Quinta Real Oaxaca

We had the BEST experience at your hotel. The hotel was a sight to be seen - absolutely beautiful! Service on every level was beyond impeccable! From the staff at the front desk, to the staff in the restaurant (food was yummy, by the way), to the ladies who maintained/cleaned our room each day…could not have asked for anything more. Thank you.

We could not physically get to Oaxaca due to travel circumstances outside our control and immediately contacted the Quinta Real Oaxaca to reschedule our trip or discuss options for staying there in the near future, only to be met with the rudest and most unempathetic customer service I've ever dealt with. The Quinta Real refused to lift a finger or even discuss options, despite us paying for an upgraded room that could have been rented out by the hotel to other people or, if unoccupied, required no services or cleaning. I know a lot of friends and family traveling to Oaxaca in the coming year and will be sure to tell them to stay somewhere else. Extremely disappointed.

A group of 10 of our closest friends were on our way to Oaxaca to celebrate my wife's 40th birthday for a four day Mexican adventure, a once in a lifetime bucket list item for a once in a lifetime moment. We were all planning on staying at Quinta Real. We had booked transportation, restaurants, tours, tastings, a full four day itinerary that we had spent months crafting to try and make perfect for this very special occassion in a very special city. This was all upended when bad weather rerouted our flight, missing our connection, with no viable options to rebook an entire group of 10 people in time to enjoy the trip. My wife was devastated, in tears, the trip she had been looking forward to all year completely ruined at no fault of her own. I called to see what Quinta Real could honor our reservation by booking a different date, a credit, a discount, or ANYTHING to ease the pain. We wanted to come back (and we will be, just not with this hotel), and we wanted to continue working with Quinta Real to make this mutually beneficial for both parties. Instead, they could not care less and are keeping the entire thing, four nights to the tune of thousands of dollars in exchange for not having to lift a finger to do anything for 10 guests now. Most important of all, however, is the lack of any professionalism, sympathy, politeness, or kind words under these special circumstances--they simply don't care. The human element of compassion is what I care about when I consider or recommend a place. I do not recommend Quinta Real--they have shown that they lack this element when it matters most.

We had a trip planned to stay here, but weather caused us to miss our connection and we could not make it in time for the weekend. The hotel had been nothing but awful to us. We were a group of 10 and they could not have cared any less about our situation. We book through a 3rd party and three hotel said we had to call them. We did and they attempted to negotiate but were stonewalled. Hotel staff were incredibly rude and seemed to relish in taking our money even though we were physically unable to get there. We still want to do this trip another time, but hotel even refused to give us a credit to use later. I would not trust the this hotel. They will not work with you in any way if you have problems. Beware.

Worst customer service! I travel frequently and have never been treated worse. After weather effected my flight and I was unable to make it to Oaxaca they hotel refused to issue even a partial refund even though this was not my fault and out of my control.