Balboa Bay Resort

Beautiful resort and staff ia A plus! On site restaurant is good just a bit gourmet.very clean just a bit outdated in rooms and pool needing updating and cleaner tables and chairs.

Ted the concierge was amazing. He followed up with me before we actually arrived to ask if he could do anything to prepare for our visit. I told him it was our first anniversary. He took great care of us had a nice little surprise in the room for us and also upgraded us because we were coming in early. The service was impeccable. Their rooms are fantastic. Food was great. Definitely found our new go to spot in Newport Beach. Can’t wait to come back sincerely Mitch

I had a 2 night stay, upon arrival all guest services were pleasant. Once I entered my room the bathtub was dirty, the blankets on one of the beds was stained and 2 pillow cases were on the floor. The bottle of complimentary wine was not the same as labeled bottle on welcome card. Decided last minute to take a boat ride with the family for the first time we tried following the map but got lost twice our phones died so we went a bit over the payed hour so they charged us a whole other hour . Overall for the money payed we should have at least had a guide the first time . I was more tense than relaxed most of my stay here which was unfortunate because I came here to de-stress. It's a beautiful place though, wish my experience had been a more pleasant one

Private equity firm, Eagle Four Partners, has come destroyed what made this place great. Don’t both anymore. It’s too late. Hotel director, Cindy, is powerless. Cuts to staff and wages are painfully obvious. Here’s all you need to know. An employee accidentally kicked over my elderly father’s cane, knew it, then opted not to pick it up until I confronted him.

We had a great dinner with family at A&O restaurant with plans to meet up the next day. Such a nice place for a family getaway.! We had a great time. Recommended!