Waldorf Astoria Orlando

If I could give more than 5 stars I would. This was the finest hotel experience my family ever had, and we’ve been lucky enough to stay at wonderful places. The staff is so warm and accommodating. The property itself is impeccable and very luxurious without ever feeling stuffy. The pool area is fabulous. Rent the cabana, it’s worth the splurge. Restaurants are delicious, and you have the added bonus of being able to walk over to the Hilton to eat there as well. Our guest room was fabulous. Beds very comfortable, even the pull out sofa where our kids slept. At the end of a very long day at a theme park, we were greeted at the entry with cold towels and sparkling or still bottled water. It was like finding the oasis after a day in the dessert. Frankly, the Disney flagship resorts don’t hold a candle to this property.

Thank you so much for restoring my faith in a brand I admired growing up. Upon last visit to Monarch Beach, CA (Dana Point) Waldorf I experienced horrific treatment. This visit… amazing. I booked the JW at the end of the year and multiple in between but will keep Waldorf “on the table” based on this visit… for future visits.

Fantastic in all areas - room, every member of staff we encountered, food, pools - everything was great. The restaurants and breakfast buffet were top notch, and we loved everything we ate which is not always the case with hotel restaurants - these are top notch. Using Signia facilities next door (lazy river pool, restaurants) made the property feel even more varied and interesting. We opted for self parking at the Signia ($40+ per night, less than valet) but it took a minute to figure out quickest way to the Waldorf. They accurately credited all Hilton Diamond and Amex FHR benefits which is also not always the case at other hotels. Using Aesop products in the bathroom is indicative of how well they treat their guests. Can't wait to come back! Best experience we've ever had in Orlando.

We were deeply disappointed with our stay at the Waldorf Astoria Orlando. After driving nearly four hours to get to the hotel, we were met with a long wait just to check in. We had booked a suite—at a premium price—and were expecting the level of service and experience that typically comes with the Waldorf Astoria name. In fact, I received far superior service staying at the Embassy Suites in Orlando than at this property. Unfortunately, when we entered our room, it was clear that it had not been cleaned or prepared. There was trash in the room, the bed was unmade, and overall, it was in completely unacceptable condition. It was shocking that a hotel of this caliber would assign a dirty room to a guest, especially for a suite who paid premium dollar for this type of room. We immediately sought out housekeeping, who were just as confused as we were and instructed us to return to the front desk to resolve the issue. This meant waiting in line again, now with two tired children after a long trip. When we finally spoke to another front desk attendant, we were told there must have been a mistake, and we were assigned another room—this time on a lower floor, although at least it was clean and ready. We returned once again to the front desk to request some sort of compensation or gesture of goodwill for the inconvenience. In a property of this stature, it would have been reasonable to expect a sincere apology and a small upgrade or amenity to make things right. Instead, we were referred to the front office manager, Grant, who offered no resolution other than stating we were allowed to check in "early"—a mere 30 minutes before the standard check-in time—and that there was nothing else he could do. As a Hilton Diamond member who has spent over 100 nights with Hilton in the past couple of years, this experience was extremely disappointing. There was no recognition of our loyalty status, no meaningful apology, and we were treated as though our concerns didn’t matter. A simple gesture—like a complimentary $50 credit or an even a cup of coffee—would have gone a long way in making us feel valued. Instead, we were met with indifference. Grant’s repeated response that we were allowed to check in early—despite it being only 3:40 p.m.—only added to the frustration. Based on this experience, we have no intention of returning to this property in the future and Grant needs further training on how to treat loyal guests.

We had a wonderful 2 weeks at the Waldorf Orlando. The room was beautiful made even more special with a view of the Epcot fireworks and spotlessly cleaned every day. We have visited the Signia next door every year since 2012 not realising what a gem the Waldorf is next door, so this will now become our Orlando home from home. Special thanks to Luke Jenkins who took the time to speak to me in great detail sharing our Mancunian roots, and resolved my query so kindly, who demonstrated professionalism and amazing customer service for which I am very grateful. The female staff in Oscars also demonstrated wonderful service and kindness towards me and my children and made our visit so more special. The hotel has a calm vibe that is a great haven away from the madness of the theme parks, the complimentary coach each day to Disney was greatly appreciated and the drivers always professional and courteous. I wouldn’t hesitate to recommend this hotel and its staff and look forward to visiting again this year. Thank you for making our vacation so special. The Sapia family