Waldorf Astoria Orlando

Karina @ conceirge thank you once again for your help! I needed to have my boss switched rooms and she was so quick to help me no push back you are super kind and understanding. I really appreciate your help. Amazing customer service!

We recently stayed at the Waldorf Astoria Orlando as a family and overall had a wonderful experience. The hotel itself is beautiful, impeccably maintained, and provides a level of comfort and tranquillity that is hard to find in Disney Orlando. The room was spacious, elegant, and extremely comfortable, and the overall cleanliness of the property was outstanding. One of the things we appreciated most was the hotel's location and atmosphere. After spending long days at the Disney parks, returning to the Waldorf Astoria felt like entering a peaceful oasis. It allowed us to relax, unwind, and escape the crowds, making it an excellent choice for anyone visiting Disney who still wants a luxurious and calm resort experience. The pool facilities were excellent, and the grounds were beautifully maintained. The service was generally professional and friendly, and most staff members were attentive and welcoming. That said, there are a few areas where the guest experience could be improved. Firstly, the restaurant service was inconsistent. During one dinner service, not everyone at our table was served water, and this was only noticed when the food arrived. On another occasion, we had to ask twice for our table to be cleaned. These are small details, but they stand out at a property with the standards and reputation of the Waldorf Astoria brand. Secondly, I would strongly encourage the hotel to improve the information provided during check-in. In our case, we were not properly informed about several of the valuable benefits available to Waldorf Astoria guests. For example, nobody explained the extended evening park hours available at Disney parks. We were simply told that all the information could be found via a QR code in the room, which was not the case. We later had to return to reception ourselves to ask specific questions and obtain the relevant information. Similarly, information regarding shuttle transportation was not clearly communicated. The shuttle schedules required accessing a different QR code located near the hotel entrance, something we only discovered thanks to the valet staff. Considering these benefits are an important part of the premium experience, a more comprehensive explanation during check-in would be greatly appreciated. Finally, one suggestion would be to consider limiting access to the Waldorf Astoria pool facilities to Waldorf guests only. At times, the presence of guests from the adjacent Signia by Hilton made the pool areas feel more crowded and diluted some of the exclusivity that guests expect when choosing the Waldorf Astoria brand. Overall, however, we thoroughly enjoyed our stay. The beautiful facilities, spacious rooms, excellent location for Disney visits, and peaceful atmosphere make this one of the best places to stay in Orlando. With some improvements in communication during check-in and greater consistency in restaurant service, the experience could easily be exceptional.

We had another fantastic stay at the Waldorf Astoria Orlando and absolutely loved our time here. Thank you so much to the whole team for making our stay so enjoyable. A special thank you to Luke, who is always so lovely and welcoming to the kids, as is Steve. Sanjay at the bar at the Hilton is exceptional, as are Shirley at La Luce and Zeta. Tyler at Peacock Alley is also always so lovely and welcoming. A special mention must also go to Lewis at the door, who is genuinely one of the nicest people and always goes above and beyond. He is a real credit to the hotel. The rooms were lovely as always, and overall we had a wonderful stay and would happily return. Our only slight disappointment was an issue at the pool bar restaurant which unfortunately meant we chose not to return there, but this did not take away from an otherwise fantastic stay. Thank you again for a fabulous stay - we really do love staying at the Waldorf!

I had an issue with the front desk service. When I checked in, Jeane at the front desk told me we would be receiving a $150/day credit. At checkout, he told us we would not be receiving the credit after all. He also claimed that the resort fee and parking fee could not be applied to the credit, but given the conflicting information he provided earlier, I’m not confident that was accurate. During checkout, when we asked why only one $150 credit was applied and questioned the charges, Jeane raised his voice and spoke louder in a way that felt dismissive and unprofessional. For a property at this level, I expected clearer communication and consistent information from staff. The rest of the hotel was beautiful, but this experience at the front desk left a negative impression.

Bad service, they cleaned the room 1 day of 3 nights. Yes, i guess i payed for the cheapest room, thats called luxury, but the view of a sock and my room not being cleaned was just unreal. Dont stay here, its all i can say.