Overall the hotel was nice, with lovely views of the mountains (from one side of the hotel). But I was very disappointed in the customer service - I had a problem I reported to the front desk and was supposed to hear from a manager. But after raising the issue 3 times with the front desk staff, who kept promising a manager would contact me, I heard nothing. I expected far better from a nice hotel.

Gorgeous views, breathtaking beautiful. Better than visiting Yosemite. The food at the restaurants were all delicious and the service was top of the line. Everyone working there was extremely friendly and knowledgeable and polite. They lit fires for us in the lobby every night. And told us stories and showed pictures of the northern lights, which you can’t see with the naked eye but with a camera it was visible at night. It was the first time after several times visiting Alaska, I finally saw them at Everline. The property is very child friendly with lots of activities and swimming pools outside. There’s so much to do not enough time. We can’t wait to go back and have our family or friends join us for a fantastic visit.

I thoroughly enjoyed this hotel and the natural beauty surrounding it. The staff were attentive to my needs. The pool and spa area was nice. The service at Sandy's was good as well - friendly and wonderful folks! It's a bit of a drive if flying into it from Reno but worth it:)

Thank you for your heart and service! Came for a business leadership summit and the staff were so resourceful and friendly. I arrived early but the front desk Manager, Mahesh, was able to check me into one of the best rooms. When he heard that I might have to change my room reservation because I may have to fly out a day earlier, he provided information for how I can make sure that gets taken care of after I confirmed my flight. When I came back the next day, he was away but then Cynthia took care of me. Turns out she also was the one who helped with my luggage later that week for check out (she remembered me). That was also when I misplaced my phone. Cynthia helped me retrace my steps, check the room, call room service, front desk, etc and went way beyond to support me. Turns out I had left it on one of the counters in front of the elevator and someone had returned it to our lobby desk. I know my situation was a bit specific but if it gives you any indication of my experience with their service, it was top notch. The SUV/shuttle driver (Edgar) to the airpot was also so proactive and professional (ViP service). Thank you thank you for creating a wondering time in Reno!

Kimball at the concierge and Cynthia Abi-Fadel from guest experience was amazing. The professionalism these two ladies have is out of this world. Hard to find great customer service nowadays. Thank you so much, I will definitely be coming back!!!