The Ritz-Carlton, Aruba

This hotel is amazing and definitely worth the price. The rooms were gorgeous and the staff was great at keeping everything clean and organized. The drinks are great and I especially loved Jose’s drinks at the bus. The staff was incredibly helpful and attentive and really made sure our experience was amazing. Brandon at the grill was so nice and helpful and really focused on giving us the best service possible. All of the food was amazing at all of the restaurants and there are delicious places really close to the resort as well if you want something different. Casa Nonna was fabulous Italian and Eduardo was an amazing waiter and super helpful when choosing what to eat. Everything felt so luxurious and detailed and they work very hard to make everyone feel as relaxed as possible.

My wife and I just finished another relaxing stay at The Ritz-Carlton in Aruba, and it was truly exceptional. We stayed on the Club Level, where the staff, led by Alexsander and Mildre, along with Celia, Agnes, Zion, Min, Siegmar, Sergio, Zahir, Christian, Giva, and Arelys, provided us with outstanding service. They always greeted us by name every time we entered the club room, adding a personal touch to our experience. We were celebrating a special birthday for my wife, and the team went above and beyond to make her stay extraordinary, surprising her with many thoughtful treats. The staff on the beach was also welcoming, polite, and accommodating. Our afternoons were made even more enjoyable by Jose at the VW bar, who served us superb adult fruity beverages that we hadn't encountered anywhere else. The Ritz-Carlton is our favorite destination for relaxation, and we are eagerly looking forward to our next visit to this paradise.

Just returned from 4 days at the Ritz Carlton Aruba. Everything was perfect!! The service was fantastic, everyone was friendly and eager to please. Special shout out to the following: Housekeeping- We have never seen a room kept so clean and organized. Bar staff at the pool bar, great drinks, great conversation and great fun. Josh and Josh at the Casa Nonna restaurant, very friendly and great service and great food. Management- they found out we were celebrating our 45th anniversary and and everyone went out of their way to make the trip special. Champagne and deserts delivered to our room, celebration balloons to our room. Everything from the time we checked in was perfect, by far the best hotel we have ever stayed at.

My husband and I recently enjoyed a wonderful week-long stay at The Ritz-Carlton Aruba in a Club Level King Room overlooking the ocean and Palm Beach. From the moment we arrived, the service was truly exceptional. Prior to our stay, I had exchanged emails with Christian, one of the Club Concierge, and he was there to personally greet us upon arrival. Although our original room did not offer the privacy we had hoped for (corner facing another corner), Christian & Sergio, another Club Concierge, went above and beyond to find us the perfect room. They even offered a one-bedroom suite, but knowing I wanted a view looking down the beach, we were ultimately offered a beautiful oceanfront room that exceeded our expectations. We were greeted in our room with champagne, a fruit basket, and a thoughtful wedding anniversary card to welcome us. The Club Lounge was one of the highlights of our stay. We enjoyed delicious breakfasts and lunches there daily, often stopped in for afternoon snacks and cocktails, and occasionally ended the evening with a digestif. The food and variety were excellent. But what made the experience so special was the staff. By our second day, they all knew us by name and anticipated our needs before we even asked. A special thank you to the Club Concierges, Christian, Sergio, and Giva, as well as the attendants Celia, Agnes, Zion, Min, Siegmar, and Zahir, whose warmth and attentiveness made us feel genuinely valued. Shoutout also to the lady behind the scenes, Arelys! The service throughout the resort was outstanding. The beach staff, especially Jean Claude, took excellent care of us each day. We loved the convenience of beach service and the prompt delivery of food and cocktails. The adult pool staff were equally friendly and attentive. We had a nice chat with Vernes, a pool attendant, one day and really enjoyed hearing about some of the Islands history. Smiley, in pool service, was always ready to take our order:) Dining was another highlight. We had an excellent dinner at BLT Steak, where both the food and service were exceptional, and thoroughly enjoyed our evening at Noori. Having stayed at many Ritz-Carlton properties throughout the Caribbean, North America, and Europe, we can honestly say that the service at The Ritz-Carlton Aruba ranks among the very best we have experienced. Every staff member we encountered seemed genuinely committed to making our stay memorable. We left with wonderful memories and look forward to returning in the future.

It’s our last full day in Aruba and our stay has been nothing short of exceptional. We have been searching for a place to go for our 10 year anniversary and since it was only going to be a short trip, we intended to spend all our time in the property of choice so it had to check all the boxes: Clean, good food/drinks, and at the top of our list-service and hospitality. We didn’t want to feel disappointed or let down at any point during our stay. For a while, we were going back and forth between the newer St. Regis property and The Ritz and from our first couple of hours at The Ritz, we knew that we’d made the right choice. We were greeted by Christian at the front desk, who was so pleasant and made our check-in process smooth. Joseph, the front desk manager, came out and took his time to welcome us. He not only gave us an introduction to the property, but he also took his time to get to know us. He made himself available to us should we have any trouble or need anything but so far, we have had absolutely no reason to. The property itself is beautiful. It has this classic, charming, old-world Dutch-Caribbean vibe. It is located on the far end of the strip, so the beach offers a calmer retreat compared to other resorts-perfect for relaxation. There are plenty of beach chairs. We never felt like we had to fight for chairs. The rooms are a bit dated but spacious and beds are comfortable, so no complaints there. They set us up with balloons and bubbly to kick-start our celebration. The service is truly what sets The Ritz apart from others. One step outside the resort and we immediately felt the difference. Everyone greeted us with a smile. A lot of staff made such an impression on us and has made our stay so wonderful. They genuinely tried to get to know us and anticipated our needs before we even said anything. I cannot say enough about them and they are worth mentioning. Emilia from Madera was such a delight. After learning that it was our anniversary, she asked what our favorite drink was and brought it out for us. Our drinks arrived while my husband stepped out. When he was back, Emilia didn’t miss a beat and replaced his unopened beer because she thought “it is now warm.” A perfect example of anticipating our needs before we even realized it. At the beach, level of hospitality shined. Marilyn from the beach graciously set us up with a bimini lounger for the next day. When we got there, we found that they had “Happy Anniversary” balloons set-up. They even set us up with a champagne toast to continue the celebration. Jamaika is a true gem. She mentioned that she is proud to work at The Ritz because it so closely resembles the values of the people of Aruba which we agree with 100% since everyone was so warm and friendly. You can tell she loves what she does and she went above and beyond to make sure that we were enjoying ourselves. Andrew was so nice and very attentive. He noticed that I kept having to move my legs to avoid full sun. Without me asking, he offered to move the canopy to give us more shade. Others worth mentioning who also helped make our stay more pleasant were Ruiz & Rousseau from the beach, Jun & Janet from Solanio and Lynn from the bar upstairs. Our dinner at BLT was great. Our steak and lamb chops were cooked to absolute perfection. Service was a little impersonal if not cold, but it’s not something we would have noticed if not for the exceptionally warm service everywhere else. Nonetheless, nothing to complain too much about. Our stay so far has been spectacular. Thank you to all those who helped make our stay so special. The property caters to both families and couples alike. There is something for everyone. We can’t wait to come back and next time, with our daughter!