The Ritz-Carlton Orlando, Grande Lakes

Orlando, Florida

9.4 Luxury
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About the Hotel

Discover a new and luxurious side of one of Florida's most fun-filled cities at The Ritz-Carlton Orlando, Grande Lakes. Whether your trip is inspired by the area's world-renowned theme parks, championship golf, or endless shopping and entertainment, this fantastic hotel is an ideal retreat. The resort's 582 guest rooms and suites allow you to relax in well-appointed style, with private balconies, marble bathrooms, and state-of-the art tech and entertainment features. Sit back and enjoy views of the gardens, lakes, or golf course, and take in the scenic side of Orlando's lush landscape. The Ritz-Carlton Spa, Orlando is a destination in its own right, with an impressive 40 treatments rooms, and a private 4,000-square-foot heated outdoor pool. Choose your customized essentials from the Eco Garden Scrub Bar, doze off in the plush Relaxation Room, or channel an East Asian vibe in the Thai Massage Center. A full array of hair and beauty services are offered as well. Plus, Vitale Spa Café provides healthy cuisine and a selection of smoothies to make the most of your pampering experience.

Location

The Ritz-Carlton Orlando, Grande Lakes
4012 Central Florida Parkway
Orlando, Florida 32837

Nearest Airport: MCO

Features and Amenities

  • General Information
  • Pet Friendly
  • Dining
  • Poolside Dining
  • Outdoor Dining
  • Afternoon Tea
  • Lounge
  • On-Site Amenities
  • Salon
  • Concierge
  • Shuttle Service
  • Spa on Property
  • Fitness Center
  • WiFi
  • Currency Exchange Service
  • Wellness Center
  • Gazebo
  • Valet Parking (fee may apply)
  • Boutique
  • Golf Course
  • Gardens
  • Personal Trainers
  • Pool Cabanas
  • Lap Pool
  • 18-Hole Golf Course
  • Wedding Planning Services
  • In-Room Amenities
  • In-Room Safes
  • Marble Bathrooms
  • Flat-Screen Televisions
  • Bathrobes & Slippers
  • Activities
  • Kayaking
  • Yoga
  • Fly Fishing
  • Bird Watching
  • Bocce Ball
  • Wellness Programs
  • Golf
  • Nature Hikes
  • Business
  • Meeting Rooms
  • Business Center
  • Conference Facilities
  • Catering Services
  • Family
  • Children's Programs
  • Kids Club
  • Playground
  • Children's Menus
  • Teen Spa Treatments
  • Kids Spa Treatments
  • Nearby
  • Shopping
  • Museums
  • Restaurants
  • Amusement Parks
  • Interests
  • City
  • Signature Perks
  • Summer Getaways
  • Theme Park Nearby

Reviews for The Ritz-Carlton Orlando, Grande Lakes

A perfect vacation…

TripAdvisor Traveler Review Rating Reviewed 1 day ago

We stayed at Grande Lakes in early May and had an amazing experience. I had been to the property many years ago but it is much better than I remembered. Service from the staff was impeccable and no request ever felt like a burden. I had wondered, given Orlando is a child/family destination, if this Ritz would be up to the rest of the chain’s standards and honestly this ended up being one of the best Ritz’s we’ve stayed at. The hotel also went over and above to add some special touches for us. I’m lifetime titanium and was staying at the Ritz for my 50th birthday (which I was dreading) and to spend some time at Disney to feel like a kid again. Apparently my partner notified the hotel ahead of time and we were placed in an absolutely beautiful suite and every night when we got back to the room there was a treat waiting with notes from guest services. From layer cakes to cupcakes, champagne to chocolates, every night was something different. It made a psychologically rough day so much better so I can’t thank the staff enough for all they did. :) Separately, the grounds are lovely, gym is big, pool area never filled (even when the JW was absolutely jammed) and breakfast offerings (a la carte plated) quite large and high quality. Only reco I have at all is that the breakfast buffet could be more expansive. It was good don’t get me wrong, but the sweets section is huge (amazing though) and I think they could be more creative with the other savory sections as well. Other than that we had a flawless 5 nights. Thank you, we won’t hesitate at all to return.

NYCTraveler39 - New York City, New York


Top notch.

TripAdvisor Traveler Review Rating Reviewed 1 week ago

u Once again, I had a fantastic time at the Orlando Ritz. Went in on Easter for several nights. The hotel remains pristine, clean, and everything everywhere sparkles! I enjoyed lunch at Bleu by the pool every day. Service from Maureen and Samantha is always second to none. Every pool staff is exceptional and go above and beyond. I loved Knife and Spoon so much, I went two nights in a row! I appreciate this properties consistent way of knowing the Bonvoy benefits, and they follow through on them. Not all Ritz Carlton's necessary grant these benefits. Rebecca at the lobby bar is a true gem! My only minor complaint is the pool (my favorite part of the hotel) wasn't at the usual 83 - 85 degrees, it was on the high 70s. It wasn't terrible, but I love how it is consistently heated my last visits. I am coming back for a few days at Memorial day. Just love it! Crossing my fingers for 85 in the pool!

Stephen P


Good VS. Great

TripAdvisor Traveler Review Rating Reviewed 3 weeks ago

This is our fourth stay at the Ritz Orlando and while it was good, it wasn't over the top "amazing" 5 star service as we remembered from previous stays. We are hopeful that it was a fluke and are grateful for the professional manor in which the feedback that we provided during our stay was received and resolved. CONS: * Bellman stated he would send up a fridge; follow up 30M later and no request was put in, followed up almost an hour later and fridge sent up after half of the food was already defrosted * Fridge was plugged into a faulty outlet and was still warm in the morning; remainder of food went bad (was provided a $100 resort credit) * Upon arrival our room missing slippers for the robes and dry cleaning bags * Spcial size robe that was requested via guest services prior to arrival was assured to be waiting but was not present; when followed up it still wasn’t delivered until housekeeping supervisor checked in and had to request it a third time * Balcony had a spider issue that only appeared at night (provided a deep clean and offered pest services) * Phone receiver in living room wasn't working and after no initial resolve, the second mention it was swapped with the working bedroom phone (resolved after making them aware) * First day at the pool was never greeted by a server or a pool attendant * Olivia from guest relations followed up via phone call and shared she was off for a few upcoming days but would provide a contact for us should we run into any further issues but never provided said contact * Younger daughters slipper and stuffed animal was MIA; assuming left in the bed and tossed somewhere with the dirty sheets (Kayla offered to send replacement) PROS: * Gabby at the front desk made contact prior to our stay based on our previous stays having delt with Savina and provided a room upgrade * With all above details called out; got back from theme park to array of snacks and an apology letter * Recevied countless calls after above details were shared asking what they could do to make our vacation more memorable (special shout out to Kayla who went above and beyond) * Gabby surprised us with a cabana on our last pool day (Nick the server was attentive and went above and beyond; even giving our girls ice pops from the upstairs shop) * Greeted with a birthday message and cupcakes for my daughters special occassions * A visit to the lobby with our children to check on the Ritz Kids fish tank left us with chocolates, stuffed animals, and a glass of champaign by a very nice gentlement at the front desk (wish I got his name) * Room service arrives within 25M of ordering every time! * A call for a missing ie bucket bag delivered fresh ice, not just the bag to our room Overall, appreciative of the area manager and Gabby being so quick to respond to our concerns and hopeful for a 5 star experience on our next go round.

Trek787813


Unacceptable Check-In Experience at Ritz-Carlton Orlando

TripAdvisor Traveler Review Rating Reviewed 3 weeks ago

I am writing to formally express my extreme disappointment and frustration regarding my recent stay at your property. I arrived at the hotel promptly at 1:30 PM, expecting the high level of service and professionalism that the Ritz-Carlton brand promises. Instead, I experienced a ridiculous and completely unacceptable delay. Despite your stated check-in time of 4:00 PM, I was not checked in until 4:45 PM. Even more astonishing, after this exhausting wait, I was informed that my reserved room was not available and that the only option was a downgraded room — with a worse room type and view — without any adjustment to the price I had originally agreed upon. This situation demonstrates a clear lack of respect for your guests' time, comfort, and expectations. After traveling, I was already tired, and being forced to wait hours, only to be given an inferior accommodation, was extremely frustrating and disappointing. This is not the level of service I expect from a property of your reputation, and it fell far below the standards the Ritz-Carlton brand claims to uphold. I would like to know what you intend to do to remediate this situation. A downgrade without compensation is unacceptable, and the overall experience has left a very negative impression.

alextosetto - Fort Lauderdale, Florida


A Great Ritz-Carlton Family Hotel

TripAdvisor Traveler Review Rating Reviewed 3 weeks ago

My son and I spent three days and four nights at the Ritz-Carlton Orlando, Grande Lakes. We had a great time! Our suite was beautiful and quiet. The hotel was excellent. Our cabana by the pool was the best. The staff is warm and friendly. They have pool tables, ping pong, shuffleboard tables, foosball and close by is the Marriott water park. The fast slide there was fast! My only slightly negative comments are that the pool should be bigger and close before 10pm. Our last night was noisy. We had to go to bed early for an early flight home. We will be returning to the Ritz-Carlton Orlando, Grande Lakes.

W5959QYgregf - Nyack, New York


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