The Ritz-Carlton, Aruba

The Ritz Carlton Aruba is our favorite vacation spot! The staff is unmatched! I had a medical emergency while staying there and they went above and beyond to act quickly and get me all the help I needed! The staff were so caring and kind to me! Our stay was complete perfection! We always recommend Aruba and the Ritz Carlton and we are already looking forward to next time!! Thank you all so much for all you did to make it so memorable!! ☀️🌴❤️

I have stayed at this resort 5 times over the last 18 months. This has been my favorite go to property to escape the cold New England weather. Apparently there is new management and service is declining unfortunately. I am a Bonvoy elite gold member and I leverage this membership for frequent visits. Unfortunately, on our most recent stay, we did not receive the automatic room upgrade upon arrival (Bonvoy perk) but were promised this on night two by 4pm (south tower high floor in attached image section 4 circled by Ritz employee). When it was time to upgrade our room on day 2, they offered us a room that wasn’t what was promised at check in and charged us more to get a room on this side of the property that wasn’t facing construction at the next door Marriott. I am extremely disappointed by this experience.

Came back to celebrate our 33 anniversary. Our first trip back since our honeymoon. The Ritz did not disappoint. From the moment you arrive you are special. We had our first dinner at the sushi bar in the lounge. Thoroughly enjoyed. Last morning we had the breakfast buffet in the Solanio restaurant. Again service and selection was great. We spent the week relaxing in beach chairs with incredible natural & umbrella shade. The location is perfect. Far enough down the beach to be quiet however close enough to walk back from dinner on the path. Morning walks on the sidewalk all the way to the lighthouse is possible and gorgeous views. A few mentions that truly created one of the best trips we have had. First “Buzz” who we met the moment we arrived. Provided great service, restaurant recommendations and one of the nicest people you will meet. Daniel at the towel hut helped us maneuver how to go about getting beach chairs. Finally Dillon! If you have a chance to meet him you should. He provided us with exceptional service and was a joy to spend time just talking too, even coordinated a special lunch with the chef at Madeira for me. Truly a gift to the Ritz. We could not have picked a better place to celebrate our return to Aruba. It won’t take us 33 years to return!

Enjoyed every Moment from Check in to Check out. Met a lot of new friends there. Every employee went above and beyond to make our stay enjoyable.

Was our first day of honeymoon and we were up charged left and right, additionally didn’t receive one congratulations, I don’t believe they check the booking notes. Extremely disappointed and heartbroken at how in-special I feel.