Loews Sapphire Falls Resort at Universal Orlando

What a beautiful hotel with an incredible staff. The pool area is gorgeous, well landscaped and spacious. Plenty of chairs available. Splash pad as well as pool with a water slide. The rooms are outstanding. Very clean and comfortable beds. We had a two room kids suite. The convenience of having a boat launch to Universal is a tremendous benefit. You can also walk or take a bus.

Really noisy rooms - people returned at various times in the night and there was seemingly no sound proofing. I could hear the person in the next room use the bathroom in the morning. Sleep quality was poor. I thought the priority looked good and the conference facilities were decent. Food was excellent for mass catered food. It really rubbed me the wrong way when I handed my luggage claim ticket and tip over at the luggage desk and the guy handed back my ticket refusing the luggage delivery request, telling me I had to check in again before I could get my bag delivered to my room when the room was finally ready after I did a pre-check in that morning but he kept the tip money - so gross. Of course he wasn’t the one to eventually deliver the bag. For both of the aforementioned negative reasons I would hate to return. Housekeeping did a great job.

Please read the reviews regarding the deposit taken at the beginning of your stay!! We checked out 1st June and i still have not received my $400 back. Customer service just dont respond. I was worried about spoke to the Reception before check who LIED and said it would be returned after 2 days. Some kind of scam seems to be going on here. You should not have to beg for your money back.

We are currently staying at this hotel and loving it. The communal areas and the bedrooms are beautifully decorated. I’m not sure when the bedrooms were renovated but everything appears new and excellent quality. We upgraded to a lagoon view which is stunning and we can watch the universal fireworks from our room at night. The water taxi to city walk is such a nice touch but equally the walk is only 10/15 minutes. The pool is lovely and has a slide, cabanas and activities for the kids. Possibly the only negative is the sun loungers are not the most comfortable. The reception staff are friendly and helpful as you would expect. We haven’t eaten in the hotel because it’s so close to the bars and restaurants at city walk there hasn’t been any need to. We will definitely be back next year.

I was a little worried after booking due to reading a few negative reviews, but I needn’t have been. We had a lovely stay! Check-in was relatively slow, but not a major issue. Hotel and room were nice, and the room was clean. Beds comfortable and handy to have the small fridge in the room. Travel cot and baby toiletries were appreciated. Pool area great, with towels and water provided. Kids loved the games and movies in the pool. Also convenient having the shop which sold salads/sandwiches/smoothies etc , although some of the staff could’ve at least managed a smile, not always very friendly. Loved being able to walk or get the water taxi to the parks, and we made use of the early admission. Had a fantastic stay and didn’t want to come home. Would love to return!