Quinta Real Oaxaca

This may be the most gorgeous and unique property we have ever stayed in. The beautiful converted convent is historic, well-maintained, and has gorgeous flora and fauna, etc. The food was delicious. We had breakfast twice, a late-night dessert, and the hotel packed us a breakfast/lunch since we had to depart for the airport at 3:40 a.m. This is definitely a 5-star property, BUT I am writing this review because there was one thing lacking...staff communication. Our room was apparently by a local club and at 12 a.m. I called the front desk to ask if they knew when the club closed (I realize the thumping is out of the hotel's control, but we just wanted to know when it might stop). The front desk person said they would find out and call me back in 5 minutes. They never did. Okay. Not a huge deal. HOWEVER, another lack of a response is what prompted this review. I used the provided hotel complimentary lotion (labeled Ferragamo) and had an EXTREME allergic reaction. I did not go to the hospital ,but other people with such labored breathing and coughing probably would have. I used my inhaler and took benadryl, and was still coughing 3 days later. I contacted the hotel (through their website) to ask if they could verify the brand and scent of the lotion, as I want to avoid it like the plague in the future. This is an extremely important question as it can affect my future health. To be clear, I am not angry at the hotel or think they have any liability, I just want a response!!! I need to know if it is indeed Ferragamo lotion (and that they don't refill the bottles with something else) and what specific scent. I am writing this review in hopes that someone in their guest relations will see this review and get me the information I need.

The Quinta Real is in an excellent location for walking, dining, and generally experiencing Oaxaca. The service orientation of the team makes guests feel very much at home and the concierge desk is able to provide great recommendations for walks, restaurants, etc. Make sure to have breakfast there at least once - the buffet on the weekend is a real treat.

Beautiful hotel, staff is helpful and friendly. Rooms are clean, beds comfortable, shower pressure great, and plenty of restaurants available.

Ended up loosing a 3 day paid stay because Expedia could not get in touch with Hotel to change dates. When they finally reached it was too late as it was same day of check in.

We stayed here as part of a group tour with friends. Overall a great stay. Property is centrally located, clean and breakfast was delicious. Our room was serviced 2 times/day. We even used the pool one afternoon. My only caution would be if you have difficulty climbing steps, to secure a room on the 1st floor as there is no elevator.