Kimpton Cottonwood Hotel

No offense, Omaha, but I didn't realize you had a hotel of this quality. Every room looked like an interior design magazine editorial - cool flooring, real art, lots of plants, historic architectural elements with modern furniture - the kind of hotel I expect in the Hamptons, not the Midwest. The outdoor pool was heated and clean. The restaurant was expensive but the food was excellent. The front desk staff was midwestern friendly but all looked like Art or Fashion majors working their day jobs. Overall, an excellent experience.

Booked a Superior Room with Balcony and View for $359, which doesn’t include taxes or valet parking, adding $95 and $37 respectively. Our room had a balcony, as advertised, but the balcony doors had been left ajar letting a spider and a bunch of gnats into the room, which wasn’t a great start. Ordered room service from the QR code and didn’t receive any information on when that would arrive. After waiting a bit, we called. Turns out their ordering system was down, despite billing our credit card. Nice kid at the restaurant offered to refund our money, but never offered to actually deliver the food we ordered, so we went out. The rest of the stay was fine, except that we did not receive an email receipt on checkout. It took us 4 phone calls before we reached anyone who could successfully email our receipt. Make sure to ask for a paper receipt if you will need one, as something is quite messed up with their systems. Definitely not what we expected for nearly $500/night.

Elena and braydon were so helpful during checkout they help load my bags into my car and even held the door for me

Even when I left the hotel at 4:45 they had someone manning the valet desk at that hour! Great service, quick efficient and easy!

Beware of Valet Service! Upon arrival for our stay at the Kimpton Cottonwood, we used the valet service. We had many items stolen from our car which we discovered the next morning. There was no forced entry which tells me that our vehicle was left unlocked. When I reported it to Ryan the Valet Manager, it was turned over to the Valet Claim service. Following our 3-night stay, I received an email from the claim service saying that our claim was denied because we didn't inventory our items upon check-in with the Valet Service. (Really! Who inventories their vehicle?) I wasn't asking for anything from the Valet Service or their claims department. They made me feel victimized all over again! As I shared with the manager of the Kimpton, I hope he and his management team can get a handle on the theft ring happening with the 3rd party Valet Service. Our 43rd Anniversary stay in this beautiful Hotel was overshadowed by how this was handled. Regrets, Dan from Grand Island