Waldorf Astoria New York

Just an amazing experience......PERIOD! I travel to NYC 2-3 times per year for business and won't stay at another hotel going forward. I visiting shortly after their opening in August 2025 and brought my wife back this past March just to experience the property. Everyone on staff made us feel like we were the only guests at the hotel. From the minute you walk through the door until sad check-out time, it's a special experience. Noah at the front desk and Steven at Peacock Alley are two notable staff members that have made my 2 stays memorable. They are amazing! Location is fantastic, rooms are perfect and so much more..... We'll be seeing the Waldorf Astoria NYC very soon! -AJ

My Husband and children stopped in and had a drink in Peacock Alley. Our server, a tall gentleman from Spain was lovely to talk to and gave many great ideas to experience in the city. Hours later we ran into him in the subway, and he was just as kind to us as when he was working. Wanted to give a shout out on the exceptional service and apologize that I cannot remember his name!

Waldorf Astoria NYC has undergone a masterful renovation and restoration, transforming the entire property into a breathtaking masterpiece. Every detail, from the selection of books in each room’s cozy library nook to the spaciousness of the rooms, which feel more like private residence than an hotel, has been meticulously crafted. However, my initial few visits were marred by a decline in service levels. While the hotel team provided prompt service, Peacock Alley was dreadfully slow and inattentive. On my most recent stay, the situation was reversed. Peacock Alley implemented superior guest service and created an inviting atmosphere. Despite this improvement, guest services in the rooms for simple requests were slow and inconsistent. It’s like you never know which version of the Waldorf Astoria NYC you’ll encounter—the unified team that provides seamless service throughout or the disoriented version with communication breakdowns between departments. Overall, the Waldorf Astoria NYC is a beautiful property that deserves to be admired and experienced. Without question, they boast the best rooms in the city. Just be prepared for the possibility of encountering either the A or B service team on any given day.

Great location, outstanding service, beautiful rooms.

The best hotel experience ever in NYC. We have stayed in NYC's finest hotels all around the city. This was the best overall stay: fantastic staff, restaurants, bar area and the front desk/concierge truly cared and responded timely to any question or issue you may have. Plus, the price when compared to the 5+ star hotels will leave you speechless as it is so nicely priced.