Pendry Newport Beach

Very disappointing experience for a five-star hotel Unfortunately, our stay at the Pendry Newport Beach fell very short of our expectations. For a hotel presented as a five-star property, the level of cleanliness, service, and amenities was disappointing. The room was not properly cleaned when we arrived. Both the floor and shower were dirty, and the small table next to the coffee area had a visible coffee stain. The pool was extremely disappointing—small, outdated, and not what we would expect from a five-star hotel. The steam room also had a serious issue, with water leaking onto the floor and becoming so hot that it was uncomfortable and unsafe to walk on. Overall, the pool and spa facilities were far below what we expected. The reception service was less than one-star. Customer service was essentially nonexistent. We accidentally left a wallet in the room safe and needed assistance retrieving it. No one was available to help us. After waiting for approximately an hour, a security person finally took us upstairs so we could retrieve the wallet ourselves. The hotel also felt more like a party hotel, with a nightclub atmosphere, rather than the relaxing luxury experience we expected. The lobby architecture and design are attractive, but unfortunately, the rooms and amenities do not match the five-star image of the property. The amenities in the room were minimal and of noticeably substandard quality. Overall, this was a very disappointing experience. The property may look impressive, but the cleanliness, service, and quality of the facilities did not meet the standards we would expect from a five-star hotel.

Though my stay was for a business conference, the overall care and experience I received and the friendliness and helpfulness of every associate throughout the event definitely makes me want to return for a personal stay .

The staff is always pleasant and very hospitable, we love the Pendry and stay there as often as we can. We were offered a 1 bedroom upgrade for a reasonable charge which made our stay incredible.

The Pendry is not a luxury hotel. It likes to think it is, and it does attract a faux riche Clientele. But the service from beginning to end is not very attentive, warm, or accommodating. The rooms have generic toiletries, and feel pretty sparse. I upgraded to a studio suite and I don’t know why I spent the money on it it didn’t feel like an upgrade at all but like a generic room. The service at the breakfast was polite and nice but the food took forever to come out and the quality of the food was mid. The girl with the coffee cart was Unfriendly and rude and felt like you were really inconveniencing her by ordering. And when we left nobody helped us with our bags at valet But you better believe they expected the tip. Overall this is was a very disappointing experience and I would not recommend this hotel to others. Especially for the price.

Absolutely great Hotel… very well managed…comfortable and always exceeds our expectations. Porterage ….. perfect service with Ben arrival reception with Khalil( may have his name wrong)…excellent. Manager …Ben Martinek perfect host and excellent awareness . Food in all restaurants exceptional….service can be slow but very friendly. Gym…very good….gets a bit messy at times lack of supervision. Valet parking …ok… not great but ok. Location couldn’t be better Cocktail bar really good. The only issue is this $300 credit against food offered as a discount off the room rate…. It makes the rate expensive and in my view could be a deterrent as it pushed the room rate too expensive…. And although the restaurants are excellent sometimes a change is required.