are spacious, comfortable, and impeccably appointed. Most importantly, the rooms are perfectly quiet, guaranteeing sweet dreams. What truly elevated our stay beyond expectations was the exceptional staff. Porter John noticed we were taking photos of our children and generously offered to assist, then surprised us with a VIP tour of the hotel, including the Grand Ballroom, the Basildon Room, and the Silver Corridor. We felt as though we had stepped back in time to a bygone era, and it was wonderful to learn more about the rich history of this iconic hotel. The meticulously restored Beaux-Arts details are stunning in every space, and we are so grateful for this special experience. Manager Noah Durliat went above and beyond during our wintry January stay. Winter Storm Fern brought the city to a standstill while we were in town for a music award ceremony at Carnegie Hall, where both of our children were scheduled to perform. Unfortunately, the event was canceled due to the storm, and our children were understandably disappointed. In an extraordinary act of kindness and creativity, Mr. Durliat created an unforgettable impromptu recital for our children and another hotel guest who was also meant to perform. On what was likely one of the busiest and most chaotic days of the year, he organized a special event called “Carnegie by the Clock” in the lobby beside the iconic clock. The children performed for a warm and supportive audience, complete with a formal printed program, event promotion, and personalized music box mementos to commemorate the occasion. Mr. Durliat’s thoughtfulness truly saved the day. He transformed a disappointing situation into a magical memory our children will cherish forever. We are deeply grateful to Noah and the entire Waldorf Astoria staff for doing everything possible to make our stay so special. The Waldorf will always hold a place in our hearts, and we very much look forward to returning.