Waldorf Astoria Orlando

We had a great experience at the pool, largely thanks to Tyler. He was friendly, attentive, and easygoing, and made sure we were taken care of without hovering. Drinks and food were spot on, and his attitude honestly made the whole afternoon better. Really appreciated the service from Tyler.

The staff at Aquamarine was fantastic. They not only took care of my food/drinks, but took the time to help me plan my trip to the parks. It was a very personal experience and I couldn't recommend them more!

Let me start with the good. The hotel/resort is close to the parks, they supply complimentary shuttles and the facilities are clean, spacious and well maintained. There are numerous restaurants on site and next door at their sister hotel (The Indigo) if you never want to leave the resort or the parks for food. Customer service overall was solid and everyone was helpful, friendly and responsive for the most part. Now onto the bad. I’ve experienced this problem recently at several other hotels and it’s shocking to me how “five star” hotels or world class resorts still have the same issues with consistent and thorough housekeeping. I am by no means a germophobe or obsessive compulsive but I expect to have my suite THOROUGHLY cleaned if housekeeping services are offered. Long story short after our first full day at the park, we returned to the both suites which showed barely any signs of actual cleaning. Other than a half effort to make the beds and fluff some pillows, literally nothing else was cleaned or vacuumed in either of our suites. We have six children, so you can imagine the crumbs and little pieces of trash that end up on the floors throughout the day and evening, which we expect when housekeeping comes through to be completely cleaned and removed. This was sadly not the case. I even sent management photos that I had taken of the uncleaned suited when we came back and the team member responsible for “cleaning” even went far as to fluff a pillow and put it on top of a pile of chip crumbs that was still on the sofa, rather than actually vacuuming up the crumbs. More distressing still it took about six texts and three phone calls to get management to finally send a team member up just to do basic vacuuming and I was told that no one would be available to do a thorough cleaning of the suite until the next day. Given the rates we weee paying and the fact that it is a Waldorf property this definitely left a sour taste in my mouth and basics and thorough housekeeping should be a fundamental service provided by any hotel let alone a Waldorf property. After lodging, my formal complaints the next day our suite was thoroughly cleaned but first impressions matter and again just this episode makes me question whether I would ever return to this particular property.

A review definitely worth reading if you’re in the fence! Absolutely gorgeous hotel! This is our go to for every stay! Amazing front desk staff from check in to check out. Very relatable to their clients, always smiling and helpful! Do you pay more at this hotel of course, however being AMEX FHR def helps. Went to Oscar’s for breakfast everyday and had the nicest server wanted him the second day but got sat in a different section. Not sure his name maybe it was Pierre/Felix (not trying to be rude but want him recognized for his amazing service he was a Haitian speaking male and was absolutely the best server we have ever had anywhere!) Went to aquamarine for some snacks and drinks amazing as well. The room: we booked a King Balcony Suite and not enough good words to stay. My husband is a business owner in the pest control area and we always take a UV light to test how well they clean the room before/during and before we leave. SPOTLESS!!! Very quiet, peaceful, and the tub/shower combo is amazing! Large balcony and seating for a cocktail/evening sunset view. Get the golf course view and you won’t be disappointed! Now the only negative, we did valet as honestly the price difference isn’t much between that and self. We were NOT HAPPY they moved the seat, turned off our screens/AC and messed with our electronics. In my opinion you should not be touching my electronics/screens/AC. I understand the seat to a certain extent but still something to work on. It also took forever to get our vehicle, even after waiting in our room for the allotted time after called down for our truck is still took another 15/20 min. Unfortunately this lead the 4 star instead of the 5. Still an incredible stay and it is 100 percent worth the money if you do stay! We will be staying here more and it will still be our go to hotel! Thanks for reading I know it was a long one!!

Very rude front desk market and bell man employees.Didnt even acknowledge me or my family.Everytime we came into and out this hotel.Even face to face.I don’t know who these employees think they are just because you work here,but you need to practice good customer service to ALL guests, not the ones that just look a certain way.Never will stay again.