Balboa Bay Resort

Our stay on October 4th was ruined by a massive noise disturbance. We called security 5 times between 2-4 AM to stop the loud party next door with blaring music, but the issue was never resolved. At checkout, we were promised a full refund for the night. We were instead given a paltry $6.47 refund. The subsequent customer service was abysmal, dragging on for two full months: It took 2 weeks to get a response from the manager, Jack. It took another 2 weeks for him to "verify our story" with security. This suspicious level of scrutiny was unacceptable. On November 1st, after verifying that our "story" was in fact true, upper management decided to not refund us, instead promising a voucher for a free night. It is now December 4th, two months after our stay, and we still have not received the voucher. Ultimately, The Balboa Bay Beach Resort has demonstrated a disturbing level of indifference and a complete disregard for resolving a valid complaint. The combination of the persistent lack of professional urgency and the deeply mistrustful treatment we endured strongly leads us to believe that this poor response is tied to classism and bias—that if our background were different or if we resided in a 'fancier' city, the hotel's management would have been significantly more proactive and accommodating.

TV is set to 3 hours later then normal. Pillows are way too soft, needed 3 to sleep. Room lighting control does not work correctly. Cannot heat room more then 70 degrees.

The service is amongst the best I’ve ever had at a hotel! Everything was very clean, the food was excellent, location wonderful!

This is a fabulous hotel. It is very clean, great location, and has a super friendly staff. Would stay there again anytime!!

everything is grate!! location, service, front desk, every staffs... anyway, you should come to the hotel. it is the best for every body.