Loews Royal Pacific Resort at Universal Orlando

Our stay at Royal Pacific was flawless from start to finish. The location is unbeatable, with easy access to the parks and the added bonus of Express Passes included — a huge benefit. The rooms were fantastic: spacious, clean, and very comfortable. Staff throughout the hotel were welcoming, professional, and always happy to help, which really made the experience even better. We had no issues at all during our stay, and everything exceeded expectations. I can easily give this hotel 5 out of 5 and would highly recommend it to anyone visiting Universal Orlando.

Recently had an extended stay here and this place was like a dream. The atmosphere, hotel design, pool, etc. make it feel like you’re transported to another place separate from the rest of Florida. How such a large hotel manages to be so close to the parks yet still feel so secluded is an accomplishment in and of itself. What put it over the top for my family and I thought was the customer service. Virtually every request we made of the hotel was promptly handled, staff members greet you as “sir” or “ma’am” and were very polite. In an era where it feels like customer service is dying this hotel was a breath of fresh air. My only real critique is that the lifeguards at the pool could be over the top scolding people about the rules — I understand there’s rules but at the same time people are there on vacation, please let them enjoy it. The only other thing I’d say is that the hot water for the shower was inconsistent. Sometimes it would work, sometimes not. Most often it was warm, at times room temperature but rarely reliably hot. All that said this was still a great experience and we’d recommend it to anyone and we would absolutely stay here again.

It hurts me so much to write this review and only give Lowes Pacitic Resort a single Strar. Have been a regular guest at this Resort since 2007, visiting 2 - 3 times a year travling in from Europe - staying 10 to 14 days at the time. All through the years we have been very, very pleased with the hotel but unfortunately this was not the case this time. Let me be clear, the people and the service are from our point of view still high and very professionel. The hotel might be on the more expensive side but you still get good value for your money. So what is then the issue then? When you pay a premium price so should get a premium product!, but being woken up every night at 2 am due to heavy noice from pressure washing the pool area is simply not ok! Did we take this up with the Front desk? Yes we did and once again they are very effective & professionel and we were offered the option to change our room. But this solution does not solve the fundamential problem - why start the pressure washing at 2 am to start with. and the noice effects the quests staying tower 1 and 3 pacing the pool. A view that many guests for good reason prefer as it is really nice for Royal Pacific Resort. This pressure washing was not something that was done during the night in the past and speaking to other guest/employees we know that we are not the only ones complaining about this. I urge Management at Lowes Pacific Resort to find a different solution. Surely there musy be a way to clean the pool area and walkways at a different time then from 2 to 3 am.

We are back from a recent stay at Loews Royal Pacific, the hotel itself is stunning, in beautiful grounds and the advantages of easy access to Universal and the Fast Pass make this a must do for Universal fans, also, most of the staff on site were fantastic, Housekeeping especially were lovely. We did have some issues however and these were not resolved satisfactorily. We were a party of 4 with adjoining rooms. My daughters room - had a foul smell, noticeable upon entry, when searching for the smell we initially thought it was the coffee machine, this had water left in the machine - it had been there several days as it smelt off, it would certainly have made you ill if it had been used for a drink. My partner said the drains smelt and this is in fact is where the smell was coming from. After this I went down to reception and made them aware, I was told someone would be up shortly. The coffee machine was brought up however, we want to get to the park, so I informed front desk and they said timeouts be looked at whilst we were out. Upon arrival back a few hours later, reception said the issue had been resolved and all was now good. It certainly wasn't, the smell was still there, but we took the view that it maybe better in the morning - it wasn't. A further trip to reception and again a promise it would be looked at. In the end the smell never did go away, nor we were allowed a room move when requested. So we stocked up on air freshener. At the end of the stay i did a feedback form and mentioned my experience, within minutes I had an email from Nicholas Brooks, I don't know his position as his email signature did not say this, but he apologised. I replied straightaway saying I was sat at the next hotel for the next 5 hours and I would gladly meet him and go up to the room with him and see if this was acceptable - he did not acknowledge or reply to my email, so therefore assume that Loews Royal Pacific really don't care if your room is not what it should be and has a rotten smell coming from the drains. Finally, the amount deducted from Card Bill seemed high, they had charged me - but not sent me a bill, when I requested a copy - over 24 hours after checking out. there were charges that I had not made, so had to get these refunded - obviously, it does seem underhand to charge you, but not send a bill Would I stay here again? No, although the grounds and the hotel are stunning, the hotel itself has no interest in the customer or making sure their product is what it should be.

Check in was a little slow and blunt ! We were asked if we wanted an animal room on the animal floor - we declined! Baggage guys were great, really friendly and helpful. We arrived at our room and it smelled awful - really damp and really unclean! We made decision not to stay at the hotel and left feeling really quite disappointed. It’s not what we would expect from a Lowes hotel at all, which is such a shame.