Loews Royal Pacific Resort at Universal Orlando

We would like to take a moment to recognize Kellie F. for the exceptional service she provided during our stay. Kellie was absolutely amazing in her role as a Guest Services Representative. From the moment we checked in until the time we checked out, she went above and beyond to assist us with every question, concern, and issue we had. Her professionalism, kindness, attention to detail, and genuine willingness to help made a tremendous difference in our experience. Our family, the McKinleys, has stayed at all of the Lowe’s properties, and we can honestly say that Kellie stands out far above all of the other employees we have encountered. She made us feel welcomed, valued, and truly cared for throughout our stay. We sincerely appreciate everything Kellie did to make our visit so enjoyable and memorable. She is an outstanding representative of Lowe’s Royal Pacific, and we hope her exceptional efforts are recognized and appreciated.

I absolutely loved our stay the Royal Pacific. The smell when you walk in the lobby, the leis you are gifted on check in, the instant feel of calm after a busy day in the parks. We actually stayed August 2025 but I've only just realised I forgot to write my review! The rooms are tastefully decorated. Nice bright lights in the bathroom area, with a sliding door for privacy to the shower and toilet. I found there were enough lifts the service the rooms so we never had to wait long. We got the boat to the parks a few times but enjoyed the short walk equally. The pool was great, clean and a good temperature as were the pool bar snacks and drinks. We got the giant nachos! My only recommendation is for there to be info for the buses to Epic at the bus stop as we were unsure on timings. In summary, a hotel I shall be returning to!

Dropped in on the way to USF & IOA parks to eat at Islands, but was closed after b'fast till dinner. So got to chat w/Jake P. Dir of Housekeeping, & tell him how we loved the hotel. Also asked if valets had tire pressure gage since my tire light was on. Very nice guy Quincy came out & found a real low pressure, fixed it & filled all 4. Then went to lovely lunch at Jake's Bar (no relation to Jake P, lol). Had delish hot honey fried chicken sandwich, wow, the best! Also had taste of haunted hideaway buffalo dip, yum! Dessert was churro bread pudding w/caramel sauce & ice cream, perfect! Front ofc supervisor Kawena was sooo nice to talk to also. Can't wait to go back! :D

Stayed 2 nights to take advantage of the fast passes. Be aware these are not for Epic. Hotel very busy but dealt with swiftly. Left luggage as room wasn’t ready. Can walk to universal. One night we ate in the hotel and was great value. Transport to Volcano Bay was hit & miss we misses early opening but driver contacted and changed his bus as we had waited over an hour.

Stayed August 2026 no real complaints with the hotel apart from lack of room cleaning reported twice, however Ducks in the pool 😳 around 9 of them , I noticed them pooing and watched the poo drop to the bottom of the water , I felt sick and none of us went in again. Disgusting beyond words, they are all round your feet when eating and up your sunbeds. Would not return again it was sickening - apparently a really big problem now at the hotel