Conrad Orlando

My room was robbed the first day we checked in. I had to get the Orange County police involved as well as the Hotel manager. Hotel security told me the room lock logs showed no unauthorized access. I have since learned that the logs can be bypassed using various techniques. Also, hotel personnel can have master keys allowing them entry at their discretion. We had the do not disturb button on the entire time we were there and it was ignored. The staff stole an expensive handbag and clothes purchased that were in shopping bags in my room. Later after getting the police and the Hotel manager involved my items were miraculously ‘found’ supposedly in the laundry room by the trash. The hotel has NO cameras in the hallways to protect hotel guest privacy. The hotel never admitted that they caught the person who did it. Plausible deniability given they ‘found’ my items. The management did follow-up with me and refunded my room but they ruined our Disney trip for two days. I cannot recommend this hotel given the fear of staying somewhere that staff can come in and out of the room with no access controls in place that are reliable. Very sad..we were excited to stay at the hotel and had to leave and find somewhere we felt safe.

Amazing for a relaxing stay! Had a small couples trip with the hubby…greeted by staff all the time who went out of the way to set up beach chairs for us. Resort is HUGE and has plenty to do. You don’t even need to leave for cocktails/food. Plenty of chairs, hammocks, and lay out spots. Conrad also has their own beach and chair area which is also super amazing. Only one disappointment is I am a Hilton Diamond and they weren’t able to upgrade my view/room at all and had a garden balcony view. Still very nice balcony room.

I wouldn’t stay here again or recommend it. While check-in was fine, the property doesn’t feel like a true 5-star hotel. The on-site activities are limited to the man-made beach, golf, and the pool. If your main goal is visiting Disney parks, the benefits of staying here doesn't justify the cost or the resort fees and you're better off at a disney partner hotel. The biggest issue was with restaurant billing and the hotel's transparency with customer issues. To be clear, I have no problem with service charges. However, the hotel automatically adds a 20% gratuity to takeout orders, and in our case, it was incorrectly applied to the entire bill where we did the self service buffet with one item from their regular menu that was takeout. We spent about 30 minutes speaking with front desk staff who gave conflicting explanations, gaslighted us and gave no resolution. No one could clearly explain why the charge was applied inconsistently or incorrectly as we did the buffet a day prior and no auto gratuity was added nor did they seem to want to help. Again, to be crystal clear the problem isn't gratuity or service charges but its the fact that they are unwilling to help when things are incorrectly applied to the bill, making it feel like a scam. To make matters more frustrating, I was told via chat that the issue had been fixed when we reported the issue the same day, but at checkout they gave conflicting stories and I found out it never was fixed. their explanation was that it couldn’t be reversed once the receipt was signed which turned out not to be true, since it was thankfully eventually corrected after we left. But, it shouldn't have taken 30 min of them lying and casting doubt on me to fix it. The food options on site arent great and a small latte is almost $11 but if you walk over to another building at evermore called the landing, the lattes are $6 and better quality. We had also asked for one dental kit three times throughout our stay and it was never given to us despite having do not disturb off for hours after we requested the items. Also, the pillows and mattress feel cheap and it was uncomfortable. Overall, the issue wasn’t the gratuity itself, but the lack of transparency, inconsistent application of charges, the constant lies we were told by the front desk, and difficulty getting a straightforward resolution. Towards the end, it truly felt like they were trying to scam and gaslight us instead of help us understand what was going on. If you want deceptive practices, overpriced food, and limited convenience then feel free to book here but its a hard pass for my next trip to Orlando.

I wanted to personally thank Amanda Tsai for going above and beyond in making our anniversary stay at the Conrad Orlando truly unforgettable. From the moment we arrived, Amanda’s professionalism, warmth, and attention to detail set the tone for an incredible experience. She didn’t just check us in. she made us feel genuinely welcomed and celebrated. It was clear she took pride in what she does, and it showed in every interaction. Amanda went out of her way to ensure every aspect of our stay was perfect, adding thoughtful touches that made our anniversary feel extra special. Her kindness, positive energy, and willingness to go the extra mile did not go unnoticed! It made a lasting impression on both of us. Employees like Amanda are the reason guests return. She is an absolute asset to the Conrad Orlando team, and we’re incredibly grateful for her exceptional hospitality. Thank you again, Amanda, for making our stay one we’ll never forget.

I was here for a business meeting, but got to enjoy the spa and the gym which were fantastic Everything about this property is absolutely amazing. The service is outstanding. The food is also excellent. There were 200 people at this meeting and you don’t usually expect good food when you are serving mass amount of people, but I was impressed. I had the opportunity to dine at a few of the restaurants as well and was never disappointed. Would definitely stay here again