Loews Sapphire Falls Resort at Universal Orlando

Love love love this resort. Our second stay at this beautiful hotel that pretty much has it all. From the moment we stepped into the lobby we instantly felt relaxed. The smell, it’s insane! All the staff, from the valet, check-in desk team, to the fabulous gang at the New Dutch & Co. are just so super friendly. Big shout out to Gloria who makes the meanest latte, taking time out of her busy day to welcome every family, asking about their day. Nothing was ever too much trouble. Jesus & Jose too. Just so nice. Rooms are bright and spotless. Attention to detail is spot on. Pool is huge, laid back vibes with movie nights and s’mores too. Perfect location with frequent water taxis and excellent shuttle service to the parks. Cannot recommend enough. We’ll be back!

Was torn between a 2 and 3 star review This hotel has the potential to be lovely and get a 5* review but it just doesn’t meet it due to one key issue… Noise We came here after an AMAZING stay at Royal Pacific for 2 nights then Sapphire falls for the remainder of our break We booked a “standard” room (Which still comes at a high price point) aka “road view” overlooks a busy road, that was the first challenge It in theory isn’t a busy/main road but cars/motorbikes/others driving up at all hours well into the early morning and felt like drag racing was occurring at times! The windows don’t offer much insulation so you can hear it all - kids kept waking up asking what the noise was Then nearby rooms getting room service at 1am and staff having to knock loudly saying “room service” was not ideal, equally waking us up Didn’t make for the relaxing “signature” grade experience we hoped for On a positive note the pool is lovely and staff are very friendly Food and drinks aren’t cheap but not surprising We would consider staying here again but only if the lagoon view rooms weren’t the significant increase in cost that was the case when we stayed, otherwise there’s better hotels for better value for money, it’s advertised as one of the signature hotels but doesn’t feel it at all

An atmospheric and relaxing hotel with spacious rooms and great location onsite for Universal Orlando - good value for money, clean rooms, minimum noise level and excellent customer service - captured the Festive Season yet maintained an air of tranquility - had a magical and enjoyable time with family and made wonderful memories - would throughly recommend

The smell is gorgeous upon arrival . The pools impressive and life guards do an excellent job with lots of training. The water taxi incredible and made the hotel . The buffet breakfast was ok , very expensive. There needs to be another restaurant more suitable for families like a diner or something.. The room are small and difficult to accommodate a family of 4. Bearable for a week. However it is a real vibe this hotel , soooo relaxing and chilled . I would gladly return should I visit Universal again. Was a shame we had a week of dreadful weather so couldn’t really make the most of outside .

We were so excited to stay at this resort! We booked a hospitality suite, which had a full kitchenette (full-size refrigerator, microwave, sink, cups, dishes, utensils - it was a great convenience!). The large refrigerator in the kitchen was super important to us. We own a protein pudding business, which is a product that requires refrigeration, and we were traveling with A LOT of products that could not stay in a cooler for 10+ days, so this room setup was perfect for us. There was also a large living room, dining room, bedroom, and 1.5 bathrooms - both were HUGE. The rooms were very clean and quiet. We were on the 7th floor, and we never heard a peep coming from the hallways or next-door neighbors - and the hotel was packed. The gym was one of the best we have ever seen at a hotel property. Spacious + clean, plenty of dumbbells, machines, cardio equipment, men's and women's locker rooms, each with its own sauna. Plenty of towels, and fresh fruit stocked in the gym daily, which was a nice touch. Pool was amazing - clean, well staffed, plenty of seating all around. Cabanas for rent (they were very pricey though). They had a hot tub, a slide for the kids, and even a fire pit, which they turned on nightly. You could purchase a S'mores kit from the hotel to make your own over the fire pit. We did not eat at either of the restaurants at the hotel; however, other guests we spoke to said they were great. We did visit the grab-n-go store on the property for coffees and some snacks. Very expensive, but they had a decent selection of quick food options and healthy snacks. What really made our 10-day trip great were the people at the hotel. I would like to mention Joel @ the Valet -- he was the first person to greet us. Helpful, friendly, lots of energy. Made sure our bags were taken care of and held properly since we arrived a few hours too early for check-in. He answered all of our questions and made us feel very welcome. Also would like to mention Izzie at the front desk, who helped us actually extend our stay a little longer. Actually, the entire front desk team was simply amazing. Concierge is such an important function at any hotel, and Ace was literally the best!!! He was on top of any request we made, and he made sure things were taken care of promptly. We were so impressed. Excellent communication. Made you feel valued as a guest. Overall, the hotel (and the staff) were great. We are actually trying to book another trip for October Halloween Horror Nights. We had been visiting Loews properties for over 25 years (we used to stay at the Portofino year after year), but this most recent trip has us hooked on Sapphire Falls. No trip to a theme park property is ever cheap. So, if you are spending your hard-earned money and taking time away from work to visit Orlando, I 10/10 recommend the Loews Sapphire Falls Resort.