Pillar and Post

From the minute we walked into the hotel til the moment we had to leave, my sister and I were treated to exceptionally positive and excellent customer service. The guest manager even came to find us in the restaurant to let us know our room was ready! ( ahead of check in time) We are excitedly planning a return stay very soon!!

Everything upon arrival to checkout was wonderful. They let us know when checking in that they had upgraded our room as an extra touch to our stay. When we got to our room, there was a bottle of wine and card from the staff, celebrating my husband's birthday and a fresh rose on the pillow, and refreshed room when we arrived back from the afternoon at the pool. We were lucky to have nice weather and sunshine during our stay and able to spend time poolside and at the hot springs pool. The staff at the front desk were very pleasant and welcoming, the staff at the lounge were also fabulous ! It is our favourite place to celebrate special occasions or get away for a night. We will be back again soon!

We went as a Family group of 2 Grandparents, 2 Parents and 3 children, 13,11,9 There was something for everyone The children loved the pools, indoor and outdoor. The Adults loved the poolside atmosphere The rooms were large and very comfortable We had a Premium and a Suite The Cannery restaurant was outstanding in both choices and level of service. Breakfast a la carts in the lounge was tasty The check in Lady was exceptional in finding us Accessible parking on a busy weekend I will definitely return

This was the most relaxing trip! The property is stunning and very welcoming staff. The spa experience is a must! Great service as well as experience. The overall spa day was relaxing and very worry free. The overall property amenities were enjoyed. Pools were clean and warm! Our room was spacious and clean. Small issue with our beds but the staff did an excellent job at helping and fixing the problem. Peter, the manager, was so kind and sure to check that we were taken care of.the overall feel of being able to wear a robe and slippers was amazing ! Everyone was very relaxed and the staff made us feel right at home! The shuttle services are great and so many fun places to see within a short walk or drive! Thank you Randall for your patience also! Super kind. I cannot wait to come back!

Every part of our experience was wonderful! The staff was attentive and efficient, the room with the fireplace was lovely, the lunch in the Tavern was great and the dinner in the Dining room was phenomenal, the pools and hot springs and spa were relaxing and unique.