The Ritz-Carlton, Aruba

The service at the Ritz was amazing! This is our sixth time on the island and this service has been the best so far! A special shoutout goes to Zevon at the pool! He was kind, went above and beyond and made us feel special!

Beautiful hotel and what amazing service! Top of the line! We ate exclusively at the hotel and loved all of our meals. The staff goes above and beyond! Jose at the pop up bar in the bus is legendary! It’s obvious Jose loves what he does, masters his craft and is a hard worker. It’s admirable and wow the drinks he makes is an experience! The family pool was fantastic. (We went as a family of 4 including a 5 and 2 year old.) Lastly, the housekeeping was top notch! Such nice people, friendly, and great attention to detail. I was really impressed by them including the room service servers. In closing, I highly recommend and look forward to being back with my family soon.

Start to finish a wonderful experience across the board. Zevon took care of us poolside and provided excellent care and service. I was very happy to celebrate a milestone birthday here!

Top notch service, beautiful weather, and welcoming hospitality! We just returned from a wonderful week at the Ritz Aruba. Let me say, we definitely were not ready to leave. Everyone at the property is welcoming, friendly, and hospitable. We were welcomed with Prosecco, treated to thoughtful amenities in the room, and greeted by name each time we returned to a venue. The staff was top notch. My family is Gluten Free and the servers and staff at every restaurant went out of their way to accommodate us. When you arrive at each dining establishment they ask you if you have any food allergies (even at the beach & pool). The breakfast buffet had a dedicated Gluten Free bread section with it's own toaster!! (Great GF options most places, but unfortunately no GF buns) We encountered a lot of wonderful staff: Ana at breakfast every day, Ely at the beach, Super Mario at Casa Nonno's, Micheline at Noori, and Jose at the Pop Up Beach Bar. One staff member who truly made our trip stand out was Jenssen at Noori. He was delightful from the jump and we went back daily for a drink or another sushi roll (or both). Jenssen is truly a gem!! The rooms very also very nice and spacious. Plenty of drawer space and closets with organizers made it very easy for all 3 of us to unpack and enjoy the room. One thing to remember in Aruba is that all beaches are public. The Ritz does a great job of keeping non guests off their chairs (the best they can). I also really appreciated the app where you can pre-book your beach chairs for the next day. I know everyone at the hotel is diligently working to make the property the best it can possibly be. My suggestions would be: improving the breakfast potatoes (minor I know but they were undercooked), GF buns, and a beach/pool shop on the same level as the pool and beach with family friendly beach attire (rash guards, swimwear, beach shoes), floats, sand toys, snacks, sun care, etc. We have been to other resorts that have shops like these and they are a life saver for families.

Great place to stay. All of the restraints were great. We stayed while the lobby was under construction- would have loved that view. Was above the child pool, but it wasn’t a problem. The outdoor bar staff openly fought over tips, a bit uncomfortable, but they were super nice to us. The beach umbrellas will not protect you on a hot day, but it is Aruba. Well go back. Again- restraints were incredible, and the drink guy in the van puts pride in his craft.