Loews Sapphire Falls Resort at Universal Orlando

This last visit was one of the many times we've stayed here when we come down to the Universal Parks. The stays are always great. The best of all are the people who work here. They are always professional and caring. If in the unlikely times there may bean issue they correct it quickly. They have treated us more like family than just customers. We come down from South Carolina so I make a lot of calls in arrangement and they are just as great when dealing with me. I couldn't ask for better customer support. We can't wait for our next visit, it's like coming home. I making this as the last time I spoke to them the call dropped before I could complete the survey, however this is a better way than I could of completed with that. Thank you all for your excellent hotel and staff.

Travel advisor, Alex Deluca, from travelmation was outstanding!! She planned a Disney trip for my son and I that was so amazing that we’ll have memories to last a lifetime. My son has severe intellectual disabilities and is 23 years of age and had never been on a vacation his entire life. It had also been 25 years since my last vacation and so many things have changed that I wouldn’t have known where to begin. Alex planned the flight, the hotel, Disney parks, uber information, meals, swimming, with dolphins, rides, events, shopping ideas, shows and many more activities and suggestions for things to do while in Orlando. She responded to texts, emails, and phone calls in a timely manner and always made herself available. She was professional, emphatic, kind and extremely helpful. I highly recommend Alex for anyone looking for assistance in planning a vacation and if I ever have the opportunity to go on another trip, she will definitely be the one I call for help. Thank you Alex!! Denise Pearl Bear, Delaware

What a beautiful hotel with an incredible staff. The pool area is gorgeous, well landscaped and spacious. Plenty of chairs available. Splash pad as well as pool with a water slide. The rooms are outstanding. Very clean and comfortable beds. We had a two room kids suite. The convenience of having a boat launch to Universal is a tremendous benefit. You can also walk or take a bus.

Really noisy rooms - people returned at various times in the night and there was seemingly no sound proofing. I could hear the person in the next room use the bathroom in the morning. Sleep quality was poor. I thought the priority looked good and the conference facilities were decent. Food was excellent for mass catered food. It really rubbed me the wrong way when I handed my luggage claim ticket and tip over at the luggage desk and the guy handed back my ticket refusing the luggage delivery request, telling me I had to check in again before I could get my bag delivered to my room when the room was finally ready after I did a pre-check in that morning but he kept the tip money - so gross. Of course he wasn’t the one to eventually deliver the bag. For both of the aforementioned negative reasons I would hate to return. Housekeeping did a great job.

Please read the reviews regarding the deposit taken at the beginning of your stay!! We checked out 1st June and i still have not received my $400 back. Customer service just dont respond. I was worried about spoke to the Reception before check who LIED and said it would be returned after 2 days. Some kind of scam seems to be going on here. You should not have to beg for your money back.