One&Only Nyungwe House

It was one of the most important days of our lives (our engagement day) And they made sure to make the day perfect and incredibly special. Everything was absolutely perfect! From the beautiful atmosphere to the amazing service, everything felt so special. The staff were incredibly kind and welcoming, and they made our special moment even more memorable. Truly a wonderful experience! ❤️

I had a really good time at this resort though there are lots of aspects to be improved in different areas and will make drastic changes to the guest experience and actual sitting. but its totally worth visiting the food is such a culinary experience the whole restaurant staff must be recognized for there efforts. Felex, the chefs , chef akbar, Umar in the restaurant area , michellen , frances grace bob in the guest experience and front desk you guys are superstars and thanks to the room service team , laundry was spotless and klemance at the spa you are amazing. rwanda you will always have a piece in my heart and i hope i can return one day .

All round outstanding experience - staff, location, rooms and food which at times you would describe as Michelin Star standard. Couldn't recommend more highly

We had an absolutely appalling situation during our stay. We checked in and my mom fell hard almost straight away in her room, the floor was so slippery on the room, like I have never ever seen before. She injured her ankle badly and also has scratches, I called for reception to ask if they have doctor or someone or take a look and if they have smth to disinfect the quite deep scratches. Some time after someone comes and behaves like a doctor, and then he puts a really hot towel on the ankle and starts doing super painful massage. Which pretty sure it made the whole thing even worse. This person turned out to be a housekeeper. Why on earth housekeeper did that i will never know. Some time after that a physician came and was shocked that and not cold was put on the injury. And we were so shocked of the whole situation that we did not stop him. Again thought it is someone who knew what he was doing. After that I fell as well, because the floor was just a freaking skate ring if you are barefoot or in socks. The manager’s response was that they suggest that people wear rubber slippers all the time. Firstly we were not told that, secondly, what kind of hotel room is that. And if you forgot and walk up at night, could have been injured even more seriously. The hotel did pay the handlers to take my mother to see the chimps, but those 200 dollars absolutely did not cover all the pain and stress. And when we came back from the chimps soaking wet they were waiting but with no buggy to take my mom to the room, she could barely walk. Waited and waited and then had to walk after all through pain. Like they could not even do that. Apart from this horrendous situation, the room was quite small compared to other hotels in Rwanda, the territory was nice but the service was also quite poor even though there were just a few people staying in the hotel.

Very well done to the team, keep up the good work. Our stay was awesome, Members of the team were polite, punctual and attentive to details.