The Ritz-Carlton Orlando, Grande Lakes

Lovey but they had an issue with theft. Had a package delivered as it was colder than we expected the weather to be, but it went “missing” and even after three days couldn’t be found. They really didn’t care they’d lost our things.

Best night of our trip. We stayed in seven different Marriott properties during this trip to Florida. This was by far our best night. FINALLY, a decent bed! Of course, great service and rooms at a certain level are expected from a Ritz. This is our second stay in this hotel (the other some time ago). This stay dwarfs most Marriott stays. The rooms was comfortable (we were offered an upgrade on a higher floor, but we actually prefer lower floors; which makes getting a better room difficult, of course). The staff could not have been better, from valets to front desk. Marriott, Denise at the front desk is someone you should go to lengths to keep on staff. She is wonderful. The location is good, of course (about 15 minutes to the airport), and the amenities are superb. Right now they are in the midst of the Hanukkah/Christmas season. Ice skating in Orlando...outdoors. Nice touch. The "Christmas Market" is closed during the week; sorry we missed that. The decorations are attractive and classy, as would be expected. I bring my own instant espresso as I don't like Nespresso, and that's all that is available in the rooms. We were given a card for coffee downstairs with a breakfast treat, but we didn't use it. We walked the grounds to unwind, sat by a fire pit. Would be difficult not to love this place. Quiet, comfortable, friendly, well-run. Kinda miss the feather beds, though. We will return...with less time between stays than before. BTW, for those who know, this was the ONLY hotel who offered us a "suite night" award upgrade. The ONLY one in the last year.

Galina was not only an amazingly talented massage therapist, she went above and beyond to make our group of 14 have the most special experience as we celebrated our friend’s milestone birthday. When she found out what a large group we were, she was concerned with how we would sit around to pool and still be able to hang out. She made arrangements to have us sit together in a way that we could comfortably reminisce and make new memories. Thank you for your kindness. This is exactly the reason we would come back for more celebrations at the Ritz Spa. And I will become a regular Galina client.

Not a 5 star hotel. My experience with the Ritz wasn't as you would expect especially with house keeping and the maintenance of the room, which felt more like 2 star. Had to ask the cleaning of the room and only cleaned the room once over the 3 nights. As for the rest of the hotel facilities they were very satisfying.

My husband and I treated ourselves to a 4-night stay here to celebrate our 35th wedding anniversary, and we enjoyed every moment! The hotel is certainly beautiful, the rooms are large and very well appointed, the entire property is gorgeous. But it's the people who work here that make the biggest impact. Whether bellhop, front desk staff, pool attendants, bartenders, restaurant staff... literally every Ritz Carlton employee we met embodied the word hospitality. Special shoutout to Marlin serving at Highball & Harvest, and Jennifer hostessing there and at Knife & Spoon, who went out of their way to help make our anniversary trip extra special. It's the little extras that made a big difference, like suggesting a reservation at the perfect table by the window for breakfast, and then welcoming us by name the next two mornings. That's just one example of many memorable moments that helped to make us feel welcome. Thank you all for a wonderful stay, we certainly look forward to a return visit!