Conrad Orlando

Paid extra for lagoon view which we can technically see to the right of the unattractive buildings next door - misleading - then tried to sit at the lagoon but was turned away and told there was a waiting list - we will call you - an hour later they called - we chose not to sit around and waste the day - very disappointing so far- given the price should be infinitely better

Just returned from a 2-night stay...in short, phenomenal...phenomenal property (breathtakingly beautiful), phenomenal amenities, and phenomenal staff. The front desk provided a Diamond upgrade which really enhanced our visit. Kids were in heaven. Had one minor, and I mean minor issue (admittedly I may have gone slightly Karen mode) at the Papaya Club and to my amazement within 5 minutes I had a voicemail from Stephen the manager graciously apologizing. We later returned for a wonderful meal and enjoyed great service from Jay. This was indicative of every staff interaction (valet, front desk, housekeeping, etc...) everyone was top notch. Yes, it is pricey, but luxurious quality often is. The only negative is, every Hilton we stay at in the future will be measured against the Conrad Orlando....hard to beat. See you folks again real soon :)

We stayed at the Evermore and went to dinner at at the Papaya Club at Conrad. What was supposed to be date night ended up with us having dinner with our three young children. From the moment we walked up to Papaya Club and talked to the hostess Leah and the other sweet hostess about our plan B, they were absolutely wonderful and helped us find the best place for dinner with the kids. During dinner we were taken care of by Jay. We have dietary restrictions and other needs with the kiddos. He was so attentive and patient and made sure we had everything we needed! His counterpart Anthony was also a gem. My husband wanted a specific dessert and he went above and beyond to help us figure out how to get it. Once again, Leah, Jay and, Anthony made our experience excellent. Thank you!

I was there for a business meeting. The hotel is flawless. It brings a level of service that is rarely seen in the US. Overall, everything is new, staff is very very professional and well trained, polite and proactive, as you would expect in a top luxury hotel, but that you rarely see in the US. The rooms are large and they have nailed most of the small details. Bathrooms are modern, with very nice walk in showers, but no bathtub, at least in my case. There is no desk to work. The house cleaning is flawless, they go above an beyond. My only critic is the bed, It was ok, but not the best. Common areas are very clean, very well maintained Food was good everywhere in the property. So far my best hotel in Orlando

Nataly at front desk was phenomenal and super helpful, everyone at the property was courteous and it’s a new and gorgeous property