Pillar and Post

I used to love this place. My family has been going here for decades to dine & celebrate various holidays. I even spent my wedding night there years and years ago (we are locals). However, my opinion is forever changed. Recently, my son picked The Pillar & Post for the night he was proposing to his girlfriend. He spoke with them well before the night, asked for the most private and intimate table they had, AND explained why… he was proposing to his girlfriend. While he did get a quieter table…I will give them that…there was ZERO acknowledgement of this momentous occasion…arguably one of the most important and memorable life events for most people . Their waiter was aware of the significance of the evening, the special occasion they were celebrating yet never acknowledged it with even a quick ‘congratulations’. There was no offer of a small glass of bubbly to toast their engagement, no offer of a dessert to share…no NOTHING. Had the food been better and the prices more reasonable, perhaps it wouldn’t seem as bad. However, the food was mediocre at best while being a more expensive restaurant as well.

Only reason I am not giving it a 5/5 is due to some minor updates that need to happen here . Chipped paint in room and throughout hotel . Some lounge chairs falling apart and smelling ( indoor pool area ) . Very beautiful hotel and staff friendly .

As always The Pillar & Post is a great place…nice relaxing atmosphere!

The lobby was very busy with people (non guests, it appeared) coming in and out during the weekend that we were there. My major complaint, however, is that they refer to their hot tub as though it contained spring water which can be very therapeutic due to its high natural mineral content. It appears to be a plain hot tub with chemically-treated city water which can be very relaxing but does not have the health benefits of natural spring water. Additionally, we could only use it for 15 minutes which we needed to reserve in advance.

We've been staying at the Pillar and Post for over 35 years. There are many reasons - the staff, the amenities, the location, the food. Customer service is top of mind for all of their staff. The heated outdoor pool is so enjoyable in the winter as is the hot springs. The gardens across the road is a must see, so beautiful! You can also enjoy it in the winter with it's skating rink and fire pits. You can grab a snack and/or a specialty coffee or hot chocolate there as well. I would highly recommend a stay at the Pillar and Post!