Loews Royal Pacific Resort at Universal Orlando

Beyond the fact that this resort is heaven and everything you could ever ask for in a resort, Jennifer at the concierge desk is a literal birthday angel!!!! My baby turned 11 while we were visiting and she sent my baby (who is a huge Harry Potter fan) the most amazing Harry Potter gift basket!!!! It brought tears to my eyes seeing the smile on her face when she opened the door to see her basket being delivered!!! The resort is gorgeous and makes you feel like you're in paradise, add in Jennifer and the rest of the amazing staff and you have a vacation you'll never forget!!!!

My family of 4 stayed for only one night recently, but by doing this we were able to take advantage of early morning park hour AND unlimited express passes for BOTH check in AND check out days. The room rate for 2Q standard was a little over $500. I will be honest on the express passes...they aren't "express enough" meaning yes they cut lines in half but we still had some waiting. I would never pay the high amounts for those separately BUT when included with a Loews stay it makes the value tremendous. The icing on the cake is both mornings we walked to the I of A gate in 7 minutes and took the easy boat back both afternoons. The proximity is hard to beat. And as for the hotel itself, it is massive and a bit chaotic, however, the service was impeccable. Front desk was great. Luggage handling was great...the ability to drop and go the first morning and have it held after checkout is such an awesome perk. Room was comfortable and slept well. Would return here and probably nowhere else.

We stayed for 3 nights during our Florida stay. Checkin was straight forward. We were early so left our bags and headed to the park since we had our express pass. The boat to the parks is a nice treat, while you could walk, we saved our feet which were a little tired from prior days at Disney. The wait for boats was generally short and about 10 mins to the parks. We had two adjoining queen rooms (2 beds). Rooms were a good size, enough light (not to dark as other reviews). We were on the floor with reception. We had a bit of noise one evening when the hotel had a number of students from the grad events at universal, otherwise it was fine. Everything you would expect from this type of hotel: toiletries, coffee machine, have me a kettle on request, no slippers (they had a delivery issue) or robes. We didn’t eat in the hotel so I can’t comment. There is a Starbucks which is convenient if you like it. Overall I enjoyed the stay, good clean hotel to enjoy after long, tiring and fun days at the parks. I would recommend for early access, express passes and ease of transport to parks, so worth it.

We are just back from a Florida trip which included 5 nights at the Royal Pacific Resort. Like many others, one of our key motivations for selecting a ‘signature collection’ hotel was the included Express Unlimited Passes which really do make a difference. Putting that to one side, we found the hotel fantastic. Our one bedroom suite was spacious and comfortable, it was easy to reach as literally the first room from the lifts, we had a nice view to the front of the hotel including the Hulk ride and once you orientate yourself, it’s a very easy hotel to find your way around. The hotel is a short stroll to the parks and City Walk, or you can use the water taxis which are excellent. The lobby marketplace was great for breakfast, and the pool area is very nice with excellent service. Overall, a lovely place and we had a great stay.

Great Perks, but the Hotel Falls Far Short of Expectations We booked Loews Royal Pacific mainly for the location and on-site perks like early park admission and free Express Passes for Universal—those benefits were definitely useful and made navigating the parks much easier. However, the overall hotel experience was a major letdown, especially considering the high price point. Check-in was slow and frustrating. We were told our luggage would follow us to the room within 15 minutes, but after 2.5 hours we had to collect it ourselves. The room we were given was extremely tired and poorly maintained—scuffed walls, mould in the bathroom grout, and a general feeling of neglect. Not what you’d expect from a supposedly premium resort. We requested to change rooms, but the new one was just as bad. The entire hotel feels outdated and in serious need of refurbishment. Service was also underwhelming—a junior receptionist handled our concerns as best they could, but had to constantly seek approval from a manager who never made an appearance. Bottom line: if you’re booking for the park perks, they do deliver. But if you’re expecting comfort, cleanliness, or a true resort experience, you’ll likely be disappointed.