Waldorf Astoria New York

Wonderful friendly staff and a stunning remodel that keeps the charm of the Waldorf Astoria. Truly a 5 star experience through and through.

Our heartfelt thanks to the Waldorf team for their above-and-beyond efforts that made our stay last week exceptional. They are consummate hospitality professionals. The spacious and perfectly appointed accommodations were a welcome respite from the hustle and bustle of our days in the city. No detail has been overlooked at the WA. The hotel is spectacular! Everything was flawless. Breakfast in Lex Yard was the perfect way to start the day, and we capped off our stay with a celebratory dinner in Peacock Alley. Chef Anthony’s new take on the Waldorf Salad and the WA Burger are not to be missed. We are eager to return!

Thank you for truly saving our final night in New York. I cannot put into words how incredible your reception team was on the evening of 23rd December 2025, two absolutely wonderful ladies who brought us nothing but joy. For a bit of background, we had originally gone to The Plaza Hotel, as staying there was a childhood dream of mine. Unfortunately, the experience was deeply disappointing. We were left waiting over two hours to check in, arrived in a room with missing furniture, and were then told they had run out of their famous ice cream, at Christmas, with no attempt made to resolve any of these issues. Feeling deflated, we decided to leave. By pure chance, we found ourselves at the Waldorf Astoria, and oh my goodness. From the moment I walked in, I was breathless. The Christmas lobby was absolutely stunning, and the atmosphere instantly felt magical. The level of service you provide is quite simply the best hotel service in the world. Every single member of staff was kind, attentive, and genuinely warm. There was only one small issue at checkout: a doorman offered to arrange airport transport and then remarked that it was “for the big boys” which felt slightly patronising given the $150 cost lol, I was thinking bro, be for real. Aside from that minor moment, everything else was absolutely perfect. When we shared our experience at The Plaza with your team, the way they responded was incredibly touching. Sending ice cream to our room was such a thoughtful, magical gesture that it nearly brought me to tears. Our room was fresh, cosy, and peaceful, exactly what we needed. I cannot fully express how happy we both were. My husband even said that when we return to New York, this is the number one place we will stay. It truly felt like home. We also dined at the Japanese restaurant and loved it, once again, exceptional food and the loveliest staff. You truly saved our Christmas. You are the new Plaza. More people need to know how amazing this hotel is! Thank you again for everything.

The Historic Waldorf Astoria NYC had set the standard for Luxury and Sophistication when it opened on Oct 1, 1931…as the Greatest Hotel in the world as the worlds tallest and largest Hotel in the World. As the Palace just went through a 2 Billion Dollar Renovation/Restoration, the World waited to see and feel the new Iteration…WOW, the Grand Re-Opening was so amazing that even the Most well traveled and seasoned Luxury Hotel Connoisseurs were overwhelmed by the Beauty of the Newly Revitalized Palace. The Palace added a Secret Hospitality Asset to Uplift and Electrify their discerning guests…THE STAFF! While staying for days, we cannot fully describe the Level of Love we felt from every staff member. From every Doorman upon arrival to departure…running to help us with umbrellas, insisting on helping my wife, taking pictures with our Grandson, hailing cars for us and even walking us across the street. They greeted us with warm smiles like our sons (gives me chills just thinking about their kindness warmth and Grace). Every single Front Desk Member was Beyond Sweet, Caring and engaging… they knew our Grandson was being bullied in school and was a lil broken before the trip. The Waldorf Astoria NYC, led by an Angel in Sabata S. And Maryam Z. healed our Grandson with so much Live and Kindness, by creating a Guest Profile with our Grandson as the SUPER VIP GUEST IN HOUSE❤️. The attention they showered upon this lil boy was so SWEET, my wife’s eyes teared up when she saw her lil baby heal before her eyes because of Sabata’s and Maryam’s Love and Light. The Waldorf Astoria NYC isn’t just a Grand Palace, it’s Heavenly with Angels at the Front Door, Angels delivering in room Dining Experiences, Angels at the Front Desk and Angels like Alejandra at the Concierge Desk who were able to get us a Lunch reservation at the toughest Venue in NYC ( Louis Vuitton Flagship Store and Cafe), Alejandra constantly checked in with us and even offered a Grand Tour of the Palace for our Grandson, we LOVE HER, WE LOVE SABATA AND MARYAM AS WELL AS THEIR FRONT OFFICE STAFF AND EVERY OPERATOR WHO ANSWERED OUR CALLS LIKE WE WERE FAMILY MEMBERS ❤️ These Waldorf Astoria NYC ANGELS can teach a Masterclass in Hospitality at Business Schooks around the World because a Palace is just a Palace until there’s Love and Light, Grace and Warmth…Sabata and Maryam, WE LOVE YOU❤️🙏😇💝

This amazing property exudes the very best customer service and employee values that one could hope for. I was lucky enough to retire from such an entity literally directly across Park Ave. We stayed 3 days, enjoying my partners birthday. From the employees greeting you upon arrival at the main entrance and then throughout our stay, everyone we dealt with exuded professionalism and courtesy. This takes training and it takes hiring the right people and it takes experienced people. Hard to do. We were upgraded to a Jr. Suite as a Diamond. Champagne, fruit, candies and dessert arrived almost immediately. The rooms were spectacular. The bar amazing, and fun to sit and have a drink at while listening to the live music in the evening. Peacock Alley was perfect for lunch. We made an effort to walk the main floors and visit the Grand Ballroom. A wedding was in planning and we watched the workers for a bit. I could go on and on. Everything about our stay was perfect. You owe yourself this indulgence, believe me. It is worth wherever you pay on points or in dollars. We didn’t want to go home, but we promised ourselves to visit again soon. A special thanks to Noah the Front Office Manager for following up and solving a small issue for me at check out !