Waldorf Astoria New York

The Waldorf Astoria New York is simply exceptional. The remodel is stunning—elegant, modern, and true to the hotel’s iconic legacy. Every detail feels thoughtful and luxurious. The staff were incredibly attentive, warm, and professional, making the entire stay feel effortless and special. From arrival to departure, the service was impeccable and genuinely welcoming. It’s wonderful to see the Waldorf looking as magnificent as ever. A timeless New York classic that still sets the standard for luxury hospitality.

My husband and I had the most amazing two nights at this brand-new, beautifully reopened gem of a hotel. The atmosphere is grand, and our suite was spotless throughout our stay—housekeeping even refreshed our room a couple of times each day, which made everything feel extra special. The staff is incredibly friendly and approachable, always ready to help with a smile. If you’re looking to splurge on a luxurious getaway, look no further. Just be sure to bring your wallet!

The newly renovated Waldorf Astoria is truly fabulous and absolutely worth the wait. The common spaces are beautifully restored, and the rooms are spacious, comfortable, and impeccably appointed. Most importantly, the rooms are perfectly quiet, guaranteeing sweet dreams. What truly elevated our stay beyond expectations was the exceptional staff. Porter John noticed we were taking photos of our children and generously offered to assist, then surprised us with a VIP tour of the hotel, including the Grand Ballroom, the Basildon Room, and the Silver Corridor. We felt as though we had stepped back in time to a bygone era, and it was wonderful to learn more about the rich history of this iconic hotel. The meticulously restored Beaux-Arts details are stunning in every space, and we are so grateful for this special experience. Manager Noah Durliat went above and beyond during our wintry January stay. Winter Storm Fern brought the city to a standstill while we were in town for a music award ceremony at Carnegie Hall, where both of our children were scheduled to perform. Unfortunately, the event was canceled due to the storm, and our children were understandably disappointed. In an extraordinary act of kindness and creativity, Mr. Durliat created an unforgettable impromptu recital for our children and another hotel guest who was also meant to perform. On what was likely one of the busiest and most chaotic days of the year, he organized a special event called “Carnegie by the Clock” in the lobby beside the iconic clock. The children performed for a warm and supportive audience, complete with a formal printed program, event promotion, and personalized music box mementos to commemorate the occasion. Mr. Durliat’s thoughtfulness truly saved the day. He transformed a disappointing situation into a magical memory our children will cherish forever. We are deeply grateful to Noah and the entire Waldorf Astoria staff for doing everything possible to make our stay so special. The Waldorf will always hold a place in our hearts, and we very much look forward to returning.

I visited New York City around New Year’s and stayed at three different hotels: WestHouse Hotel, Waldorf Astoria New York, and JW Marriott Essex House. Among them, Waldorf Astoria NYC was by far my favorite and the one I would most highly recommend. I stayed at WestHouse Hotel during New Year’s Eve due to its great location for the celebrations. The front desk staff were friendly, and the location was indeed convenient. Unfortunately, the housekeeping experience was extremely disappointing. The first room we were given still had items left behind by the previous guest, including used socks and a nail cover. We were moved to another room, but it was missing basic amenities such as slippers, bathrobes, tissues, and soap. Despite requesting these items six times—both in person at the front desk and through in-room phone calls to housekeeping and the front desk—they were not delivered properly. By 2:00 AM, only one slipper was delivered, they could not find a second one, and the bathrobe did not even have a matching pair. This was one of the worst housekeeping experiences I’ve had. The next day, we checked into Waldorf Astoria New York, and the difference was immediate and striking. At the front desk, Office Manager Lauriane welcomed us warmly and professionally. She gave us a wonderful tour of the hotel and helped orient us to the room. Her kindness and professionalism truly made my day—especially after the frustrating experience the night before. Throughout our stay at Waldorf Astoria, I made several requests, and every single one was handled with impressive efficiency. Items were delivered within five minutes, and it was clear that the front desk, housekeeping, and welcome team worked seamlessly together. Everything arrived on time, exactly as requested. This level of coordination and service is what luxury hospitality should look like. We also stayed at JW Marriott Essex House, which is a solid option, particularly for its location near Central Park. However, the overall service felt average, and our room was not ready until around 7:00 PM, which was inconvenient. Overall, Waldorf Astoria New York stands out as my personal favorite. The service, professionalism, and attention to detail were exceptional. I would highly recommend this hotel, especially for travelers who truly value high-quality service and a well-coordinated hospitality team.

From the moment we arrived, the level of hospitality at this hotel was outstanding. Every staff member we encountered from the team working at the door to the restaurant staff, including Peacock Alley was incredibly helpful, kind, and professional. What truly stood out was how genuinely proud they were to work for this company, which speaks volumes about the culture here. We were also fortunate to meet John, the Ambassador, who was so welcoming and kind and took the time to show us around. His warmth and generosity made us feel instantly at home. We flew into New York to perform at Carnegie Hall, only to have our performance canceled due to a snowstorm. It was incredibly disappointing, but Noah, the manager, completely transformed what could have been a terrible weekend into one of the most memorable stays of our lives. He went above and beyond in every possible way to make our night special and our stay truly amazing. I have stayed at many luxury hotels world wide, and I have never experienced a manager as kind, attentive, and genuinely caring as Noah. His thoughtfulness and attention to detail made us feel truly valued as guests. Because of Noah, John, and the exceptional staff throughout the hotel, this experience was unforgettable. We can’t wait to stay again!