Le Negresco

We visited this beautiful hotel, drawn by its exquisite style and reputation, to celebrate our 30th wedding anniversary with a glass of champagne. Unfortunately, the service we experienced fell far short of the five-star standard we expected. After waiting a considerable time for service, we had to actively seek out a waitress, who was apologetic, but the problems continued. There were multiple botched attempts at delivering drinks – including wrong drinks sent to the wrong tables – before ours finally arrived. Even then, the drinks were served on wet mats, dripping onto the table, and no one even offered to dry them. The staff seemed uncaring and untrained, lacking any attention to detail or sense of occasion. When we politely asked if this level of service was acceptable, the response was shocking – the staff member simply walked away. For a hotel that prides itself on luxury and refinement, this was a total disgrace. Such poor service not only ruined what should have been a special moment but also tarnished the reputation of an otherwise stunning venue.

This hotel was absolutely incredible. Breathtaking facility, historic location, robust and impressive art collection, amazing staff, and the spa was so much more than we had expected. We can’t wait to come back!

Amazing hotel, staff and destination. The are collection alone is worth the price. Will definitely be back to stay at The Negresco.

Exceptionally fine and wonderfully entertaining hotel. Eclectic design and artwork is found in all areas ranging from classical, modern and whimsical. Fantastic location across the street from promenade and beach and a few minutes walk to old town. Breakfast buffet room was beautiful.

Beautiful hotel with excellent customer service! Beach club was also great and our server Julian was wonderful! We definitely hope to return!