The Seabird Resort

Dear General Manager and Executive Leadership Team, I am writing to share feedback regarding our recent family stay at The Seabird Resort over Labor Day Weekend. We frequently stay at beachside resorts within the Marriott portfolio, which often cost significantly less while delivering a much higher standard of experience. Given the premium pricing, daily $55 valet fees, and $50+ resort fees attached to your property, our overall experience did not meet expectations. Our primary disappointments centered around the resort's limited amenities and lack of clear communication: Inadequate Dining and Late-Night Options: The overall food selection lacked versatility. Crucially, there were zero on-site dining options available after 9:00 PM. The property also lacks a gift shop or front-desk marketplace where families can purchase late-night snacks or basic refreshments. Unclear Beach Access and Sister Property Amenities: Upon check-in, we were not informed that beach services are handled through your sister property across the street. By the time we discovered this independently, we found that the sister location's menu choices were impractical for a resort that entertains so many families traveling with children. When a resort attaches premium daily fees, the amenities and service must match that tier. Unfortunately, the value provided during our stay did not justify the cost. This was a "one and done" visit for our family, but I hope this feedback helps your management team align its service offerings with its pricing strategy in the future. Mac G

We had another wonderful stay at The Seabird Resort. This is our 2nd or 3rd time staying here, and there’s a reason our family keeps coming back. The property is beautiful, the location is fantastic, and the service continues to stand out. A special thank you to Liz at the café, who made our breakfast experience exceptional. She was incredibly friendly, attentive, and welcoming and made sure our family was well taken care of. It’s that kind of genuine service that can turn a good breakfast into a memorable part of the stay. We really enjoyed our time at The Seabird and appreciate the entire team for making us feel welcome each time we return. It continues to be one of our favorite Southern California resorts, and we look forward to coming back again. Highly recommended, especially for families looking for a beautiful beachfront getaway with excellent service.

The location of the hotel is right by the pier and is in a very nice area of the beach. We had a very clean and spacious room for our family of four. We all got to enjoy the amenities like the beach chairs (and sand toys!) and the pool. Sitting out on the balcony it can be a little noisy but the views make up for it. The staff was all friendly and very accommodating. Big plus to the refillable water stations that actually have good drinking water.

The location is excellent—you really can’t beat it—and the hotel itself is beautiful. Unfortunately, we were disappointed with our room. It was very small, and definitely not the ocean-view room we felt we had paid for. To see the ocean, you essentially had to step out onto the balcony, which overlooked the noisy hotel entrance, and lean out to get much of a view. We had reserved the same room category for our parents, and their room was very nice and much more in line with what we expected. That made the difference in our room even more disappointing. Because we were traveling over a holiday weekend, the hotel was fully booked and there were no other rooms available, so we simply had to make the best of it. Lesson learned on holiday-weekend travel. Overall, a beautiful hotel in a fantastic location, but we were disappointed that the room we received did not seem to match the room category and ocean view we paid for.

Location was perfect for business and family. Hotel was amazingly decorated, clean and comfortable. Pool area and amenities were great. Easy to join my family for fun and relaxation when the Conference day ended. Catering food was delicious and plentiful.