Villa La Estancia - Riviera Nayarit

Nice hotel clean. But the staff need major training and the restraunt management need to be replaced. We stayed 7 days had most all of our meals and drinks at the property. Only 1 meal went without a hitch. All our other meals were incorrect, missing complete main courses example three of our party would order the same dish the waiter would only bring two dishes this happened all meals except the one time. We had to send meals back due to them forgetting something or cold food. I ordered a premium steak had to send it back it was full of tendons and I could not cut through it with my steak knife, this also happened to another person in our party. The drinks were lousy they taste like the alcohol is watered down. Customer service terrible if you have to call the front desk nothing will get resolved until you call 2 more times, they lack communication . Room cleaning staff very frustrating, they would forget toilet paper. No soap refills. We ran out of sugar for our coffee on the 3rd day could not get them to refill it. Towels were not replaced on our loungers after a rain storm or at all. I for got the mention we were Elite guests with a 3 bedroom penthouse suite there top room. We will not be staying here again. It's not like the loreto property which is top notch.

Hugo and Bryan were great. They were both friendly and helpful. It would have been nice if a bellboy was down there all the time and we didn’t have to go looking for them.

Jesus and Daniel were amazing at the pool with anything we needed including finding the missing sunglasses! Estancia was a great location even if the water was to rough to enjoy the ocean

Wow!! Jesus and Daniel provided the most proactive and attentive service! They were so lovely to speak with each day and their smiles brightened our day. We are incredibly thankful for their hospitality in setting up our chairs each morning before we arrived to the pool. They vigilantly watched over our shade to make sure we were always comfortable. We love them and can’t wait to see them next year!

We came to celebrate my mother in laws 86th birthday and it was absolutely perfect! Our second time here and I already can’t wait to return. I’d like to list a ton of people absolutely made our day every day!!!!! Jesus and Daniel who help with the towels and the VIBE I can’t thank you enough! Pool servers and bartenders you had us feeling like your new best friends: Angel, Ernesto, Luna, Daniel, Josue, Nico!!! Carolina served us breakfast every morning and was so amazing. Norma our housekeeper went above and beyond. Yesi was incredible and so sweet and helpful as well as Paola checking us out! I don’t have every name but from the second you arrive everyone is so kind and seems to actually enjoy the guests 😆 thanks so much and we can’t wait to come back in February!