Hotel Viking

My partner and I have 350+ hotel stays between us and agree this was in the bottom 10% The suite was quite warm on our arrival (nearly 80 degrees) and soon after turning on the remarkably loud air conditioners in both rooms, they began to cycle ON/OFF every few minutes, with each cycle marked by extremely loud banging sounds (like closing of heavy metal doors!!). When we turned on the bedroom TV to try to drown out the noise, we discovered that this TV didn’t work. It was late so we put in our ear buds and tried to get some sleep. Turns out the ear buds were no match for the air conditioners, so we turned them off, opting to sleep hot vs not at all. In the morning, we opened the blinds only to discover that our second floor suite was at eye level with workers on the roof. They saw us and placed a bit of insulation over the widow (in an attempt to give us some privacy or protect us from their construction debris?). We let management know and then went about our day in Newport. On our return, it was clear someone had been in our room as we had flies in the room that weren’t there when we had left in the morning. Management called to say that they had sent someone to the room to work on the air conditioners, but we confirmed they were no better. We tried to make it through the second night by only having the sitting room AC unit on but even this frustrated sleep. In the morning we checked out and told management of the issues. They were sympathetic and shared that the entire hotel will soon be closed for 6 months for renovations! In recognition of the unpleasantries we encountered, they did refund the resort fee (that we hadn’t realize was a an additional $100 add-on to the room charges!). Had we known that the renovation was imminent, we would never have booked a pricy suite at a hotel so in need of maintenance and renovation.

We’ve stayed at the hotel before and had a great experience. This trip was different. The room was expensive, we had a view of the roof and AC units. The service was poor at times from no help with bags on arrival to multiple requests for towels and no room service one day. May be my last stay at this hotel

Historic building in a convenient location. $45 a day valet parking, city is easily walkable and there is free bus service. The restaurant and bar are reasonably priced considering the location. Our dinners were excellent, made more so by our waitress. She was personable, friendly and efficient. She seemed to really enjoy her job, so much so that when she saw us leave to take a walk the next morning, she came out to wave to us! Now for the not so good things. As others have said, the air conditioning is extremely noisy, causing interrupted sleep. The bathroom is unusual to say the least. I could not spit toothpaste in the sink without banging my head on the mirror. Perhaps if the toilet was higher, I could have sat there to brush my teeth, wash my face. There is only one hook for towels. If you turn on the light in the bathroom during the night, the glass pane allows the light to shine on the bed.

great location, great atmosphere. They could do a better job keeping part of the TON, rooftop bar, open for guests even when the majority is reserved for an event. Its a great feature and having it off limits with no notice for private events doesnt seem right. But Shawna and Mark in the Lobby Bar work hard to make up for it! They were awesome and really made our stay memorable. they do such a good job welcoming, helping and reminding guests the Viking is special! Their local knowledge and service mindset are great.

We supposedly rented a two room suite total cost for 4 of us for 1 night 1572.55....with pet...for pet 50.00 a night ok..plus 150.00 cleaning fee not ok..a Suite..no closure between rooms..1 st room no windows..can you image no light...second area pull out bed..mattress so bad we had to take the mattrass from the first room and put it on top of the hide a bed. and small window at one end....ive travelled the world..worst rental value ever..