Loews Sapphire Falls Resort at Universal Orlando

We came here with my family and friends to have dinner at Strong Water Tavern. The hotel is beautiful, tons of natural light coming in which we loved, created a very relaxing environment. The food at the restaurant was amazing (except one of the desserts we had). I ordered a goat stew (sorry, forgot the name) with coconut rice, my wife ordered the ceviche. We ordered a Tres Leches (humongous size!!!) and a churro cake. The churro dessert was BURNT. When I tried to cut it a huge chunk just went flying to the table next to us. We returned it. The tres leches was phenomenal. Christopher, our server, is absolute TOP! What a gentleman. I went all by his recommendation (he didn’t recommend the churro) and I enjoyed everything. What we found a bit yuck was the couches. They are in HUGE need of attention. Do managers walk their areas? Don’t they notice these? It’s crazy! The restrooms in the lobby were filthy too. Housekeeping needs to be more present in their areas for sure, especially the head of the departments. These are simple fix that make a biiiig difference.

We have recently returned from a 16 night trip and this was our first time as a family staying onsite at a universal hotel and Lowes Safire falls did not disappoint. Check in was friendly and very smooth considering we arrived late. The room we had was a standard room which was extremely clean and comfortable with everything you need. Around the pool was beautiful and the staff were very friendly . The pool was very safe and was open till 11pm which my kids loved. We ate at strong water tavern a few times and the food was lovely. My eldest child has an eating disorder and staff bent over backwards to provide him with something he will eat. Fresh coffee was priced well and they had a big variety of food available throughout the day and till evening. The closeness to the park was amazing we loved the water taxis and they were all very friendly. We also walked a few times which took under 10 mins. Thank you Lowes Safire falls .

We have just returned from a 16 night stay at Saffire Falls, such a lovely hotel with pleasant and attentive staff. An ideal location to access the Universal Parks and particularly liked being able to use the boats - so nice and relaxing. We also loved the pool - nice and big and very well lifeguarded. An all around great holiday.

We recently stayed at Universal’s Sapphire Falls Resort and, unfortunately, our experience was marred by a serious miscommunication and mishandling regarding a room change that resulted in an unauthorized charge of $3,209 to my credit card. We had inquired about upgrading to a suite and were told to check back on Monday due to unavailability. When we returned, we were offered two connecting standard rooms (so our kids could be in one and we in the other). We were told very clearly that this was a complimentary upgrade and that we would even receive $30 per day in credit for the remainder of our stay. We questioned this multiple times because it seemed too good to be true, but were repeatedly reassured there would be no cost. Later that day, we received a credit card alert showing a charge of $3,209. When we returned to the front desk, staff initially insisted we had signed an upsell agreement — something we absolutely had not done. After a long wait, they eventually produced a form that had only been signed by hotel staff, not by us, and refused at first to even let us see or keep it. Only after escalating further were we allowed to take a photo — which clearly showed no guest signature authorizing the charge. The entire situation caused significant stress for myself and my wife, who suffers from severe anxiety, and completely derailed what should have been a relaxing family holiday. Although the hotel eventually agreed to cancel the charge and revert the room setup, they could not provide any confirmation or receipt, instead telling us to come back in three days. This level of miscommunication, lack of transparency, and delay in resolving a very serious billing error is not what we expect from a Universal resort. We trusted the staff’s word and feel that trust was completely broken. We’re still left shaken by the experience and frustrated by the time and energy it took to get the situation partially resolved. I hope that management takes this review seriously and implements better training and internal controls to ensure no other family has to go through this. Additionally the room we moved back into after this ordeal has rattling pipes in the shower, is a far walk from the elevators, noting that the further away from the elevator you get the less effort they put in the decor and carpets etc and the phone doesn’t work so we can’t even complain to boot …. On purpose perhaps?

After a disappointing start to our trip at another Universal hotel, we moved to Loews Sapphire Falls Resort—and what a difference! From the moment we walked in, we felt the shift. The resort is beautiful, clean, and spacious, with rates that are actually reasonable, especially when compared to the overpriced and underwhelming Helios Grand. The rooms are roomy and spotless, which made a huge difference for our family, especially with a child on the spectrum who needs space and calm. The resort is full of fun kid-friendly activities—our kids loved the pool with a waterslide, the hot tub, the splash pad, and even the sandy beach area for play and relaxation. It’s a dream spot for families. The staff at Sapphire Falls were exceptional, so kind, attentive, and quick to respond to any request. Every person we interacted with went above and beyond to make our stay enjoyable and stress-free. And the food? Delicious and consistent, unlike what we experienced at the previous hotel. We are truly so much happier here and finally able to enjoy our vacation. If you’re visiting Universal Orlando, skip the hype and head straight to Loews Sapphire Falls. It’s worth every penny and every smile.