Mission Pacific Hotel

I booked this stay specifically to celebrate two significant occasions: Valentine’s Day and my wife’s birthday. We chose your property expecting a high standard of luxury and service fitting for such a celebration. Unfortunately, the experience was riddled with operational failures from start to finish, completely ruining our plans. 1. Unacceptable Condition of the First Room Upon checking into our initial room, it became immediately apparent that the room had not been properly inspected or prepared for guests: Curtains: The window curtains were partially uninstalled, compromising our privacy. Plumbing: There was a water leak in the bathroom. Minibar: The minibar had clearly not been replenished from the previous guest. 2. Issues with the Replacement Room After the inconvenience of having to move to a new room in the middle of our stay, we expected the second room to be flawless. It was not. Basic amenities were missing, including: No water bottles provided. No glassware provided. 3. Billing Errors and Unfulfilled Promises To resolve the initial service failures, your staff promised to waive the resort fee for our stay. However, upon checkout, I discovered that the fee was only waived for one day, not the duration of the stay as promised.

Beautiful hotel, friendly staff amazing location, Highly recommend! One thing to note, if you’re bringing kids, the pool is suited for adults however you can walk across the street and use the sister hotels Pool, which is apparently very kid friendly versus this one.

Highly recommend this place! PERFECT location. Our Globalist upgraded room looked out toward the ocean over the pier, where the sunsets were spectacular. Loved, loved, loved our beautiful, well-furnished QUIET room, spacious bath, & all the common areas. I walked on the strand & used the gym each morning. Diana at the front desk & Samantha at the rooftop bar deserve extra accolades for all they did to make our stay so wonderful. All the staff (including the valets) seemed so passionate & enthusiastic about their jobs & the property, which I think says a lot. Our Globalist breakfasts at Piper were outstanding, as was the wait staff there. We love the rooftop pool & bar - where we enjoyed wonderful, comfortable seating, creative cocktails & delicious food out there each evening. A bit disappointed in our bar dining experience at Valle (they ran out of salad just as I was ordering it. Salad?!), so would recommend enjoying the other area restaurants - OR just dining at the rooftop bar, where the food was really impressive. I've already recommended this property to friends... & hope to return soon.

Great location, great room, great staff, but we were unable to watch the Super Bowl on the premises but we were able to watch it directly across the street. Near the pier which is awesome.

Had a fabulous stay - the location is fantastic, the decor is on point, the grounds are kept exceptionally clean, all staff was super friendly and helpful, the Rooftop Bar and High/Low restaurants were delicious. Would absolutely stay here again.