Kimpton Cottonwood Hotel

Beware of Valet Service! Upon arrival for our stay at the Kimpton Cottonwood, we used the valet service. We had many items stolen from our car which we discovered the next morning. There was no forced entry which tells me that our vehicle was left unlocked. When I reported it to Ryan the Valet Manager, it was turned over to the Valet Claim service. Following our 3-night stay, I received an email from the claim service saying that our claim was denied because we didn't inventory our items upon check-in with the Valet Service. (Really! Who inventories their vehicle?) I wasn't asking for anything from the Valet Service or their claims department. They made me feel victimized all over again! As I shared with the manager of the Kimpton, I hope he and his management team can get a handle on the theft ring happening with the 3rd party Valet Service. Our 43rd Anniversary stay in this beautiful Hotel was overshadowed by how this was handled. Regrets, Dan from Grand Island

The hotel itself was beautiful, and we really enjoyed both breakfast and dinner there. Unfortunately, the service and room experience did not live up to the property. The front desk staff was friendly, but they provided very little information about the hotel or its amenities. We were not told about the happy hour or the morning coffee bar, both of which would have been nice to know about during our stay. The gym was a positive- it was clean and well equipped. View of the pool and in the newer part of the hotel. The valet service was particularly disappointing. No one offered to help with our bags or provided a luggage cart. We also found the pool service lacking. Staff stood at the entrance to welcome guests, but otherwise seemed largely absent. No one circulated to take drink orders, collect towels, or tidy the pool area. At one point, an umbrella blew over from the wind, and it was only after the guest picked it up and began cleaning the area themselves that a staff member came over to “help.” The people working the bar seemed busy and likely could have used the help of the others just standing around. The room was also underwhelming, especially considering we had been upgraded due to status. The carpet was visibly dirty, and the room had only a refrigerator and no coffee maker. There was also very limited surface space, so we ended up using the second bed to hold our belongings. For a room that sleeps 4, one luggage rack and no counter space isn’t ideal. Overall, this was a disappointing and underwhelming experience, particularly for a property participating in the Chase Edit program. While the hotel itself is beautiful and the food did not disappoint, the service, room, and overall attention to detail fell well short of expectations. Unfortunately, we would not recommend the hotel and would not stay here again.

Upon checking into my room, I found that the toilet paper holder was broken off the wall. In addition,the air conditioning unit did not function properly, constantly turning on and off, making it difficult to keep the room comfortable. One of the biggest issues was the excessive noise. Wedding music continued late into the night, making it nearly impossible to get a good nights sleep. I chose your hotel expecting a relaxing stay, but the noise significantly affected my experience did. Another major reason I booked your hotel was to enjoy the swimming pool. However I was extremely disappointed to discover that nearly all lounge chairs were reserved. By approximately 9:00am,there were no chairs where guest could sit or relax. I believe hotel guest should have a fair opportunity to use the pool facilities without having to compete for seating that has effectively been reserved for hours. Overall, the combination of the room maintenance issues, the malfunctioning air conditioning unit,the excessive night time noise and the lack of access to the pool amenities resulted in a very disappointing stay. I hope you will review these concerns and consider the appropriate compensation for the inconvenience and disappointment I experienced. I also hope steps will be taken to address these issues so that future guests do not have a similar. I also would like you to know that when making my reservation I requested a room next to my daughter and she was placed with my grandchildren on a different floor. Everytime I went to complain I was told to speak to a manager {who was never available}. There was a time no one was at the front desk. No one has ever addressed my concerns

Valet service was exceptional. Very welcoming! Absolutely beautiful hotel, and dog friendly!

Great! Great atmosphere and convenient parking. Fun pool and dancing!