Conrad Orlando

Amazing experience! Beautiful rooms, the kindest staff, great food, extremely relaxing. Amazing atmosphere. Fitness center 10/10. Very clean! You will not regret stay here!

While on a business trip with my FSNA associates. We held our meetings at the Beachberry suite with a delicious spread of breakfast and lunch. From July 31-Aug 1st. Firstly, the valet staff were very accommodating and polite upon my arrival. Valet service took away the worry of finding parking. Thanks. When entering the lobby of the Conrad I was immediately greeted by the friendly concierge, Mr. Nelson. I took note that all staff acknowledged and greeted me throughout the property. My room was very comfortable and clean. I found it difficult to want to wake up from the comfy mattress. The room has modern decoration and sets the mood. While on business I did not have much time to enjoy the beachfront fire pit, swimming in the bay, or paddle boarding. I took my time exploring the area snapping some pics. I almost got a pic of the bunny. I wish I was able to stay one more day to relax and enjoy. Well, my birthday is coming up soon Aug 28. I would love to bring family back here for some much needed R&R. Thank you for all the amenities and outstanding customer service! Justin M.

I would say more like a 4.5 rating is 5. Here are the good and not so goods from our family trip of 5 nights/6 days Good: - property is unique and awesome - clean and new throughout - Plenty of food options for breakfast, lunch and dinner - never felt crowded in pool spaces - Cieba was an awesome restaurant for dinner with great views of Disney fireworks at night - close to major theme parks, easy Uber rides - room was quiet Not so goods: - there is a conference center attached and the hotel does not balance this well with the family vacationers. Often felt like we were getting in the way of the conference attendees which impacted our enjoyment - front desk was very hard to use as not staffed well for busy periods - outside of a few exceptional staff, the service level did not match the quality of the property. Big miss here by Conrad Would we stay here again, probably- but I do have concerns that this property could go downhill quickly if management does not tighten up how they balance conference vs family visitors and if they continue to provide 3 star service at a 5 star property. I will have to strongly consider how this has improved for Conrad before planning our next family trip.

Kylie at the front desk went above and beyond to make my birthday weekend special with a card and chocolates! We had an incredible experience coming here!

Exceptional stay in paradise! Everything at this hotel is luxurious snd serene. From the kindness of the staff to the small touches of comfort in each room, chef’s kiss. We ate at Sophia’s twice and ordered the same meal each time (it was exceptionally good). For our weeklong stay for Disney, this was the best restaurant we tried. Our last night, my daughter wasn’t feeling well and our server, Tom went out of his way to find her a warm cover while we quickly ate our meal. Ashley in guest services phone department was so considerate and kind one night when the bus was delayed getting to us. She eased my worries and knew just how to help us out. Mason at the desk saw us walk in soaked from the rain and starving. He quickly called the restaurant downstairs to ask them for a table for us so we could eat dinner. Every time we saw someone, they smiled and said hello. Christopher (towels) and Sara (server) at the main pool were fun and vibrant. The Conrad has done an amazing job at training their staff in hospitality.