Loews Sapphire Falls Resort at Universal Orlando

The hotel is nice if a little expensive. The water taxi is a great touch and travel to and from all universal parks is quick and easy. We’ve not been to Disney so I can’t judge that. If you are spending time at the hotel pool, the only way to get any value for money is to ensure you get the refillable mugs. Unfortunately, we arrived 5 days ago and no mugs have been available over this time. Due to this, we have had to choose between going over our budget on the expensive drinks around the pool or stick to water. This might sound like a minor inconvenience but we made sure to choose a hotel with a refillable drink option to save a bit of money on our pool days. It’s very poor planning for a hotel to run out of a non-perishable item like this that is a major selling point of the hotel and we are still being told that they do not know when more will be delivered.

This was a really nice hotel with clean facilities so many really nice amenities and great staff. We stayed in a standard room pool view and the room was very clean. The only negative I can say is the bathroom space was very tight the way that it was set up and it didn’t allow for a lot of privacy. It made it a little challenging, getting all four of our family members ready in the morning. Otherwise, the mattresses were comfy, plenty of storage, and even room service was great! We visited the coffee shop every AM for drinks and PM for snacks. We spent a day at the pool and ate at the pool restaurant, which we enjoyed! There was an arcade and gym on site as well. For Universal visitors: We liked the universal store in the lobby as if you want to get any of the bands are super Nintendo world or the wands for the Harry Potter parks and have them set up before you go, you can grab them there. We also really liked that we had the boat access over to city walk and shortened the walk into the park by about half and we would go through security at the hotel instead of in CityWalk. The bus to epic was also great although that 4 miles is about a 20 minute ride. You also get early entry staying at this hotel! This was our first time to the area and we plan to return. I am on the fence if I would stay here again vs rolling the dice on another property, because it was a great stay overall. The convenience of the water taxi was the biggest plus in our decision to book over the other Universal hotels. If getting express passes is important, the sister property was also amazing looking and offers that perk and also a water taxi.

We’re currently staying at this hotel for a week and unfortunately housekeeping has been a major issue. For the third day in a row, our room has not been cleaned. Yesterday we had to call staff (again!) and were told someone would come to clean the room at 11:00 AM. When we returned in the evening, the room still had not been serviced. At this point we’ve gone multiple days without basic housekeeping, despite being told it would be handled. In addition when we got to the room on the first day, there was long strands of hair everywhere in the bathroom...

We've been staying at Loews Sapphire Falls for so many years I've lost count. It's the perfect mix for us as we have everything we need to enjoy our trip (ferry or walking access to parks, CityWalk, walking paths, good restaurants, great pool). Sometimes we do the parks, most often we don't. The hotel itself is nice, the rooms are good, the pool is fabulous, service from beginning to end is top notch, and the location can't be beat. We look forward to our routine each trip. Wake up, get coffee, walk the path to City Walk (sometimes to Hard Rock or Portofino) sit and enjoy the morning for an hour or so, walk back to Sapphire Falls, change and to the pool 😊. Every trip we meet the most amazing staff and catch up with some that are friends. Nico at the pool is our "adopted nephew" lol. We love seeing him when we're there. Attentive to all guests and always hustling to make sure everyone in his section is well taken care of. This trip we met master mixologist Jason at Strong Water Tavern bar. His energy and enthusiasm are contagious in the best way. He even shakes with style 😂. He made me a 'Jason special'. I'm calling it the Bird of Paradise. It was so refreshing and perfectly mixed. A great drink to end the night. We ordered room service and each time Axel brought it up for us. Again such an infectious personality! It was always a pleasure to see and chat with him. Though we didn't need anything extra he was willing to do or request ANYTHING that would make our stay more enjoyable. We also rented from the Avis in the lobby to head over to Busch Gardens this trip. The entire process from booking to pickup to dropoff was entirely smooth. I really hate I didn't get the agent's name. He was great. Very detailed and made sure we had everything we needed for the road. I just remember he said he really liked the mid-size Honda truck we rented. I didn't get his name because I was busy chatting with the wonderful Cassie at Concierge. We were talking about my husband and I's custom shirts for our Coaster World Tour and what country and coaster would be next on the list. When we returned after a very long and tiring day at Busch Gardens we found a surprise basket of goodies from her with a personalized note. It really touched us and made our trip even more special. Thank you Cassie 🥰! Interactions like these are why we will continue to choose Lowe's Sapphire Falls for our Orlando trips. Thank you for being consistently awesome!

I recently worked a business conference at the beautiful Loews Sapphire Resort in Orlando and have high praise for the level of service extended by everyone. In particular, I want to mention our Customer Service Manager, Michael Craig, who was exemplary in delivering above expectations to ensure our attendees were well taken care of and the meeting ran smoothly. I must also mention the set-up team of Reynold Jollaecur, William Cabrera, Matthew Kenney and Josue Acosta. These staff were always eager to help, move items whenever asked and always with a smile. These individuals are examples of what winners look like!