Conrad Orlando

I hate to give this place a 3 star review because the service and everyone there was amazing. The pool is stunning as is the convenience to the parks. My only reason for giving it 3 stars is to call attention to management that charging for pool lounge chairs after paying $700/night out such a bad taste in my mouth I don’t think I’ll be back. It is honestly such a low class move for a resort that could have been perfect. Let me clarify a bit, not all lounge chairs are paid, it’s just the nicer ones with cushions. I completely understand charging to reserve cabanas as that’s done at many resorts. However, when you show up after the parks at 4PM and you’re told that if you want one of the sun beds there’s an extra charge it’s very disappointing. I’d urge them to just upgrade all of their chairs and charge only for cabanas.

Paid 650 for a couples massage yesterday. Massage was at 3pm. Wasn’t offered to sit in the serenity room after. Was rushed to the bathroom to change. While in there, the lady came in and said they were closing . This was at 4:02 PM! I asked what time they normally close ant the desk and she said 7pm But they were doing some sort of work and closing early . This should have been disclosed at time of booking. Would have changed the time of the massage to fully enjoy the experience. Very disappointed and the rude and rushed treatment afterwards ruined the whole experience

The front desk agent Bree was very friendly and professional we had an awesome stay. All the accommodations nearby are absolutely terrific. I will come back again for sure!

WE have been trying to get make a reservation for a children's event and no one answers the phone or returns voice mails.

Had a rough experience checking in with my free night rewards but I will say Hilton Diamond desk really stepped in. Took 3 way calls with the hotel and 24hrs later it was resolved. Was a bit of a mess but got it worked out eventually when Finance here at the hotel stepped in. Luckily I extended another night and Bree took over. She made sure the check in was seamless on the new reservation. Gave me ample time to move over rooms and when I got in she had a special treat there for me. She didn’t even know the problems I had the night before and made me feel special. The handwritten note was very thoughtful. Honestly she made me give this property another chance. For how expensive it is I didn’t expect the issues with check in. Being a Hilton member and a Hilton employee I was understanding but frustrated with the system and delay of getting my room. Thank you Bree, you really made my stay. I appreciate your kindness and hospitality! Cheers!