The Resort at Pelican Hill

We stayed here over a weekend for a staycation. From the moment that you enter the property, it is as if you are whisked away to an Italian paradise. From the stunning ocean view lobby to the guard gated rooms, every detail is perfect. The spa offers complimentary access to guests of the resort to use the facilities such as the steam room, sauna, & whirlpool. The spa lounge offers complimentary truffles which are nothing short of perfect! One thing that truly makes this a stand out property is that it does not feel like a hotel, it feels like a home away from home. The rooms are large & thoughtfully designed with high quality furniture & accents. The gas fireplace was a very nice touch. Every staff member that we encountered was genuine & always willing to help. We are already talking about returning!

I visited this resort recently and, unfortunately, left quite disappointed. Charging $50 for parking (self parking) Felt excessive and set the tone for what turned out to be an overpriced experience overall. The restaurant was underwhelming. there were several mistakes throughout the meal, giving the impression of poor organization rather than a premium dining experience. The food itself was so-and-so: not bad, but certainly not good enough to justify the prices being charged. That said, the views were genuinely great and are probably the resort’s strongest asset.

Always an incredible resort with attentive and friendly staff! Very family friendly, especially for littles. The pool at the villas is wonderful.

I am updating my previous review to reflect the outstanding follow-up I received from the resort's management. After reading about my disappointing experience regarding the heating and service issues, Danielle, the Sr. Rooms Operations Manager, reached out to me personally. She did not make excuses but instead took full ownership of the situation. She genuinely apologized and offered an arrangement for my family. My family visited and had a fantastic time. They reported that the golf course condition was impeccable, the staff were incredibly kind, and the dinner at Pelican Grill was delicious with a great atmosphere. While every hotel can make mistakes, true luxury is defined by how they resolve them. Danielle and her team proved that they truly care about guest satisfaction. I appreciate their effort to turn a negative experience into a positive memory.

My family came here to celebrate my mother and husband’s birthdays. While the weather was mostly not in our favor with the rain, the excellent service and beautiful rooms made our experience top tier. The staff were friendly and knowledgeable. The manager, Val, went the extra mile to ensure that our stay was magical and wonderful in advance of our trip. The rooms have high ceilings with great views.