Waldorf Astoria Orlando

⭐ 1 Star – Very Disappointing Stay – Room 518 Not Up to Standard We’ve stayed at this hotel before and had high expectations given the price point — but this visit was incredibly disappointing. Room 518 was simply not up to standard. Basic amenities such as the telephone, shower, and TV were not working properly. For a hotel in this price range, you expect everything to function as it should — it’s the bare minimum. If you have children or a baby, do not stay here. The experience was far from family-friendly. I had to insist (and raise my voice, which I hate doing) just to get hot water for my baby’s sterilised bottles. A cup of lukewarm water is not an acceptable solution for a 5-month-old. The staff in the shop clearly have no understanding of the needs of families with infants. When issues were raised, we were fobbed off with food and “care” packages instead of anyone taking genuine responsibility or resolving the problems. That’s not the level of service you expect from a supposedly premium hotel. We’ve stayed here before and previously had a lovely experience, which makes this even more disappointing. Sadly, after this stay, I wouldn’t waste my money again.

I want to take a moment to express my sincere appreciation for the exceptional service my family received throughout our visit. From the moment I arrived, the front desk staff set the tone for a wonderful stay. Their warm welcome, efficiency, and genuine hospitality made check-in a breeze and immediately made me feel at home. Every question during my stay was met with a smile and a helpful answer, and their professionalism was truly commendable. The pool area was immaculately maintained and staffed by team members who ensured we were comfortable and well cared for. Whether it was providing fresh towels, offering refreshments, or simply checking in with a friendly word, and the delicious food and drink at Aquamarine, everything was perfect. Peacock Alley provided ambiance, service, and attention to detail creating a relaxing and enjoyable atmosphere. The staff is attentive and discrete, making it a favorite spot during my stay. Oscar’s breakfast’s quality of food along with the cheerful wait staff made every visit a delight. Every morning of our stay was a delight. It’s clear that the entire team takes great pride in their work, and it made all the difference. My only regret was that we were unable to book Bull and Bear — next time.

The hotel and service here is top notch! Staff were extremely friendly and helpful when needed. I used the chat feature on the Hilton app when I needed a few items. They responded immediately in the app and my items were brought up to the room within minutes (most Hilton hotels, staff never responds to any chat in the app). Rooms were clean and comfortable. The only reason for 4 stars is the hotel is definitely on the pricey side. My family and I enjoyed the offerings at the their breakfast buffet and the food was delicious. The hotel is a quick drive to some of the parks and Disney Springs if you opt to not use their buses. However, for my family of three, the buffet totaled $135, plus tax and plus tip. Outrageous price for a breakfast buffet. We only ate there once during our 4 night stay. This was my first stay in a Waldorf, having previously stayed at the Conrad in Orlando. Not sure which hotel I prefer (Waldorf is much closer to all of the Disney action) and it's a toss up of which one I will stay at on my next trip. The Waldorf is definitely an excellent choice and I enjoyed my stay there.

Had an amazing experience staying at the Waldorf Astoria Orlando. The food was phenomenal, the the concierge was top notch, and the cleanliness was everything I look for in the perfect place to stay. True VIP!!!

We stayed in room 1239 for my husband to attend a conference at this facility. We booked a king and received 2 queens, which was not a problem but a sign of things to come. As soon as we exited the elevator on the 12th floor, we were hit with the unmistakable smell of mildew. Initially, I thought the floors had been mopped with mildewy water, but I now believe it may be due to damp carpet. Upon entering our room we realized it was missing a table/desk. There are multiple chairs pushed up against the wall. Since we were here for a conference it made work difficult. Several large meetings were occurring at the same time on the property so finding a place to work was difficult. I went to the front desk shortly after checking in to inquire about the missing furniture after confirming on the WA website room details that there should be a table or desk in the room. The attendant left a message for housekeeping and stated it would be addressed shortly. There was no response so I inquired again on the morning of day 2 and was told housekeeping would be in touch. I received a call a few hours later and was informed the previous guest had broken the furniture and it was on order but they would move items from another room. That was done on the afternoon of day 2. On our first night, we received turn-down service, which consisted of slippers next to the bed, 2 bottles of water, glasses being moved to the nightstand, and the TV being on calm music. Night 2 not only did they not complete turn down but they entered the room and removed the unopened water we kept from night 1 turn down and removed all the glasses from our room and did not replace towels. They were there after the room was cleaned but missing when we returned from dinner. Housekeeping was not the best either. I dropped an earring and found a pair of slippers and a dirty towel under the nightstand. There was also a sticky spot on the carpet that would cause our shoes and feet to be sticky. We have never used hotel slippers but they were appreciated as a result of the condition of the carpet. On our last morning, I attempted to use a cup I got from the pool the day before to get some ice and use tap water to take medication. At that time I found the ice maker on our floor was now out of service. A maintenance worker saw me in the hall and was kind enough to find me a bottle of water. Due to the conference, we were granted a late checkout. Despite the late check-out and activating “privacy please” notification on the door the maid service entered the room without knocking multiple times. The grounds were clean during the day but lacked attention in the evenings. It was difficult to find a place that was not covered in empty glasses, dishes, and trash. The pool service was attentive if you were ordering alcohol. Otherwise, you would have to catch one. They did bring around frozen fruit and offered it to those with alcohol. The towel attendant was pleasant and helpful upon arrival. Food service at the poolside restaurant was slow. The maintenance worker I encountered in the hall was the kindest most attentive employee we encountered. I expect more from a Waldorf Astoria based upon their reputation and the prices they charge. The upper floors do have higher rates and include nightly turn-down service. They also claim that you can see the Disney fireworks. That is true but they are visible from most places on the property and the view the majority of the day is a parking deck or straight into other guest rooms. Windows are not tinted and you can see straight in from any place on the property- pool, restaurant, other rooms. We had much better accommodations at Disney properties.