Conrad Orlando

Beautiful resort style property. Everything aesthetically is wonderful BUT do not stay here if you plan on eating. I spent 5 nights and not once could I get into a restaurant for dinner. Was always told they were booked solid for the evening. At the Italian it was literally 75% empty. I hung out for a while to watch and it never got busy. Several other guests were upset as well. Going off property is not easy. I think it is a lack of staff not full bookings.

Place was absolutely AMAZING! Devin at the beach area was the highlight of our trip. Very attentive and gave great suggestions on food and drinks. I left my hat and sunscreen the day before without realizing and sure enough Devin had it waiting for me the next morning. Thanks for making our vacation memorable, Devin!

We just returned from an 8-day family stay at the Conrad Orlando at Evermore and came away extremely impressed with both the property and the people running it. The hotel itself is beautiful, modern, clean, and thoughtfully designed, but what makes the stay stand out is the consistency of service. From the moment we arrived, the valet team was fast, friendly, and welcoming, and that level of professionalism carried through every department we encountered. Housekeeping was particularly excellent. Over a long stay, service quality often slips at many resorts, but not here. Our room was thoroughly cleaned and reset each morning, towels refreshed, and everything carefully organized rather than just quickly tidied. We never had to call for anything, which says a lot. Dining was another major positive. We had breakfast every morning at Sophia’s and it became part of our daily routine - relaxed, efficient, and very family-friendly. Little Spoon was perfect for coffee and quick snacks before leaving for the parks, and our kids looked forward to stopping there every day (especially for the macarons). We also had a great dinner at Ceiba and consistently good experiences with in-room dining. The property amenities are clearly a major draw. Unfortunately, during our visit the weather was unusually cold, so we weren’t able to fully enjoy the lagoon and beach area. That said, the heated pool and hot tubs more than made up for it, and our kids used them daily and had a great time. We did not schedule any non-park days on this trip, but after seeing the resort we would absolutely do that next time. This is one of the rare Orlando properties that actually feels like a vacation resort rather than just a place to sleep near the parks. What impressed us most was operational quality. Every team from valet, restaurants, housekeeping, and in-room dining was attentive, organized, and professional. In a high-volume family destination like Orlando, that level of consistency is not easy to achieve. We would confidently recommend the Conrad Orlando to friends and family and fully expect to stay here again on our next visit.

TLDR: hotel makes a solid effort to meet a 5-star standard, but has a LONG way to go. Does not command the rates they're charging in the meantime. Would only stay with points or free night certificates. Hotel is brand new and very nice. The grounds are beautiful... lots of plants & trees, landscape lighting all around, seating areas throughout. Of course the lagoon is the star of the show, and it is great to look at. Considering it's basically a big pool, would be nice if there were lights in it so you could see it at night. Received a 1-category room upgrade which was much appreciated. I know upgrades are never guaranteed, so we take what we can get. That said, you know the great properties when they give "best available" upgrades. After research and speaking with team members, this property does not do that, so temper your expectations. Room was well appointed, spacious, and comfortable. Top tier amenities in the room. Careful with the minibar and associated charges... we didn't partake of anything, but had to have minibar charges removed from our bill. Ate at both Papaya and Sophia's... food was awful, but at least it was expensive! Everything was SO salty, and flavors were jarring... "grilled wings" were 100% fried and then given some quick grill marks before serving... eggs benedict uses the equivalent of bologna and the hollandaise was so sour from the lemon, it tasted like the sauce had turned. This is one of those resorts with a mandatory gratuity at the restaurants, which means service does not have to meet any kind of standard. Budget enough time, as you'll be waiting for a minute. Had to request turndown service multiple times before they showed up... which ended up being after 8pm as we were returning to our room... so we waited in the hallway while they completed the service. No ice makers anywhere so you have to call... and wait... a while... before they'll get to you. Really nice market/coffee shop in the lobby... except it closes at 8pm, so if you want/need anything after that, you're forced to order room service or go to a restaurant. The lowest tier hotels have access to snacks & sundries 24/7, so this felt really lame.

We spent January 17-21 at the lovely Conrad Orlando, what a wonderful experience. Although the weather was on the chilly side, this did not take away from our wonderful time. Customer service was outstanding, we were especially impressed with Ainsley, Kameron, and Nicole. Whether they were serving us delicious meals, setting up exercise classes, or tending to our spa needs, all was well done. We will hopefully return again. Thanks Conrad staff, you do right.