Carlton Hotel

Staff was professional, friendly and very courteous. Rooms were clean and tidy. We had dessert and coffee to end a fun night out in New York at Scarpetta in Sevelle Hotel.

Great hotel. Close to everything yet still quiet. Big room with a fair rate for two queen beds—needed for our family. Ricardo at the front desk was welcoming and went above and beyond. Nice luxury touches make it feel like a vacation not just a room in New York.

No water in the rooms - you have to pay extra for this. A bit rude considering the price of the room. The restaurant you have to book ahead, even if you are a guest of the hotel, they won't fit you in as open to the public so you won't be able to eat there. Only one staff member for breakfast so we gave up waiting and left. Receptionists were polite though, but would have been great to have been told you need to book if you want any food in the place.

We just had a great stay here! The hotel was great all around--location can't be beat, nice lobby, friendly staff, comfy beds, and quite a large room for NYC standards!! We even had a separate shower and bathtub and appreciated the little table and chairs. Was very clean and comfortable. Quiet, too, on the 12th floor. I think for this price point, you are not going to find better in NYC! Will definitely return for our next visit and have already recommended to several friends!

My parents recently stayed at the Seville and, although much of their visit was pleasant, their departure left them feeling taken advantage of. When they asked the hotel doorman for help getting a taxi to LaGuardia Airport, he did not simply hail one of the passing yellow cabs. Instead, he said he knew a particularly good driver and directed them to a specific yellow taxi. My parents visit New York regularly and know that a yellow-taxi trip to LaGuardia should be charged using the meter. The driver took an unusual toll-free route over the Queensboro Bridge and, upon arriving at the airport, demanded a flat $70 fare. No flat price had been disclosed or agreed to before the trip. Because this particular taxi was personally selected and recommended by the hotel doorman, the interaction gave my parents the strong impression that the doorman and driver were working together. Whether or not hotel management was aware of the arrangement, guests should be able to trust that transportation arranged by hotel staff will be legitimate, metered, and transparent. The experience seriously undermined their trust in the hotel and left a sour ending to an otherwise enjoyable visit to New York. My parents visit the city regularly, but they would not feel comfortable staying at the Seville again.