Harbour House Hotel

Very nice hotel located near the water in beautiful Niagra on the Lake. The rooms are very nicely appointed, very clean and the employees are very friendly and helpful. They offer wine and cheese tastings along with breakfast in a very nice dining room. The public areas are cozy and quaint and very comfortable. The shuttle driver was very pleasant and helpful.

We booked a block of rooms for our wedding in June 2025.During our 5 night stay, the AC was never functional. First Incident - We booked the conservatory ( breakfast dining room) space for pre-wedding festivities. During the event, the AC did not work on account of power outage. Our guests had to spill out to the "cooler" part of the lobby out of the event space. When the issue was flagged to the hotel staff, they did not provide us with portable fans. Instead they told us to wait for the space to cool down ( it seems that the AC were back out on account of outage but back up again. Their response did not matter because the event space felt like all of us were in hell fire. Second Incident - Things hit rock bottom on our wedding day. We booked the honeymoon suite to get ready for our ceremony. With the bridal party in the honeymoon suite, the suite felt like a gas chamber. The staff provided us 1 portable fan while my husband sprinted to a drug store to buy multiple hand portable fans (instead of getting ready for his wedding). After being more explicit about our AC issues, we were given another room ( a pointless gesture as the bridal party was in the midst of getting ready and it wasn't feasible for our HMU artist to keep changing rooms and potentially be late to my own wedding). We were assured that the rooms would be at an ideal temperature on our return. We spend our first night as a married couple pleading with the hotel staff to help us with a room with functional AC. We were shown one room but the room was no different from our original honey moon suite. Needless to say, we chose to stay in our original room with 2 portable fans. We survived the night in the suite on account of multiple cold showers.. In response to our horrendous stay, the management felt that providing reimbursement for one night should suffice for the lack of bare minimum services. Our experience was shared by other wedding guests who chose to stay at the same hotel. Our guests do not have happy memories of staying at the hotel. Some of them were in their early 70s. They roughed it out as it was difficult to switch hotels at the last moment. We are disappointed by the false advertising of the services of what I would call is a 2 star hotel. Please avoid this property at all cost.

A wonderful experience for our short 2nd honeymoon! Room was inviting and clean. Underground parking was a plus. A quiet location for still close to Olde Town center

My husband and I stayed at Harbour House for 3 nights. The hotel is charming. Our room was clean and comfortable. The buffet breakfast which was included was delicious with various options to choose from. An added bonus was the wine and cheese everyday between 4:00 and 5:00. The hotel is conveniently located to all the NOTL attractions. We will definitely return.

Beautiful boutique hotel. Great location. Walk to downtown shops and restaurants. Room was spacious, beautifully appointed, quiet…great shower! Staff were friendly, professional and helpful. Breakfast buffet was terrific! Bread pudding was to die for…server, unprompted, brought me a copy of the recipe! Highly recommend this place!