Waldorf Astoria New York

One of the best hotels we have visited since long. The Waldorf astoria truly represents the old style of lavish luxury, comfort, cleanness and hermes-style class. Fused with modern technique that lately refurnished hotel is a level on itself! Compared to many of the other American big hotels including Mandarin and Ritz, that live off thier dusty past glory, the Waldorf outruns them easily. This hotel turns your trip into a wonderful experience. The attentive personnel is outstanding, the guerlain spa is in its own world and the different choises of restaurants and breakfast places make your stay unforgettable. And yes, this costs its -justified- price. Our concierge Alejandra was outstanding in her service, caringness, helpfulness and effectiveness. No wishes were left open, even on short termed adaptions. And all this in style and always with a smile. When you are willing to put down the budget, for sure here you get more than what you pay.

Beautiful and spacious rooms, location is ideal if you have plans in Manhattan by Times Square or Central Park! Staff was so gracious and helpful. Highly recommend!

Waldorf Astoria New York is an exceptional hotel with beautiful public spaces, a remarkable sense of history, and an incredibly attentive staff who truly worked to make our stay special. Henry at the front desk was outstanding and made us feel especially welcome from the moment we arrived. The doormen — Angel, Amir, Joe, Gordon, Junior, and Dominic — were terrific throughout our stay and consistently friendly, helpful, and attentive. Lok also surprised us with an incredibly thoughtful gesture at checkout that we will always remember. The hotel itself is wonderful, but what really stood out was the personal service. It is because of people like Henry, the doormen, and Lok that we can’t wait to return. Highly recommended.

When one visits this hotel expectations are understandably high. On average they are satisfied. Let's start with the below average factors. The main restaurant, Lex Yard, is cold and sad as an upscale diner. Peacock Alley, with its limited menu will give you an experience adequate to the name of the hotel. In your suite you will find ONE usable drawer in all the cupboards. And you have to empty it from its content. What improves my overall evaluation and explains my satisfaction is the really unusual warmth that i experienced multiple times from the client facing personnel. From front desk to concierge I was met with an attitude that projected personal care. Both for professional and personal reasons I have been in many hotels around the world and not a few among the best. I obviously found high service level and professionalism but very very seldom I had the feeling of being cared about like in this hotel.

The Waldorf is incredible!! I’ve stayed here 5 times this year mostly for work but once with my family. The rooms are much larger than a typical room in NY. The finishes are top notch. Everything is beautiful inside the hotel. They really preserved the feel of it. Service blows my mind. We wanted to take our 7 year old to the Jelly Cat store inside of FAO Schwartz. It’s an impossible reservation, we tried for weeks to secure one. I called the concierge upon arrival and asked, and they called me back that night with a reservation the next day. That is next level service! I’ve stayed in most of the major 5 star hotels in NYC and Waldorf is the top!