Conrad Orlando

This place is as incredible of a guest experience as you can ask for. Entire facility is immaculate. The coolest pool you could ever think up at this place. The lagoon and entire Evermore facility are like something from a design the coolest hotel possible simulator. The striking buildings and beautiful gardens will make a horticulturist out of everyone as you stroll around the property. F&B is incredible, close attention paid to every single ingredient in every dish. Poolside grub is great. Poke nachos on the plantain chips and the grilled grouper sandwich are the best IMO. If you eat at Ceiba we recommend the lamb shank dish. Crudo was remarkable as well. That lamb shank is easily the best menu item up there. A lot of love goes into each and every one of those, sous vide to perfection.

Spent my birthday there during mother's day weekend. It's a my 2nd stay at Conrad, the first one is Conrad Tokyo. This one is a great choice for family trip with many options of fun activities to do with kids. As a Hilton Honor Diamond member, got upgraded to a room with partial lagoon view with balcony which is good enough for me. During checkout I encounter a super nice lady Amanda who kindly helped to resolve my payment request and provided me many insights about this resort. I highly recommend this resort!

The property is amazing. The staff were all extremely friendly. Everything is clean and new. There is plenty to do. My family just stayed here 2 nights and didn’t leave the resort. I had two issues that were not resolved - the phone was not working in the room so I had to walk to the front desk twice for assistance. The toilet started leaking water underneath onto the floor. I informed the staff of these issues on our second day and was told they would be fixed. By the time we checked out the next morning NEITHER had been fixed. I expect much better for a Conrad. If these had been fixed as I requested I would have no issue. But I will probably look elsewhere because of this next time in Orlando. Outside of this we really loved the rest of the experience.

Overall very disappointing for a Conrad. We are lifetime Diamonds and I was really looking forward to this stay. Maybe my expectations were too high. The room was just OK. Nothing special. The ottoman was ripped and the bench on the balcony was filthy. There was no tub in the room just a shower. The hotel is attached to many other resorts/timeshares? Having all these places connected around the lagoon takes away the allure of exclusivity that Conrad excels at. Glad we tried it, but would not stay here again. The room was also not ready until 5 pm.

Bad treatment in a few days I asked them to clean my room 686 in conrad July 5, when I returned at night there were no belongings that I had left I made the claim and they treated me with discrimination for speaking Spanish, they disrespected me and told me that it had been lost and I could not recover it. So if I stay at the hotel I will have to take all my things including backpacks every time I leave the room?