The Resort at Pelican Hill

I had expected to wake up and truly enjoy my vacation at a luxury property like The Resort at Pelican Hill, but unfortunately, my experience was significantly diminished by extremely poor service over a situation that should never have been an issue at this level of hospitality. Today, I ordered lunch from an outside restaurant and clearly instructed that the delivery be left at the front desk. This was a deliberate request based on my need for privacy, and it should have been simple to accommodate. Instead, the delivery driver was stopped by a valet parking employee identified as Travis. He explicitly told the driver not to follow my instructions and insisted that the driver call me. I was on the phone during the entire interaction and heard the conversation firsthand. The driver made multiple attempts to explain my instructions—including my privacy concerns—but Travis refused to comply. As a result, I was forced into an unnecessary and intrusive situation where I had to take a phone call and repeat my personal preference simply to satisfy a valet employee. This was both disruptive and inappropriate. I do not understand why I was required to justify a reasonable and clearly communicated request to a valet attendant, particularly when it has no relevance to his role. This behavior was not only unprofessional but also deeply disrespectful. It clearly showed a lack of regard for guest preferences and basic courtesy. As a guest, my requests should be prioritized—especially when they are reasonable and easy to accommodate. It is certainly not the role of a valet parking attendant to override or dismiss a guest’s clearly stated preference. This incident completely ruined my day. It was incredibly frustrating to deal with such unnecessary conflict and poor attitude, especially at a resort that positions itself as a luxury destination. This conduct reflects a serious breakdown in service standards, professionalism, and respect for guest privacy. A valet employee should not be overriding, dismissing, or interfering with a guest’s clearly stated preferences.

I went for a birthday trip and they did not let me down. Completely A+ in everything they did. Shaun the main bar bartender was such a great guy. Thank you Ethen for the upgrade, the room was great. Outstanding service by the housekeeping staff!

Everything you could want in an experience & more.

We stayed here over a weekend for a staycation. From the moment that you enter the property, it is as if you are whisked away to an Italian paradise. From the stunning ocean view lobby to the guard gated rooms, every detail is perfect. The spa offers complimentary access to guests of the resort to use the facilities such as the steam room, sauna, & whirlpool. The spa lounge offers complimentary truffles which are nothing short of perfect! One thing that truly makes this a stand out property is that it does not feel like a hotel, it feels like a home away from home. The rooms are large & thoughtfully designed with high quality furniture & accents. The gas fireplace was a very nice touch. Every staff member that we encountered was genuine & always willing to help. We are already talking about returning!

I visited this resort recently and, unfortunately, left quite disappointed. Charging $50 for parking (self parking) Felt excessive and set the tone for what turned out to be an overpriced experience overall. The restaurant was underwhelming. there were several mistakes throughout the meal, giving the impression of poor organization rather than a premium dining experience. The food itself was so-and-so: not bad, but certainly not good enough to justify the prices being charged. That said, the views were genuinely great and are probably the resort’s strongest asset.