The Carlyle, A Rosewood Hotel

Our experience was regrettably marred by the conduct of a receptionist identifying herself as Stephanie. Her manner was conspicuously condescending, dismissive, and wholly out of keeping with the standards one would reasonably expect from an establishment of this caliber. When we inquired about lunch at the Carlisle Café, Stephanie unequivocally led us to believe that it was closed. Relying on that information, my wife and I altered our plans—only to later verify that the café was, in fact, open. The situation was unnecessarily embarrassing, particularly when we arrived and discovered that we could have enjoyed lunch there all along. Fortunately, the meal itself was excellent, and once inside we had a genuinely wonderful lunch. That only made the earlier interaction more perplexing: the café was clearly operating, welcoming guests, and providing the level of hospitality one hopes to encounter. A property of this stature should understand that the reception desk is not merely administrative; it is the first and most consequential point of contact for guests. Stephanie’s discourteous demeanor and the inaccurate information she provided reflect either a serious lapse in training or an unacceptable indifference to guest experience. It was disappointing, avoidable, and profoundly inconsistent with the otherwise pleasant visit.

I chose The Carlyle for my New York stay, and honestly, I'd come back to New York just for this hotel. From the moment I walked in, I felt like I was stepping into a different era — the kind of quiet, understated luxury that defines Upper East Side old money. No flashiness, just pure class. Dinner: The restaurant served beautifully classic dishes. Even my friends, who normally aren’t a fan of Western cuisine, genuinely enjoyed every course. That says a lot. The flavors were refined without being intimidating — timeless rather than trendy. Breakfast: I worked my way through pretty much the entire breakfast menu during my stay. Every detail, from the table settings to the service, reinforces that sense of warmth and belonging. You have to experience it more than once to truly appreciate it. The Bar: The evening jazz band was the highlight of my nights. I'm told Woody Allen used to be a regular here. As a hotel guest, I was given priority seating, which made the experience even more special. Sipping a cocktail with live jazz in that intimate, storied room — it's the New York you read about in books. On the day I checked out, the entire hotel was bought out for a MET Gala event. I felt incredibly fortunate to have experienced The Carlyle right before it was taken over — like I slipped in just in time for one last perfect stay. Final Thoughts: My New York trip was built around The Carlyle, and it was absolutely worth it. If you want to understand what Upper East Side old-money lifestyle actually feels like — not as a tourist, but as a guest — this is the place.

Dear Rosewood Team, I am currently staying at The Carlyle in Room 1024, paying approximately $1,300 per night, and this has unfortunately been one of my most disappointing experiences at a Rosewood property. After returning from dinner with my family, the bellman refused to assist with one additional piece of luggage, citing a “security issue.” When I raised the matter with the Front Office Manager, Javier Jasso, his response was rude and dismissive, and he initially refused to provide the bellman’s name. Only after I repeatedly insisted was I eventually told his name was Naz. As a frequent international traveler who regularly stays at luxury properties, I find this level of service completely unacceptable. Basic courtesy, professionalism, and assistance with luggage should not have to be demanded at a hotel of The Carlyle’s standing. This experience has left such a poor impression that I would seriously reconsider ever staying at or recommending this property again. I request that this matter be escalated to senior management and addressed during my stay. Regards, Rishi Jain Room 1024

Overall very good but a few minor things. First positives - suite was very beautiful and functional. Depending where you want to be, the location is superb. Room service is topnotch. Service requests such as extra blanket or car service are handled quickly and efficiently. Now the slip ups - One, when checking in the front desk person asked if I had stayed at The Carlyle before which he should know that in fact I had several times. A few times during our stay the door was not attended by anyone to assist. The elevator person, room service, and house staff were all friendly but really not the front desk or door persons. We were there for 3 nights and at other 5 star establishments they are addressing us by name after the first day, not here. Finally it would be nice to have a welcome note and fruit or wine or something in the suite upon arrival.

Easily one of my favorite hotels. The staff is superb. The onsite restaurant and bar are exceptional. The room, while a bit small for the big price tag was comfortable and hit the right NYC flavor. Location isn't close to some of the better restaurants but the neighborhood is super walkable and a great spot to enjoy. All in all, we can't wait to go back.