Loews Royal Pacific Resort at Universal Orlando

Had a great time there. So handy for walking to both volcano bay and universal. Hotel room worked for us too. Would definitely recommend it.

We arrived back from a fabulous holiday at Universal, staying at the Loews Royal Pacific Resort. I was with my sister and we absolutely loved it! Check in was easy. Even though we were early they were happy to check us in. We had a great view of the parks and the rooms were really comfortable. It was certainly a nice place to come and relax after a busy day at the parks. The proximity to the parks is also fabulous. We walked there most days which took less than 10 minutes and caught the water boat back. The express passes are certainly a game changer on the park. We previously visited in 2018 and did not have these- it completely changed the experience. We also loved Tuk tuk market, particularly their choice of hot food which was quick and easy. Using the room cards to pay on park and getting everything delivered to the hotel is also very helpful. We also made good use of the text service to book restaurants or check information with concierge or housekeeping. Vacation planning also enabled us to get express passes for Epic universe which I had not be able to get prior to our visit. Hopefully the express passes for this park will also be included the next time we visit as they make changes to park passes. The only very tiny suggestion would be to leave more coffee capsules in the room, as well as proper milk for the tea rather than creamer- I am aware that this is very specific request for tea drinkers from the uk! Thanks to all.

This has to be one of the most frustrating trips I have been on in terms of service. Now when we arrived our bellhop was wonderful. His information seemed to be the last correct information we received. When we checked in our agent, Adell, gave us one set of instructions and answers to our questions which we immediately found out were incorrect. Problem is, the staff we dealt with when following the incorrect instructions, even after pleasantly explaining it was our first time and we were just following what we were told to do and apologizing and offering to do what we needed we were still treated like we were…well, less than. There were two places. We were told we had a choice to take our luggage or have it taken for us. Apparently that isn’t true. Well I wouldn’t have the ticket in my hand if I hadn’t been told otherwise..I didn’t make it up! The next was the ticket agent. We were told they could definitely help us with a few things we needed help with. She could not and she seemed literally offended we would even ask. It just continued from there. We were given incorrect bus start times. It was a lot of incorrect information with less than motel 6 quality responses when confronted. The rooms themselves are fine. Normal size hotel rooms. I didn’t think they were small. We fit fine in them. We fit out blow up mattress between the beds and put it up and down every day. The bathroom set up was definitely not built with families in mind. The shower and facilities are in one space with no space to store your clothes or toiletry bag so it’s finally time to pick up that one that hangs from the ONE towel hook in the whole area. There is also onlya glass opaque door separating that area from the sink area and rest of the space. Yes, everyone can hear everything. There is a full length mirror. A tip we learned at the end of our stay for the bathroom situation is this. The gym has really nice men’s and women’s locker rooms with combination lockers. If we were to do it again we would stop by there and leave some stuff to take showers in a locker at the end of the day in there. No one is really in there and it is a really nice area with MUCH more privacy than the room or at least getting multiple showers and bathroom breaks in faster. The walk is very close and the passes are a great bonus of course.

The hotel itself is visually beautiful and the location to city walk is very good as it’s just a short walk away. However the service is terrible. We arrived and was given the incorrect information by concierge which impacted the time we spent at universal studios, we was told to complain to reception however the reception manger did not seem that bothered as she stated it wasn’t her department that messed up (although they did after this numerous times) After my husband expressed his disappointment she offered us a free breakfast which we took. A number of other errors happened after this and although the people at reception are nice enough, it seemed everyone was incompetent. The final straw was when they charged us $150+ on checkout for some prosecco that our travel agent had organised and already paid for. I didn’t realise until after we had left so it took a number of emails to sort whilst travelling to our next destination. Not a great experience however the bad service was worth it for the express passes. The breakfast had a decent choice and there was plenty of it. The pool was nice to relax in for the couple of nights we were there. I wouldn’t stay again though purely as the service was terrible and they messed up a number of things.

Our stay at Royal Pacific was flawless from start to finish. The location is unbeatable, with easy access to the parks and the added bonus of Express Passes included — a huge benefit. The rooms were fantastic: spacious, clean, and very comfortable. Staff throughout the hotel were welcoming, professional, and always happy to help, which really made the experience even better. We had no issues at all during our stay, and everything exceeded expectations. I can easily give this hotel 5 out of 5 and would highly recommend it to anyone visiting Universal Orlando.