Caribe Royale Orlando

Steve Brown is an amazing person very charismatic and attentive will come back to this hotel just for him.

There are two special persons we want to mention; these two professionals made our stay at the hotel something to remember forever: Drake - amazing attitude and customer care - 5 ⭐️ Steven Brown - a psychologist who immediately read the personas and made us feel like VIP - 5⭐️

My recent visit to the Caribe Royale Orlando was both business and pleasure. I was attending a week-long conference, and my wife tagged along. There was a slight mix-up with my reservation during my check-in; however, the desk clerk quickly resolved the problem by providing an upgrade to a suite. It was 5-star accommodations, and I commend the young lady on how quickly and professionally she resolved the issue. We were 100% satisfied. During our stay, we had the opportunity to enjoy the breakfast buffett, the sports lounge, and their 5 Star Venetian Chophouse Restaurant. The service was outstanding and the food delicious. The next time I come to Orlando for business or pleasure, my stay will be at the Caribe Royale. My hat off and a huge salute to a wonderful stay!

Wow!! Steven Brown at the pool, awesome, what an asset to the hotel!! He made us feel so special!!

Hello, I don't normally write reviews, but because of the severity and nightmare during our first day/night stay at Caribe Royal Resort on August 24th I had to share my review. We were assigned a two bedroom Villa in Building VII. After placing our bags in the room, we went to have an amazing birthday dinner celebration at the Venetian Restaurant on sight for our Son-in-law birthday. We then went to our Villa and immediately we're being bit by fleas, and visibly saw many! After calling front desk and demanding to be moved, they moved us into a Villa in building VI. Unfortunately, we were told that Villas were being renovated. Sadly, the Night Manager Maria moved us to a room with Spiders, dead & alive crawling on the walls, etc. This was a horrible experience, Maria asked my husband if we could stay there one night...his response was, are you really asking me this!!! The technician came to kill spiders, and clear webs! We all slept maybe 3.5 hrs; 4 adults & 3 grandchildren were so nervous & disappointed. Well, awake after Midnight, we all tried to wish our granddaughter a Happy birthday on 8/25; her birthday started out as a nightmare. I went to the front desk at 8:30 am., and asked to speak to the manager. I was greeted by Mr. David Soler, Guest Experience Manager, who had already read all the notes. After sharing concerns, and several pictures of our flea bites, room appearance, etc, Mr. David Solar immediately, assured me that he would be moving us to Building III, with adjoining rooms, and also provided a special surprise for our granddaughter's birthday.🎈🎂 Our 1st night fee, along with two days of Resort fees were fully refunded to us. Thanks to David Solar's genuine care and concern for our families horrible experience on 8/24, we ended our birthday vacation at Caribe Royal Resort with happy memories, while visiting 3 Disney Parks. Also, out in the Pool Area, the team service was exceptional. I want to give a shout out to Steven, who tended to our needs by placing town covers on our chairs by the pool. This was our 2nd time visiting Caribe Resort, and we're pleased to share great conversations with Hotel pool staff. Thank you Steven for remembering us. Because of David Soler, Guest Experience Manager's care we look forward in visiting Caribe Royal Resort next year. Thank you for reading this detailed review.