Carlton Hotel

Great location, beautiful lobby and a newly renovated guest room. Staff were pleasant and efficient. The room service food was great.

We stayed in a room on the 6th floor with 2 queen beds. The rooms are not large but for a cute boutique hotel like this it’s expected. Everyone was very friendly and welcoming! The bar tender is great, even gave us a drink as he was closing up. This hotel is within walking distance to restaurants, shops, and subway stations. There is a restaurant onsite, and a speakeasy on the basement floor - NOTE: the speakeasy (Seville) and the hotel (also Seville) are NOT related! You need a reservation for the speakeasy, it doesn’t matter if you’re a hotel guest. We tried and were turned away. It looked like it was a fun place! They had great music going - we were sad we couldn’t have experienced it. We had a corner room - we heard NO noise from other rooms or the street.

Save your money and go to any other Hyatt property. If it wasn’t for being a cheap weekend in January I would have given less stars. Do not pay more than $200 a night for this. 25k points a night is a waste. No idea how this is a category 6 property. The worse Hyatt room I’ve been in. The good: hotel lobby and staff are good. The bar drinks were great and even though we didn’t use the fitness center or restaurants they seemed very nice. The bad: the room. Terribly furnished. No luggage rack, no storage for clothes. Had to leave luggage and clothes on floor. There’s one tiny closet that fits maybe 3 coats. No floor length mirror. Not ideal for a winter stay. The tv offered no streaming services nor air play so you could only watch cable. Completely outdated experience. Blinds are not fully light blocking.

Great hotel - super clean, staff is very friendly and helpful, and the location is really convenient. Rooms were great -- plenty of space with no street noise at all. Highly recommend!

RUN! Do not book this hotel. I’m here now, and it’s one of the most outdated “4.5-star” hotels I’ve ever stayed in. The touch and smell of the carpet, the scratched furniture, the mold in the bathroom, the holes in the bedsheets, and the faded blinds all started with an unwelcoming front desk person. Even the elevator and the carpet on the hallways are in poor condition. It couldn’t have been worse. I’m speechless. My mistake. I booked it through Hotwire as a surprise for my daughter, thinking it was a “4.5-star” hotel.