The Ritz-Carlton Orlando, Grande Lakes

There are many positive aspects of this property. The staff are great. The rooms are large and clean. The special events are amazing, especially the fire works. They make you feel special. But the smalls things are detractors. The bar is overpriced even for a Hotel. One order of scotch is 1/2 the bottle price. None of the 8 cue sticks hacks have tips. The shuffle board table has broken pucks. Rooms for many guests were not ready by the 4pm check-in. They can do better for a “Ritz”.

Ritz Carlton shares a property with JW Marriott, and there’s a spa in the middle. There are various restaurants on-site, each with its own pool bar. Our room was on the 9th floor. The rooms are beautiful and well-maintained, as they should be. The bed was incredibly comfortable, and the AC was cold. The hotel spaces are luxurious and fancy, but there are a lot of noisy kids and teens around. The pool is large and quiet, except for the aforementioned kids. There should be an adults-only section. The pool staff comes around in the morning and offers fruit like apples, bananas, and oranges. They come around in the afternoon and offer wet wipes before lunch. Everyone I spoke to was super friendly and energetic. The Ritz pool has Bleu Bar, which opens at 11. I had lunch there both days; the food was very good for the price. We had a great stay, and I hope to be able to stay again.

We had an amazing stay! Everyone was so kind and friendly. We were greeted by Ivan as we got out of the car and he set the tone for the rest of our stay. Madison at the front desk was helpful and made the check in process so easy. Ernie, the bellman, did a great job sharing tips and tricks to make our stay more enjoyable. Vachira, the concierge, went out of her way before and during our stay to answer questions and make sure we had everything we needed. Our chairs at the pool were well shaded by umbrellas and we were well taken care of. Ella and the whole team goes out of their way to make sure guests have what they need. Andres at the Lobby Bar was our favorite bartender. He makes excellent drinks and has a lot of knowledge to share. The service at First Perk was personable. They were interested in their guests and making sure every order was right. We went on the Sunrise Safari. Riding around this massive property gave me a new appreciation for this area of Florida. It was an unforgettable experience filled with herons, deer, and alligators. Lori and Andrew were extremely knowledgeable and fun to listen to. Our accommodations were top notch. We loved this properly and hope to return in the future.

The Ritz Grand Lakes is a very nice property with beautiful grounds and beautiful rooms and public spaces. Our room was spacious and had an amazing view with an extremely comfortable bed and a big beautiful marble bathroom. The front desk staff, while efficient, wasn’t overly friendly, however, the rest of the staff in the hotel was wonderful. From the concierge to restaurant and bar service to the Bell, staff and valet staff, everybody was extremely friendly and helpful. I also had a manicure in the spa, which was absolutely wonderful! A very pampering experience. And Spa is absolutely beautiful. The food on the property was good but a little pricey, but this is to be expected for a Ritz. Overall, we had a very nice time for the couple of days that we were there and would definitely stay there again.

We recently returned from our second visit to the The Ritz -Carlton in Orlando and it is one of the best experiences we've ever had . From start to finish , the team completely exceeded our expectations and delighted us in every possible way. The location is perfect and is only 15-20 minutes taxi from a variety of high end restaurants, even though they have ample on site including the sister Marriott hotel. The grounds are breathtaking and is great for morning and evening walks with all the wonderful nature the hotel has to offer. The facilities are fantastic and immaculate -every detail is thought through , with beautifully designed rooms not too complicated and an amazing pool with high end cabanas. On our next visit we will opt for the club level access as it seemed very good value for money considering the quality of food and drinks they have which you can also enjoy on an outside balcony. What really made the holiday unforgettable was the level of service . All the staff was very friendly and genuine which can let alot of 5 star hotels down. I'm pretty sure not one member of staff didn't walk past us without being friendly during our 8 night stay. A special thank you to Ann in guest services who was in touch months before the holiday to arrange a special holiday for my mother and answered any questions i had regarding room types and filled me with plenty of confidence before my arrival .Her warmth and attention to detail was as good as anything we've experienced across the world in high end hotels and is a credit to the company. We left feeling cared for, relaxed and looking forward to coming back.