The Carlyle, A Rosewood Hotel

I was thrilled to be staying at the Carlyle November 3rd to 6th. However from the moment I went to check in that happiness quickly faded. The front desk Agent with a french accent (tall Caucasian male) was classist. However his manager came in and was able to smooth over the matter and check me in. The night before checking out I went outside and said good evening in a kind tone to the two gentlemen standing outside in winter coats. They gave me this scornful look and as a group of Caucasian people came to the door they ran and greeted them then escorted them in to the bar. I went to the front desk shortly after requesting the house car and the manager said in a playful tone "the doorman normally calls them did you not see them"?! I said no I didn't see them because I thought the two gentleman who gave me the scornful look were guests. She walked ahead and got outside and spoke with them before I did and when I came outside to her about 3 minutes later, Emilio the door man said " you said there was no doorman and I'm standing right here in a harsh and sarcastic tone". I looked at him puzzled because when I greeted him he said nothing and turned away not even asking if I needed assistance. I then asked may you call the house car to which Emilio blurted out "No I cant" so I asked why wouldn't you be able to then he said " I don't have the number". So I walked away puzzled and turned to the other doorman and asked if he by any chance would be able to call the house car and ask how far he was so I could wait for it and reassess my plans. He said "yeah I have the number" so I said thank you but in a confused tone because what was the prior issue about. Emilio is talking aggressively in the background and I stated to my friend the house car is 15 minutes away to which she said its okay we will walk because she didn't want to stay around the negative energy. As we're walking away Emilio is looking in our direction arguing like a woman and says loudly to his collegaue "man they're f$cking ridiculous". I'm glad Jared from the concierge team was extremely courteous, helpful, professional and could assist with handling this aggressive doorman. Bottom line, this was unacceptable and below standard of a Rosewood Hotel. I hope they fix it for the future guests and hold some training sessions to correct this and those attitudes.

We love the Carlyle, and have been staying at this amazing hotel since 1992. The experience is usually amazing, but this time we were a bit disappointed. When we made the reservation we specifically requested a high floor, and were told that they would do everything they could to deliver on this request. When we arrived we had a very small room on the third floor. To say we were disappointed would be an understatement. The room was extremely small, with a strange bathroom configuration. The positive; the bed was extremely comfortable, the soap at the Carlyle is amazing, and the staff is very friendly. Also want to give a shout-out to Demetrius at Bemelmans Bar. We absolutely love Bemelmans and make a point of going every time we come into the City. Demetrius made sure that we had a great table.

We’re staying at The Carlyle because our daughter is running the New York marathon. The hotel learned about this and went out and bought gels, powders, and other marathon supplies and sent them up to our room with a nice note. The classiest of moves. I’d recommend staying at The Carlyle without hesitation. We had a memorable dinner at the restaurant, and enjoyed a delicious breakfast in our room. The hotel room is beautiful, and the hotel is on a quiet street situated perfectly close to shopping on Madison Avenue and Central Park.

my husband and love iconic old hotels with history, and the carlyle certainly fits. we decided to book for a long weekend, see some tour-isty sights we never bothered to go to on prior trips, and relax. before we arrived, we made them aware that we would be there at 10 a.m. due to an early flight, did not expect to check-in at that hour, but please hold our bags as we would be out until 3. no problem. arrived back at hotel at 3:30. no room ready. 4. 4:30. 5. tired from walking all day, we were told we could go have a drink and they would text when ready. (mind you, not let us buy you a drink for the inconvenience). did go to the famous bar which was packed shoulder to shoulder, so loud you couldn’t hear each other, and silly me, thinking this was such a high end, classy place, i didn’t expect to see people in ripped jeans, sweats, and again, so loud and obnoxious (and was early in NY). I had my 35$ martini, and waited for the text. at 6, went to check again. finally at 630 we got into our room. would have expected maybe a complimentary bottle of wine, a cookie, a slice of cheese and a cracker, or some acknowledgment of inconvenience, but nothing. again, disappointed. spacious suite, but no bathtub, which i requested. no robes. no glasses in bathroom. the view was laughable. just closed the shades to block it out, and the blinds were ripped. could barely turn around in bathroom. no extra blanket, pillow. no courtesy vanity items. these are things that every high end hotel i’ve ever been in provide for their guests. (hated the bath products they did provide, but that’s a personal preference). i will say that the staff was very helpful, immaculately dressed, courteous and the breakfast was wonderful. i had so looked forward to our stay at the famous carlyle but i believe there are better places in nyc that are just as iconic. We will give some of those a try next time. lesson learned.

I have been staying at the Carlyle for many years and I never had the time to write a review. Carlyle its by far the Best Hotel in Manathan.Great rooms, excellent service. My compliments to the management