The Resort at Pelican Hill

A nice one night get away for my 7 year old son and I. The pool is fantastic and the service is outstanding. We received an upgraded room which was so spacious and felt like a real luxury for us. We took the shuttle down to Crystal Cove which was an added bonus.

Unbelievable location with a tremendous staff. The staff at this property is amazing including the shuttle drivers, servers and all other staff who are always friendly, professional and accommodating. I highly suggest taking the shuttle to Crystal Cove beach. Shuttle trolly service runs hourly and you can grab a convenient beach bag on the shuttle. The health spa is great and highly recommend. Traveler Tip: All gratuities for housekeeper (daily $5 fee) & Porterage service ($17) are included conveniently making cash tips easy.

What a MAGICAL experience! We flew out from the East Coast to celebrate our daughter's 24th birthday with her -- she lives in L.A. We spent three glorious nights in a two bedroom North Villa, looking out over the ocean. The accommodations were impeccable -- clean, up-to-date, spacious, beautifully decorated, top of the line appliances, including a washer and dryer and a wine fridge. A short walk to the Villas Clubhouse and we were sitting outside near the pool, with the best food and beverage service one could ever imagine. Each day at breakfast they had an outdoor omelette bar, followed at lunchtime with a specialty taco bar -- skirt steak tacos one day, Australian Wagyu Steak tacos and shrimp tacos the next... My daughter took a 2 hour golf lesson at the amazing golf club. We all enjoyed the spas, the massages, the morning yoga classes. I could go on and on. The food at The Pelican Grill was to die for, and every single service worker always greeted us with a smile everywhere we went. If we needed a robe, we texted the Concierge and it arrived within literally a few minutes. Never were any of the places crowded -- in fact, on Memorial Day, I had the entire Men's Spa to myself -- started with a sauna, followed by the steam room, followed by the hot tub. Yes, the place is very pricey, but once you experience it, you understand and appreciate why. We even had our own garage at our villa. Getting there was a breeze. We flew into Orange County (John Wayne) Airport, about 20 minutes from the resort. The Concierge even helped us arrange for birthday balloons to arrive in our room before our arrival, and they left us a scrumptious fruit platter with birthday wishes written in chocolate around the platter.

Came to enjoy a day at the pool with my family during my mother’s visit. We arrived early, secured seats, and placed our personal belongings on every chair while my brother and I stepped away briefly to use the restroom. When we returned, another group of women had taken our seats, physically removed our belongings and dumped them on the floor, and then claimed we had “left” which was false. We had been gone for minutes and our belongings were on every single chair. When we confronted the situation and asked them to return our seats, they refused. We escalated to the manager, Jonathan, expecting basic accountability and fairness. Jonathan made no attempt to investigate, offered no apology, and chose to side with the people who removed our property and fabricated a story rather than protect guests who were clearly wronged. Jonathan’s conduct was dismissive, gaslighting, and completely unacceptable for a property at this price point. We left the pool entirely rather than sit next to the people who took our seats while Jonathan stood by and did nothing. A day that was meant to be special for our visiting family was completely ruined by Jonathan’s failure to manage a straightforward situation with basic fairness and decency.

It really doesn't get any better than this. From the first moment of arrival throiugh every aspect of the stay, this place defines estate luxury.