Loews Royal Pacific Resort at Universal Orlando

We have stayed here multiple times over the last 10 years and although it’s obviously still a nice hotel it doesn’t have the same magic feeling that it used to have. The highs are the lovely entrance, unlimited express passes, the location, the ease of the water taxi, the pool nighttime entertainment after the parks and these are the reasons we return year after year. However it’s the small details that have changed my opinion on it… the warm welcome with the Hawaiian leis we used to get has definitely dampened over the years. The rooms need soundproofing. We were awoken with multiple screaming children up and down the corridors from 7am, knocking and banging in the middle of the night… The beds are comfortable but could do with more than a blanket and comforter. Our blackout curtains wouldn’t properly close. An $8 tag on the water in the room. The toilet isn’t very private - sliding door no lock. It would also be useful to have the toilet separate from the shower so both could be used separately for a family. For a price tag of £818 for the night, a good nights sleep and a free water should be included :)

Great for the Express passes. Staff are very good. Room is extremely standard though. You are paying for the passes not the room.

Wish I could give zero stars! I’ve never been so happy to check out of a hotel. Staff is very junior with no seasoned professionals to guide them. Reception bounces you to vacation planning and when vacation planning can’t help they bounce you back to reception and then reception bounces you concierge for help linking tickets and hotel reservation on app. Our room was not ready when we checked in and we asked bell stand to hold bags -and bring to our room when ready. Hours later our bags were still in the lobby. When we went to bell stand they pointed to bags by concierge and told us we can grab them. Most hotels would bring your bags to your room- not at royal pacific. We booked a hospitality suite that must have had floors replaced. I guess they never thought of changing length of door which caused sound issues. All night long we heard people, elevator, and even bar music from lobby. For $2k a night I would expect a quiet room with no sound issues. When I asked to be moved to another room, I was told the hotel was sorry about the noise but safe travels. I escalated the issue and was told the hotel was at capacity and there was nothing they can do. Finally- anyone considering this hotel should be aware that express pass is only good in universal and islands of adventure. It is not good at Epic. If your are staying at this hotel for express pass access to all parks you are better off staying at a nicer hotel off property and paying for express pass separately.

This is the 2nd time we have stayed here with 4 years apart and loved it as much as the 1st time! Our room was a good size with plenty of storage, room service every day with fresh towels and a bed change after 3 nights! There is a fridge for light shopping - agreed it would be nice for a bottle of water in the room but we did a DoorDash so wasn’t an issue! The onsite shop/restaurant was good for coffee and breakfast items - cereal, pastries, bagels etc. The pool area could do with a revamp as slightly tired but plenty of towels - for laying on as well as drying on! The walk/boat to city walk and the parks is fab - I will certainly miss it!

This was my third time staying at Loews in the last couple years, as my kids are obsessed with universal. The rooms are gross imho. I thought maybe it was a fluke the first time, accepted some aspects the 2nd time, and now the 3rd time….yeah they are for sure dumpy. So why do it? The location is ideal and the main lobby and restaurant options are nice. The pool is also unfortunately in need of a clean up and new chairs/furniture. Overall, Loews pacific it’s typically a better deal than paying for fast pass . However, with Epic not being included we stayed ONE night at Loews to get the pass and moved over to Stella nova for Epic. I really hope Loews does a facelift. I hate to compare them to Disney but Disney deluxe entry levels rooms are not better than their moderate and value entry lev resort rooms. Instead, Disney prices based on amenities, proximity, etc and maintains clean and updated quality rooms throughout.