The Ritz-Carlton, Aruba

Very clean rooms everything was amazing

Excellent! Exceptional service

Roel provided truly outstanding service at the pool and made our experience unforgettable. Every day, he greeted us with a warm smile, brought our lunch promptly, and consistently checked in to make sure we had everything we needed. His attentiveness, professionalism, and genuine kindness made us feel valued and well taken care of. It's rare to find someone who goes above and beyond with such a positive attitude. Roel is a tremendous asset to the team, and his exceptional service made our vacation even more enjoyable. Thank you, Roel, for making our time by the pool so relaxing and memorable! Mr. & Mrs. Collado

I am simply amazed at the Ritz-Carlton Aruba’s customer service staff. Their staff makes the place run and gives the Ritz-Carlton its deserved mystique of being a step above everyone else. From the time we unpacked we were inundated by people who just wanted to make your stay as amazing as possible. We met Conroy, Mitchell and Sean at the pool/beach area and then met Roel and Jean Carlo serving drinks. Roel mentioned his mother, Agnes, worked in the club lounge so we went to meet her. She liked to tell all of her guests “Welcome Home”. Agnes, Celia, Min and some folks in the lounge I am forgetting and Christian the concierge were just tremendous. Christian gave us great tips for a sunset cruise that wouldn’t be overcrowded and then the right person to go see for parasailing. Also, he and I had a great conversation on the importance of real genuine customer service not just the fake types that make you almost feel dirty. Last but not least we have Cornel at the main bar. Such an affable guy we made sure to try to see him almost every time he was working. If you like an old fashioned he made a killer smoked old fashioned with pecan wood. I guess if you have read this long these folks I have mentioned treated us like family. When we go back there is no way of those folks are there that we’d stay anywhere else.

it has been a wonderful experience and Aruba at the Ritz. Especially at the pool the service has been beyond fantastic. Our servers Brandon, Greg, chris all of them were completely on top of their game and made us feel like we were right at home here I would suggest coming here to anybody who wants to have a classy good time and be treated like family.