Waldorf Astoria Orlando

Another amazing stay at this wonderful hotel, once again outstanding service I cannot fault anything here. From the staff at the cafe, pool, valet to the front desk you have made our holiday one to remember. A special mention to Joseph Wallace and Diana at Oscars who always go out of their way for us. See you again next year

Great food and entertainment, huge cafeteria, everything great 👍

Not a great first impression. Hilton Diamond AND booked through AMEX FHR. Booked Deluxe Disney-View Suite and on arrival Hilton booking portal showed multiple upgrade options, to include Family Luxury Suite, Waldorf Disney View Suite, and many others. Was told at the Front Desk that the *only* upgrades available were to the Chairman or Presidential Suites beginning at $2000/night upgrade fee. Hotel not anywhere close to capacity, and clearly being disingenuous about their room availability. Extremely disappointing, especially from a WA. Got up to the room, changed into swim clothes, and got into the elevator to head down to the pool. On our way down, the elevator lost power and went pitch black. Once power was restored, we attempted to use the emergency phone in the elevator over a dozen times but nobody picked up. The elevator moved up and down several times over the next few minutes - probably less than a foot, but extremely disconcerting. After several minutes, the elevator resumed operation and deposited us on the lobby level - this is the first and only time any of us have ever been trapped in an elevator, and needless to say our children were distressed. A hotel representative who was standing outside the elevator door when it opened took our name and room number and said she’d check in with us - so far, nothing of the kind has happened. After walking down from the lobby level to the ground floor following our elevator experience, we spent a few enjoyable hours by the pool, returning to our room around 7:45pm. We were surprised to find that turndown service had not been conducted, and the sofabed in the living room had not been made up for the kids. I messaged via the app (which I was told was a primary method of requesting services) at 8pm. At 8:35pm, having received no response, I called the front desk and the representative I spoke with indicated that turndown service should already have been completed but that she would contact housekeeping. Finally, at around 9pm, housekeeping arrived. They replaced towels and dropped off waters, and would have left again without setting up the sofabed had we not stopped them. Absolutely not up to WA standard. All the staff with whom we’ve interacted have been extremely friendly and our in-room dining dinner was very good - but it’s been a rough first impression for the hotel overall.

Visiting the area is never complete without a stay at the Waldorf Astoria in Orlando. Each time we’ve stayed whether on a family vacation or getaway with friends we are always made to feel welcome here. The staff is helpful, friendly and personable from the moment we step out of the car and are greeted by the valet. Luis A. in particular is always happy to have a conversation, remembers details about us as individuals and a family and is always caring and professional. Thanks for making our stays extra special. Q

After more than 40 stays at the Waldorf Astoria Orlando, it truly feels like a second home. The entire team has mastered the perfect balance of being warm, welcoming, and genuinely friendly while still delivering the professionalism and luxury you expect from a world-class property. I especially want to recognize Luis A. from the valet team. He consistently goes above and beyond to make every arrival and departure feel personal, and his exceptional service is a big part of why I keep coming back. Thank you to Luis and the entire staff for making every stay feel so special.