Fairmont Newport Beach

I cannot say enough about the incredible staff at the Renaissance Newport Beach Hotel. During my recent stay, I accidentally dropped both my engagement ring and wedding band behind a heavy piece of furniture in my room just as we were checking out. It was an absolutely heart-sinking moment, especially since we had a flight to catch and couldn’t wait for the recovery. From the very first phone call, Luis Blanco, Director of Housekeeping, treated my situation with such care and urgency. He personally kept me updated every step of the way, reassured me that my rings would be safely recovered, and even coordinated the secure shipping process so they could be returned to me quickly and safely. His professionalism and genuine kindness turned what could have been a nightmare into an experience that left me feeling valued and cared for. I also want to give special thanks to the maintenance technician who went above and beyond to carefully remove the headboard and retrieve the rings. His attention to detail and willingness to help in such a delicate situation meant the world to me. This was not the first time my family has stayed here while attending water polo competitions, and every time we are impressed with the service—but this particular experience proved that the staff here don’t just do their jobs, they truly care about their guests. Losing something as sentimental as an engagement ring could have been devastating, but thanks to this outstanding team, I have my rings back on my finger where they belong. I am deeply grateful and will never forget the compassion and professionalism I was shown. To Luis and the entire housekeeping and maintenance team: thank you, thank you, thank you! You went far beyond what I could have ever expected, and I will recommend this hotel to everyone I know. — Veronika Henderson

Update: I stayed here a second time and had another outstanding experience after Alfred helped to address some issues. The location and amenities are better than most similarly priced hotels in the area; I especially like the gym as I was able to get a full body workout using all its equipment. I'll be back again in the future. Original: Excellent comfort, service, and location make this the best place I've stayed at in Orange County so far. It gets all the small details right including high quality soaps and shampoos, simple navigation, big TVs with Netflix support, and more. Staff went out of their way to help me for a couple things, which was greatly appreciated. Truly a great experience. Just be aware that parking is $43/day and there's no way around it.

The website states “unparalleled luxury”. HA! Not even close. Upon check in the front desk agent says “ I upgraded you to a quiet room overlooking the pool”. Well those rooms also face the runway of the airport. So from 7am - 10pm all you hear are the jets taking off. The water pressure in the shower is so terrible it takes 5 minutes to rinse the shampoo out of my hair…and I have short hair!! The shower fixtures also look like they are from 1972. So luxurious… maybe for 50 years ago! And, as another poster noted, there is no ventilation in the bathroom. But, my biggest pet peeve is the room doors. They are so loud that whenever anyone opens or closes them, the whole floor hears the noise! So, combined with the jet noise, it has not been a very peaceful stay.

Nice hotel. Friendly staff. Facilities are a little dated but clean. Buffet breakfast was very nice. Self parking was a little pricey at $43 but plenty of spaces. We were upgraded to a suite because we're platinum members. Also included breakfast buffet.

The hotel is renovated nicely, especially in the lobby and common areas. Room was also nice and clean. The AC was super noisy though, and the bathroom vents are very weak. The hotel is close to the airport so if windows are open it’s also very noisy. A little bit far from the beach.