Loews Sapphire Falls Resort at Universal Orlando

The management and entire team went above and beyond to help and accommodate during my son's illness. They were first on the scene and continued afterwards to check in on us. We are incredibly grateful and highly recommend their outstanding hospitality.

We love this resort, it’s beautiful. The staff is wonderful, from check in to check out. A lovely lady named Star checked us in. She was so sweet and accommodating. Also a young lady from Star Services , Erlinda was very attentive and polite. Everyone was so friendly, we will definitely come back. It was like home away from home.

A really lovely hotel The lobby is impressive, nice restaurants shops , food options and quick check in Rooms were clean stocked with shampoo conditioner shower gel , a fridge , nice shower . Pool area is spacious , no putting towels down funny business, towels on tap , good bar, free sun screen if needed , a slide for the kids and super diligent lifeguards Restaurants - expensive but expected Location - 10 mins walk from city walk or free water taxi Parking - easy This would be a 5 star in Europe all day long

I thought it was going to be a good experience overall, sure it had its little trash in the halls here & there & the occasional carpet tear in the halls, but it was a PRIME location with water taxi to the park which was nice. On the day of checkout WHICH WAS 11:00 I had staff enter room with 1 knock & enter @ 8:30. Then an entry with no knock at 9:30, the 10 minutes later a knock on the door. So me & wife said I guess they want us gone. Went to service desk & lady expressed her disappointment & continued to get her manager. After 15 minutes of waiting she comes back with a free breakfast coupon. Manager didn’t even care enough to come out. Needless to say, I told them to keep their breakfast & that I would not be returning.

This was our second visit to Sapphire Falls and it was even better than our first visit. The hotel is amazing to look at. The staff are excellent! From Leo who checked us in on our first day who was friendly, knowledgeable and completely engaged and made the process so swift and easy. To the amazing bar staff at the Strong Water Tavern, who made our few visits there so memorable, with great food, drinks and conversation. The room was on the 8th floor and gave us an awesome view of the pool. It was clean and tidy and there was only one day that house keeping missed turning the room, which the front desk rectified straight away. Our room was situated next to house keeping and could be a little noisy in the morning as they prepared to turn the rooms, but otherwise it was clean and very comfortable. The pool was amazing! Plenty of places to chill and catch some sun with great attentive servers and bar staff. The other amenities are also excellent. The Universal Store where they were kind enough to change all our some change in to notes, to the New Dutch Trading Co. The Amatista Cookhouse is one of the best places for breakfast. The omelette are the best. Also we had an evening meal there it was great and made even better by the servers. My only gripe, as on our last visit was the water taxi’s. We found once again that on busy night such as Halloween Horror Nights, that the boat were packed with guest from other hotels. I do think that there should be a priority loading for Sapphire Fall guest. But that is the only slight negative from what was an amazing experience. Can’t wait for our next visit.