Pendry Newport Beach

Though my stay was for a business conference, the overall care and experience I received and the friendliness and helpfulness of every associate throughout the event definitely makes me want to return for a personal stay .

The staff is always pleasant and very hospitable, we love the Pendry and stay there as often as we can. We were offered a 1 bedroom upgrade for a reasonable charge which made our stay incredible.

The Pendry is not a luxury hotel. It likes to think it is, and it does attract a faux riche Clientele. But the service from beginning to end is not very attentive, warm, or accommodating. The rooms have generic toiletries, and feel pretty sparse. I upgraded to a studio suite and I don’t know why I spent the money on it it didn’t feel like an upgrade at all but like a generic room. The service at the breakfast was polite and nice but the food took forever to come out and the quality of the food was mid. The girl with the coffee cart was Unfriendly and rude and felt like you were really inconveniencing her by ordering. And when we left nobody helped us with our bags at valet But you better believe they expected the tip. Overall this is was a very disappointing experience and I would not recommend this hotel to others. Especially for the price.

Absolutely great Hotel… very well managed…comfortable and always exceeds our expectations. Porterage ….. perfect service with Ben arrival reception with Khalil( may have his name wrong)…excellent. Manager …Ben Martinek perfect host and excellent awareness . Food in all restaurants exceptional….service can be slow but very friendly. Gym…very good….gets a bit messy at times lack of supervision. Valet parking …ok… not great but ok. Location couldn’t be better Cocktail bar really good. The only issue is this $300 credit against food offered as a discount off the room rate…. It makes the rate expensive and in my view could be a deterrent as it pushed the room rate too expensive…. And although the restaurants are excellent sometimes a change is required.

Room 807 could benefit from more attention to cleanliness and overall upkeep. The comforter had a noticeable dog/mildew odor, and the bathroom ceiling exhaust fan had significant dust buildup and appeared to need a thorough cleaning or vacuuming. The room itself was spacious, but overall it felt worn and not quite at the level I expected from Pendry. A deeper inspection of linens, ventilation areas, and general room condition before guest arrival would greatly improve the experience.