Loews Sapphire Falls Resort at Universal Orlando

We have gone to this resort year after year since 2020 and have seen it go down hill fast. The room was weak to say it best, we only had one small trashcan in the bathroom. The floor was ripped. The lights flickered near the bed to where we couldnt have it on at night. Besides that the food and drink prices are outrageous and its cheaper to eat at city walk. The pool had to be cleared out a few times because of chemical imbalance or another way to say too many people peeing in the pool. Very disappointed and not coming back again.

We were touring Florida colleges and called UO home for a week. At the end of our week I decided to split-stay and spend a few nights decompressing at Sapphire falls. It's always a hit with my family. This time it was soul feeding. The vibes, the smell, the colors, the location, but most of all, the people. Can't wait to get back again. We found everyone to be above and beyond generous and kind with their smiles, their words and their moments. I must give a special shout out to Alejandro.

First time staying at this hotel and it’s overall a great experience. Recommend staying in block 3 as you can go directly to the water taxi from here. We got upgraded to a lagoon view which was lovely. The gym is great and well equipped, pool is big with plenty of sunbeds and the food and service round the pool is very good. The cleaning team are exceptional - they really were lovely and just put all the details into servicing the room so a big shout out to them. A few areas for improvement would be; Check in - we queued for over half an hour to just get to a desk as there was only one person on with a long line of people waiting. The rules round the pool are extreme! The lifeguards spent all day whistling at really small and confusing things eg a 10yr old boy playing swords with a float which was a safety hazard to the water by it hitting the water apparently 🤣 I did question it with the supervisor who honestly just said it’s the rules and we are just doing our job - my advice would be to ensure safety but relax a little and let kids have some fun (and adults)

Ok I dont submit many reviews only when they are justified. I have just returned from a two week holiday staying at the fantastic Sapphire Falls. This is my sixth time to Orlando and this hotel is by far the best. Firstly I would like to call out Leo on check in he was so polite, helpful and catered for all my needs, a real asset to the hotel. I hope this review is passed on to him. Secondly the hotel was spotlessly clean and the staff at all levels were superb. Fantastic location and water taxis were great. If you are looking for the best place to stay near Universal Orlando you really need to book here you will not be disappointed. Many thanks to all the staff who made my families holiday the best ever!!!

This hotel is fantastic! We had a lagoon view room 4312 looking directly at Islands of Adventure with the Hulk coaster. The water taxi is a good option for transport to and from the park or there is the garden path walkway about a 10 min walk to park. The hotel pool is a decent size, lots of activities and a good bar. The hotel bar is called strong water tavern and is very relaxed, serves good tapas style food. We bought a smores kit from the hotel shop and headed straight to the outside seating fire pit. I would recommend this Universal on site to anyone and please don’t pay any attention to the negative reviews. My only negative comment is the hotel does not offer express passes as part of the stay and i really think Universal should reconsider their position on this given the price point of Sapphire Falls. Hope to be back soon!!!!