Alila Jabal Akhdar

The duty manager Mr Hussam respectfully has very little understanding of hospitality. I have raised a lot of concerns, including denied breakfast, valet delays, overzealous staff policing children at pool, general lack of response via WhatsApp and just a general sense of staff needing guest to go by their rules. The response was staunch defense on each of them, further delaying our check out process. This has got to be the worst category 7 Hyatt hotel as a gloabalist experience I've had with hyatt over decades of loyalty with the brand.

Over a one week period, I had the opportunity to stay at three very luxurious properties in Oman; The Chedi, Alila Jabal Akhdar, and the St. Regis. They are all fantastic properties and all quite different. The Alila Jabal Akhdar was my favorite. The property is very unique. It is extremely luxurious and on a plateau above a deep canyon. The views are spectacular. The property is approximately 2 hours by car from Muscat. The drive requires 4 wheel drive but is actually not too intimidating. The grounds incorporate beautiful nature into the buildings. Rooms are beautiful, with every room overlooking the canyon. Service and food was fantastic. Free star gazing with an astronomer also memorable. My very minor criticism is that the gym is too small without enough diversity of equipment. I would highly recommend the Alila Jabal Akhdar to be a destination on an Oman holiday.

The Alila was such a beautiful hotel! The grounds and the facilities were gorgeous. The pool is small, but it is also the perfect size for the hotel. The bed, on the other hand, was massive! The king bed was probably the size of at least 2 full beds put together! The staff goes above and beyond to make the stay outstanding. We are on a trip to Oman for a milestone birthday and our trip to the mountains and this hotel stay are such highlights to the trip.

We are a family of four travelling around Muscat, stayed for 3 nights April 2025. This hotel , the location, the staff, the ambience and design are simply breathtaking and special. The farm to table food is up there with some of the best restaurants, executive chef is cool. The guest relations are excellent special mention to Rima, Kathleen and Sujith and Eamon who took us rock climbing. The cleanliness is exceptional. Please go here if you can it is magical.

Without question one of the most stunning locations you could wish for with amazing food and fabulous rooms. The experience is highly recommended and if you are brave enough the Via Ferrata climb is totally exhilarating but terrifying at the same time, take your climbing boots and make sure you are fully covered up - not for the feint hearted, this is hard core climbing! Just a heads up, if you are not on a half board basis, the food is expensive and you would expect to pay without drinks £125-£150 each for your evening meal however the quality is superb and a tremendous choice. As you would expect, alcohol is exceptionally expensive, up to 10x what you would pay in the UK but this resort is not about drinking a lot and more about absorbing the whole experience which is just amazing. We stayed in a Jabal Terrace villa and the outside area was as big as the inside with a fabulous day bed at the central point. The views were mesmerising.