Waldorf Astoria Orlando

We recently visited the  Waldorf Astoria Orlando and honestly cannot recommend it highly enough. From the moment we arrived, every detail was handled with the kind of warm, polished service you hope for at a property like this but don't always get. Our room was beautiful — spacious, spotlessly clean, with a stunning view and the most comfortable bed I've slept in for a long time. Housekeeping was impeccable, and the little touches like the evening turndown made each day feel special. The pool area is genuinely one of the best we've experienced. Multiple pools, plenty of loungers and shaded spots, and the cabana team kept us perfectly looked after all afternoon. The cocktails and food served poolside were something really special — beautifully presented, properly made, and a cut above the usual hotel pool fare. It became our favourite way to unwind after a busy morning. Our sons played a round on the golf course and came back raving about it — they said it was one of the best courses they've ever played. Beautifully maintained, well laid out, and the pro shop and starter team looked after them brilliantly. A real highlight of the trip for them. Dining was a treat too — Bull & Bear lived up to every bit of its reputation (the bone-in ribeye was extraordinary) A particular mention to the door staff, who greeted us warmly every single time we came and went. They always took a moment to chat, share local tips, and pass on genuinely useful information about the parks, the weather, the best times to head out — it's that kind of personal touch that sets this place apart. The location is ideal for Disney — the complimentary shuttle made park days effortless, and there was something wonderful about retreating back to such a calm, grown-up oasis at the end of the day. It strikes a brilliant balance between family-friendly and properly luxurious. A special mention has to go to Hannah, who genuinely made our trip extra special. Nothing was ever too much trouble — she went above and beyond at every turn, remembered small details about our stay, and added thoughtful personal touches that made us feel like we were the only guests in the hotel. The kind of service that turns a good holiday into one you'll talk about for years. Thank you, Hannah! We'll be back without question. If you're weighing it up, don't hesitate.

Edicto Rey from the concierge department was amazing. He had impressive customer service and an excellent work ethic. He went above and beyond for the care of his guests

The lobby is grand, the staff is attentive, and the rooms are extremely comfortable. The best part was the quiet. You are at peace here from lounging at the pool to the beautiful views of the golf course. We loved the separate standup shower and soaker tub and made use of both. My daughter particularly enjoyed the tub. The Disney resorts bus service is a wonderful perk and the breakfast is exceptional. They even catered to my extremely picky 4 year old.

I had an amazing experience at Peacock, and I want to recognize Ashley A for providing exceptional customer service. From the moment we arrived, Ashley was welcoming, attentive, professional, and genuinely friendly. She made us feel valued as guests and went above and beyond to ensure everything was perfect throughout our visit. Her recommendations were excellent, she was very knowledgeable about the menu, and her positive attitude truly enhanced the dining experience. It’s rare to come across someone who delivers service with such genuine care and attention to detail. Thank you Ashley

Thank you to the entire staff for making our entire stay truly magical. Beautiful property and amazing staff.