The Vanderbilt, Auberge Resorts Collection

The Staff is outstanding! The Library fabulous. Then there is the room. Room 302. So dark and dreary. I felt claustrophobic. And they don’t tell you have to take stairs, not one or two, but several up to the bed room loft. No windows, a sky light. A bathroom, that was not clean. Had dinner in the dining room. Dinner at 6:30. The service was extremely slow. The food was just ok. Octopus good, salad good, The halibut was mushy, bland, and just plain awful. Didn’t eat more the two bites. Breakfast just ok. Omelette not served hot, coffee ok. Staff excellent. I booked two nights. But left after one. The Hype they describe is just that. Hype. But I Wil say again the staff is fabulous.

The first night we stayed in 313. I woke up at 3am covered in spider bites all over my feet. When looking around the room we saw numerous spider webs and nets. It was disgusting. We also saw clumps of dirt on the floor also disgusting. We asked for the sheets to be changed. When I went to take a nap because I was exhausted, I pulled back the sheets and saw a MASSIVE stain on the sheets. It was nasty and horrifying. I was incredibly upset and physically and mentally uncomfortable. I have stayed at many different Auberge properties across the country and have NEVER experienced something like this! It was disturbing. After a lot of back and fourth with hotel staff, we finally were able to change rooms which was much better. The only positive was the manager of housekeeping Cliff was GREAT throughout the whole process.

Even before we arrived the staff worked hard to ensure we were comfortable. Almost everyone greeted us by name and did everything they could to accomodate us, contacting us before we arrived with excursion options, then ensuring that we could order room service before we arrived since we arrived after the kitchen closed. We ran the Newport Marathon while staying at the Vanderbilt and the staff stocked up on Gatorade and bananas for after the race. Overall an incredibly pampering experience!

High end luxury property in the heart of Newport. Walking distance to historic Newport and an easy walk to the Cliff Walk & Mansions. Staff at the property is the true star - everyone works hard to make for an impeccable stay and is warm, friendly, and yet creates a luxury experience.

Loved everything about The Vanderbilt and cannot wait to return soon!! We loved Newport in part because of our stay at The Vanderbilt. Aesthetically The Vanderbilt is perfect with gorgeous saturated colors and modern yet a feel of history. The little nooks and crannies around the property were fun to explore, in fact suggested. Great bar and restaurant we enjoyed very much. The location was perfect and walkable to most Newport highlights.