The Ritz-Carlton Orlando, Grande Lakes

I’ve have stayed at this Ritz multiple times over the last several years when traveling to Orlando. It is a great location and always an excellent experience. From the valet and front desk staff to housekeeping… everyone does a fantastic job to give you that Ritz Carlton experience. This visit in particular, Javier at the desk was a true Ritz gentleman! He was genuinely polite and over the top accommodating! Our room was beyond phenomenal, of course with an amazing view. In Ritz fashion, sparkling clean marble in the bathrooms, fully stocked with everything you need without having to ask. Room service is quick- food is as tasty as in the restaurants, arrives hot with all the accoutrements. Unfortunately, didn’t have the time this visit to get to enjoy the property however from past experiences at the spa, pool, and restaurants, it is all an A++ and I highly recommend it all! You will want to make certain that you have at least a day to peruse the resort. It is not just a place to stay, it is an experience in itself! Already looking forward to my next visit…

I'll keep it short - I loved my 4 days here! I have been coming almost every other month lately, and will be back at Columubus Day weekend time. This time I was here in early August. Everything was just perfect. This is, by far, the best Ritz that I frequent. Just keep the pool warm and all is well with the world. You have a sensational staff, and all deserve special recognition. Aside from the subperb beauty and cleanliness of the hotel, the staff is everthing. My last two stays, I have enjoyed the club lounge after a break from it for a while. It's worth it for sure. The cookies alone.......senesational. Thank you Ritz staff for everthing.

We had a wonderful stay over the long weekend. Every member of the team was friendly, courteous, and well-trained. The first person who helped us was Madison. He works the front desk. He did not just sign us in. He walked us to our room and then to the Club Lounge. He shared suggestions along the way. Special shout outs to Rachel, Moses, and Matthew. All succeeded in making this a memorable vacation. The property is very well maintained and the grounds are sublime. It was a pleasure to take long walks here. To cap it off, we watched the fireworks on Sunday evening. We could see EPCOT and Sea World's shows in the background. Such fun,

We have stayed recently in the grounds of the grande lakes and during our stay we frequently accessed the Ritz-Carlton. It’s such a beautiful property surrounded by tranquil lakes full of wildlife as we amble along our morning walk towards the hotel. At the entrance of the hotel two young lads open the doors for you as you enter the lobby and I could say: “I am home!” Lobby Ambassador Lisa Eastwood greeted us with a welcome smile who we have spoken with a couple of times. She has a wealth of knowledge and experience under her belt. Her recommendations are spot on! The friendly team at Grand Lakes Sports headed by Tabitha followed by Andrew, Richard, Jaimee, Olivia and Yassine looked after us very well. The family enjoyed cycling around the paths and also on one occasion we did the bike trail. The grounds people were also polite and gave us a wave and a smile, all the more made our experience very pleasant. Dogs of every size are welcome around the grande lakes and oh they are so cute and well behaved. During wine o’clock we go to nowhere else than the Lobby Lounge, casual but elegant ambience. On Saturdays while enjoying our drinks, the massive windows open up. We have been entertained by fire dancers from the lobby lounge and also the stunning fireworks display! The ladies at the lobby lounge impeccably looked after us very well. Namely Lorena, Yanely and Asrid. We had the pleasure of meeting Manny as well. Special mention to Lorena, on our last night she has organized a pisco sour drink especially for me! This is not in the menu and it was served as a surprise by Yanely. Thank you ever so much! Made me feel so special and overwhelmed! My family and I will be back again. I’ll raise a glass to you all to say: “Thank you!” Cheers!!!

There are many positive aspects of this property. The staff are great. The rooms are large and clean. The special events are amazing, especially the fire works. They make you feel special. But the smalls things are detractors. The bar is overpriced even for a Hotel. One order of scotch is 1/2 the bottle price. None of the 8 cue sticks hacks have tips. The shuffle board table has broken pucks. Rooms for many guests were not ready by the 4pm check-in. They can do better for a “Ritz”.