The Carlyle, A Rosewood Hotel

This was our first stay at The Carlyle and I think we have found our new NYC hotel. Service was top notch across the board, from room service breakfast, housekeeping that did a great job keeping the room spotless but were never seen and other staff in the lobby proactively showing us around the hotel. We had drinks at Bemelman's Bar 3 times during our stay, the drinks and entertainment were exceptional, and the Carlye does a great job ensuring tables are ready with little or no wait for guests. I know this is difficult at such a popular bar (there was often a line of non guests waiting) and they may be leaving a few dollars on the table keeping tables open for guests but that's how you instill loyalty. We plan to stay at the Carlyle again on our next trip to NYC.

Run down. Dishonest staff. Overpriced. TINY rooms. Must’ve been nice way back in the day. Would NOT recommend!!!!!

Great service, Love the elevador personal,t the lobby is sooo shick…Bemelmans is just amazing. The food is great, the Decor of the rooms Stunning

We went as a couple for a treat. It feels like a step back in time. The room was very spacious for New York and the service was very gracious. We had several meals there, one of the best breakfasts we have had. We made a trip to the famed Bemelman's bar and the murals were worth the visit. Elevators are slow and dated which just took a bit of edge off the feel but if you want to experience a sort of byone New York in the heart of luxurious shopping this is the place to go.

I came here for two nights with my daughter and stayed in a room on the 12th floor with two twin beds. The room would not warm up due to the cold temperatures outside. The staff was very responsive and sent up a very kind technician immediately to make sure the heat was working correctly. They told us that due to the building being so old, there wasn't more they could do besides provide space heaters, which helped somewhat. Two and a half weeks after our visit I noticed red bumps on my body and experienced unbearable itching, particularly around my feet at night. After seeing my PCP and a dermatologist, I was eventually diagnosed and treated for scabies. My young daughter thankfully did not get it since we had two separate beds in our room, thank goodness. I had not traveled or stayed anywhere after my trip to New York and nobody else in my family has had any bites or symptoms. I called the hotel to inform them of what had happened. I did not ask for a refund, nor do I want one. I simply asked for a copy of the report showing me that they inspected the bed properly so this hell would not be experienced by future guests. They refused to send me any reports or any documentation at all proving they remedied the situation in the room. They simply stated via email "an outside company tested the room 1212 on Saturday and the results were negative for all biting bugs."