The Seabird Resort

I booked an Ocean View room through Costco Travel and paid more than the Partial Ocean View option listed next to it. The room we got had only a partial view, which is the cheaper category I didn't choose, and the shower drain was clogged. When I asked the hotel to fix it, they refused and told me no rooms were available. I then spent about 3 hours of a 2-night vacation on the phone, calling the front desk, calling Costco Travel, going back and forth, and digging through my booking to prove what I had paid for. Only after Costco Travel contacted the hotel directly did a room suddenly become available, and we were moved to a pool-front room with a real ocean view. I appreciate the final room, but I came here to relax, not to spend the first part of my trip fighting for what I already paid for. Management has publicly confirmed that their ocean-view room types vary in vantage point, which is exactly the problem: Costco Travel doesn't tell you that. If you book here, confirm your exact room and view in writing first.

Our room with an ocean view was perfect, once we got into the room. Although we arrived very early in the day and had advised the hotel that we would be doing so, we ultimately did not get into our room until almost 6 PM. That really ruined our first day and night. The hotel managementwas very generous in financially compensating us for the inconvenience, but I would have much preferred to have been into my room. After that, very poor start, our stay was just fine.

Amazing location and a repeat stay. The staff is great and if you visit often, there are staff that remember you, which makes it that much more welcoming. I always enjoy both this property and Mission Pacific. I definitely recommend.

Excellent service and a beautiful hotel. Love that we could use the mission facilities as well. Love the kids activities and the playground for kids. Mission pool great for relaxing drinks by the pool.

Dear General Manager and Executive Leadership Team, I am writing to share feedback regarding our recent family stay at The Seabird Resort over Labor Day Weekend. We frequently stay at beachside resorts within the Marriott portfolio, which often cost significantly less while delivering a much higher standard of experience. Given the premium pricing, daily $55 valet fees, and $50+ resort fees attached to your property, our overall experience did not meet expectations. Our primary disappointments centered around the resort's limited amenities and lack of clear communication: Inadequate Dining and Late-Night Options: The overall food selection lacked versatility. Crucially, there were zero on-site dining options available after 9:00 PM. The property also lacks a gift shop or front-desk marketplace where families can purchase late-night snacks or basic refreshments. Unclear Beach Access and Sister Property Amenities: Upon check-in, we were not informed that beach services are handled through your sister property across the street. By the time we discovered this independently, we found that the sister location's menu choices were impractical for a resort that entertains so many families traveling with children. When a resort attaches premium daily fees, the amenities and service must match that tier. Unfortunately, the value provided during our stay did not justify the cost. This was a "one and done" visit for our family, but I hope this feedback helps your management team align its service offerings with its pricing strategy in the future. Mac G