We spent three wonderful days/nights at this accommodation to round off an incredible 11 day trip around Rwanda. The setting is beautiful - drive through a tea estate to the edge of the pristine rainforest that is Nyungwe Forest national park, to an attractive main hotel building. We were warmly welcomed on arrival with customary flannels to wipe away the dust of the journey and lovely drinks. The manager briefed us about the property and the amenities. We arrived 30 mins ahead of schedule and our room was not ready, but that was fine - we were seated with drinks and nibbles and took in the views. Evening meals were excellent, as were the cocktails with their tea-theme. All the staff were keen to please and to impress. It felt a bit mechanical at times, as though the staff had been told to memorise scripts, but that didn’t take away from the genuine desire to make us feel welcome. The packed breakfasts ahead of early morning trekking were excellent. We had a lovely sit down breakfast on our final morning. However, we fell between two stools on day two, wanting a packed breakfast but being told that because we weren’t leaving with the super early Chimp trekkers (we had a start two hours later for a birding trek to a waterfall), we could only have a sit down meal. We didn’t have time for that and had notified the staff the evening before when we would be breakfasting and our plans for the day. The inflexibility of the breakfast arrangements was frustrating and disappointing. Dinners were fantastic. One evening the chef had arranged an East African themed meal for us in a private setting with beautifully decorated table to mark my birthday. Totally unexpected and very lovely. Our room was comfortable enough, but various things didn’t work in it and the decor was tired. I understand that the cabins are being renovated later this year. That’s good, ours was not up to scratch for the price we were paying. This place has the feel of a high end international hotel with a Rwandan flavour. Many guests will like that. We felt it could be a bit more Rwandan and bit less rigidly managed international hotel chain. We came here from a luxury lodge near Virunga run by a different company and had a much warmer staff experience that felt altogether more authentic. I suspect that’s down to One&Only culture and training rather than anything else - all the staff we met were keen to ensure we had a great visit. We were sad to leave and keep wonderful memories of our stay here.

If you want to get close to heaven, come here. An absolutely AMAZING experience, where you felt like you’d come home to family. Gorgeous resort, amazing facilities, Michelin-level food, and a staff that is so warm you never want to leave! We’ve stayed at several O&O’s, and Nyungwe is a special experience!

A truly wonderful experience at a beautiful location. The staff couldn’t possibly be better. They catered to our every need. Our balcony faced the national park. We’re spoiled for going anywhere else!

We couldn’t have had a more perfect experience at Nyungwe House. Aside from the absolutely spectacular location, luxurious and pristine suites, and delicious super fresh food, the best part of our trip was the hospitality - from Apo and team’s amazing spa, to Maxwell and Grace’s welcoming presence, to Jack’s wealth of knowledge about the area’s plants and animals, to Boscoe’s constant presence, to Emmanuel and especially Amani for taking such good care of us at each and every meal, we were welcomed and made to feel at home every moment of our time in Nyungwe. We cannot thank the O&O team enough for this truly exceptional experience, and would recommend Nyungwe House to anyone and everyone visiting the area in Rwanda.

From the moment you arrive, your every need is looked after. The staff were exceptional. The accommodations were luxurious and comfortable as you sleep literally in the mountains surrounded by monkeys and wildlife. It is safe and clean. The food rivals the best in the world for cuisine using local grown ingredients. This is the place to stay!