Waldorf Astoria Orlando

Nakia was so helpful when I called because of flight issues. Acknowledging that she was not going to be able to assist but going above and beyond to locate someone who could help me. She was kind and helped make my travel disaster into a positive experience. Thank you for the extreme customer service!

We have stayed in this neighborhood many times at the competitor at the end of the street. My spouse had some Hilton points to use up so for our last night of this Orlando trip we decided to try the Waldorf Astoria, Orlando. To start, the self-parking is disastrous. It’s confusing; there’s no signage clarifying things and it’s a shared garage with a different hotel under the same Hilton umbrella- so it’s not even part of the Waldorf property or building. We had several suitcases and prefer no fuss and to not use bell/door services when able, so we ended up having to bring the suitcases through a concrete jungle maze- which including going up and down multiple levels of steps- with most of that trip not knowing if we were heading in the right direction. First impressions inside was the guest hallways (that’s something that I always notice) - this was floor nine, yesterday, Monday, April 21st- and remained that way until the next day when we checked out on Tuesday the 22nd. I know it was a busy holiday Easter weekend however after the massive check outs on either Sunday or Monday; folks need to vacuum the halls- it was pretty gross. We had a suite which aesthetically was pleasing however there were two issues both of which are the most important unfortunately; the bed and the shower. Both of us woke up with a sore lower back and it was because for some reason there’s just a lack of support with this particular mattress. We stay in Hotels 25-30% of the year and neither of us have ever encountered this problem, never mind both at the exact same time! Secondly was the shower which was just a complete mess. The shower pressure is very poor and is regulated by spinning the dial to get it stronger but the more you spin the dial is the direction to get it stronger- it’s the direction to get it hotter so you end up burning yourself trying to get more shower pressure. This is just ridiculous; the shower took twice as long due to the massive water shower savers that they have and poor functions of this set up. Seems as if they have no AC vent in the bathroom so if you have that door shut you’re not getting the AC from the rest of the bedroom/living room suite which is another issue but that was the least of them. They have a nice gym on the lower level, and it’s actually quite well—equipped and beautiful, however when you walk in the air freshener/scent machine that they have are overpowering and that was quite gross- but easily fixable. We find the staff at the competitor down the street to be overall much more genuinely warm and cheerful. Lastly, the elevators make a very strange noise (or at least one of them) and that needs to be checked. We needed to try this property at least once since we spend so much time in Orlando, so at least that’s out of the way.

It was wonderful. We loved it. Would definitely go back again. Good service.. our room was great nice size clean great customer service couldn’t ask for a better place to go. We will definitely go back again. I recommend it to everyone.😊😊😊

We really loved our stay. Hotel staff were fabulous, rooms exceptionally clean and beautiful. Beds comfy, amazing pool area for kids and we just felt so welcome and at home. We’d love to come back and will recommend to all our friends and family.

Exceptional service and courtesy given by Domingas she went above and beyond to accommodate us during our stay to celebrate our service animal's 8th birthday celebration. She was very pleasant and attentive she is definitely a great asset to the Waldorf Astoria Orlando. It was a pleasure meeting her!