Conrad Orlando

Just returned from 3 night stay to celebrate our daughter's 12th birthday. Three highs - 1) Gorgeous property - it's for sure a nice high-end hotel with VERY comfortable bedding in the rooms and plenty of space for our family of four. 2) Wonderful staff - everyone we encountered at Conrad was pleasant and upbeat when speaking with us. Most notable is the concierge Ralph who went out of us way to be sure my medicines arrived as needed. 3) Great dining options - the dining is unique and high-end for adults who seek something out of the ordinary. Three lows - 1) I nicely received text messaging from Front Deck prior to our arrival asking if there was ANYTHING they could do to make our stay better. Of course, I asked if they could make my wife/daughters feel welcomed when arriving on THURS PM as I wouldn't arrive until FRI AM and it's a 12 YO birthday celebration. The answers I received back essentially instructed me to buy products from their in-house store. Which is OK but not exactly what I was seeking. I'm disappointed a high-end resort property couldn't be more creative than "buy something from us". There are many opportunities in hospitality to go beyond without having to spend on either side. I'll give an example - while we visited the pool/lagoon at Evermore, the staff/lifeguards came out with frozen grapes (refreshing!), and then later with popsicles. 2) Our room - while lovely - had no fridge for leftovers. We asked for - and received - one (great staff!). But then learned there are no microwaves available anywhere on property for guests to use. Odd for such a high-end resort to not at least have some type of accommodation for this. They also lock up their ice-machines so I had to ask maid every time for help with a task as simple as getting ice. 3) This is clearly a hotel more than a resort. It just happens to sit on a VERY nice resort property called Evermore and THAT is where all the resort-like feel/amenities are available - especially if you are a family with kids. Conrad's pool, shops, restaurants, etc are all aimed squarely at higher-end business clients (convention was in session when we arrived) and adults rather than families. We ended up not using the pool at Conrad as it's not really situated for families. Remember the Evermore staff I mentioned in #1 above? There were fun family games multiple times throughout the day at the pool/lagoon that our daughters loved. So, we spent most of our days on the "south shore" of the lagoon rather than at Conrad facilities. Our family really enjoyed ourselves this past weekend but primarily because of Evermore property - not really due to Conrad Hotel. We likely wouldn't return with our children but instead as an adult couple seeking relaxation and fine dining - what I believe its primary target client is/should be. BTW - as other reviewers mentioned - food/coffee are $$ at Conrad but excellent quality in return. We opted to visit the coffee shop on south side of lagoon one of the mornings and enjoyed equally excellent java for a slight cost-savings.

We had such a great stay at the Conrad Orlando! From the moment we arrived, the staff made everything easy and welcoming. Kylie at the front desk was amazing — she made check-in quick, gave us helpful tips to get the most out of our stay, and even remembered us at checkout to see how everything went. That personal touch really stood out! Allen, our bellhop, was just as great. He walked us through all the room features, made sure we had everything we needed, and checked in again before we left. It’s rare to find that level of care and attention these days. The room was spacious, clean, and perfect for our family of four — plenty of room for the kids and a comfortable setup for everyone to relax after a long day. Overall, this hotel exceeded our expectations. Between the friendly staff, beautiful rooms, and great service, we’ll definitely be back on our next trip to Orlando!

Amanda, Nataly and Ella are the best! Amanda and Nataly helped me with a last minute room request. Ella was super friendly.

This was our first time staying at the Conrad Evermore. We’re usually die-hard Marriott loyalists, but the lagoon scene is what convinced me to give this property a try. First off — the staff is truly exceptional. The front desk and concierge go above and beyond. They reached out before our arrival, checked in throughout our stay, and genuinely seemed to care about every guest’s experience. The hotel itself is spotless and had a more peaceful, quiet vibe during our visit, which we appreciated. That said, while the property is beautiful, I just don’t think it’s worth the price. The food and beverage costs are extremely high — and we’re used to 5-star resort pricing. This Conrad takes the top spot for expensive. $8 for a small cup of coffee, $5 for a tiny juice box, and dinner prices that made us pause. I completely understand “vacation pricing,” but this felt excessive. The lagoon setup is gorgeous, though the water was quite cold. It’s large, so I get that heating it isn’t practical — just something to be aware of. The pool was also beautiful but also uncomfortably cold; hardly anyone was getting in. Even one of the attendants mentioned the heat may not have been on. But didn't seem like they wanted to check it out or help? Overall, if you don’t mind spending freely, it’s a great spot with outstanding service and stunning views. But for us, it just didn’t feel like a good value. Next time, we’ll be heading back to the JW Marriott Bonnet Creek — still a luxury experience, but one that feels more balanced. Again, nothing against the staff — they were fantastic.

This hotel is top-notch! Everybody treats you with such respect and so much kindness. The food and rooms are impeccable! The front drive guys start your time here at the Conrad amazingly! Adam, Rayan and Ryan are phenomenal here on the front drive!