Kimpton Cottonwood Hotel

The hotel itself was beautiful, and we really enjoyed both breakfast and dinner there. Unfortunately, the service and room experience did not live up to the property. The front desk staff was friendly, but they provided very little information about the hotel or its amenities. We were not told about the happy hour or the morning coffee bar, both of which would have been nice to know about during our stay. The gym was a positive- it was clean and well equipped. View of the pool and in the newer part of the hotel. The valet service was particularly disappointing. No one offered to help with our bags or provided a luggage cart. We also found the pool service lacking. Staff stood at the entrance to welcome guests, but otherwise seemed largely absent. No one circulated to take drink orders, collect towels, or tidy the pool area. At one point, an umbrella blew over from the wind, and it was only after the guest picked it up and began cleaning the area themselves that a staff member came over to “help.” The people working the bar seemed busy and likely could have used the help of the others just standing around. The room was also underwhelming, especially considering we had been upgraded due to status. The carpet was visibly dirty, and the room had only a refrigerator and no coffee maker. There was also very limited surface space, so we ended up using the second bed to hold our belongings. For a room that sleeps 4, one luggage rack and no counter space isn’t ideal. Overall, this was a disappointing and underwhelming experience, particularly for a property participating in the Chase Edit program. While the hotel itself is beautiful and the food did not disappoint, the service, room, and overall attention to detail fell well short of expectations. Unfortunately, we would not recommend the hotel and would not stay here again.

Upon checking into my room, I found that the toilet paper holder was broken off the wall. In addition,the air conditioning unit did not function properly, constantly turning on and off, making it difficult to keep the room comfortable. One of the biggest issues was the excessive noise. Wedding music continued late into the night, making it nearly impossible to get a good nights sleep. I chose your hotel expecting a relaxing stay, but the noise significantly affected my experience did. Another major reason I booked your hotel was to enjoy the swimming pool. However I was extremely disappointed to discover that nearly all lounge chairs were reserved. By approximately 9:00am,there were no chairs where guest could sit or relax. I believe hotel guest should have a fair opportunity to use the pool facilities without having to compete for seating that has effectively been reserved for hours. Overall, the combination of the room maintenance issues, the malfunctioning air conditioning unit,the excessive night time noise and the lack of access to the pool amenities resulted in a very disappointing stay. I hope you will review these concerns and consider the appropriate compensation for the inconvenience and disappointment I experienced. I also hope steps will be taken to address these issues so that future guests do not have a similar. I also would like you to know that when making my reservation I requested a room next to my daughter and she was placed with my grandchildren on a different floor. Everytime I went to complain I was told to speak to a manager {who was never available}. There was a time no one was at the front desk. No one has ever addressed my concerns

Valet service was exceptional. Very welcoming! Absolutely beautiful hotel, and dog friendly!

Great! Great atmosphere and convenient parking. Fun pool and dancing!

Rooms are nice if you get more than the basic essential room. Otherwise they can be quite small. The rooms have a small fridge and you can ask for a Nespresso machine. There is also a nice coffee bar open in the mornings. For breakfast though, go across the street to Homegrown instead of the restaurant at the hotel. The food is better, has more options, and has quicker service. If coming with kids to swim, book during the week. On the weekends, it is more like a Vegas pool. Either way, get a pool lounger early in the day as they get full fairly quickly even on weekdays.