Waldorf Astoria Orlando

Very rude front desk market and bell man employees.Didnt even acknowledge me or my family.Everytime we came into and out this hotel.Even face to face.I don’t know who these employees think they are just because you work here,but you need to practice good customer service to ALL guests, not the ones that just look a certain way.Never will stay again.

Our stay at the Waldorf Astoria hit the right spot in many ways: the room was impeccably clean (dirty sheets and bathrooms have been way too common). The bedding was clean and soft and the mattress comfortable. Our balcony was perfectly positioned so we could view Disney fireworks. The check in process was quick and pleasant. We had a nice selection of restaurants to choose from. We loved spending happy hour in the Peacock Alley. My only complaint was the price of the valet parking, which seems to be the same price point as other hotels. The room was very luxurious - the bedding, the amenities, towels, and bathrobes. There were even slippers waiting for us by our bed. Room service was prompt and had a good selection. This hotel is a great choice for a couple looking for a romantic getaway.

My February 2025 review was a 3 and this one a 5. The difference? A few items - first, like Elizabeth in February, Andrea rocked at check in. She was uber professional, kind and helped me switch from a two queen to king seamlessly. She laid out my Diamond benefits well and appreciated the detail. Second, we knew, after February, how to navigate Disney transportation or head out via ride share. Third, and may be time of year, but Oscar’s felt more calm and the servers could not have been more attentive and kind. Fourth, the bar area, one of my favorites, like Oscar’s, got it right. They were attentive, but not overbearing, allowing us to have biz conversations without too many interruptions. Finally, and still slightly disappointed, the fitness center still focuses more on cardio than weights, pulleys and machines. Not a deal killer but hope that rebalance the resistance training to cardio mix when it is time to refurbish the fitness center. Have fun.

Great Hotel for families specially for offering fantastic dining options in the premises and shuttle to all Disney Parks. The cherry on top was the housekeeping services, they left my room spotless everyday.

I was curious about this property so I used a free Night Certificate. It helped because I am Hilton Diamond status as well. Valet parking seems nice but it is a way of nickel and diming you. Upon check-in, I went to my small suite and found people in the room! Back to the reception and the desk personnel then upgraded me to a better suite. The room was right up there near the top 10 rooms I have ever stayed in worldwide and all the details were there. Turn down service and staff that say your name all bring this Hotel to the 5 star level. I had the buffet for breakfast and the service was excellent, view wonderful and food all top quality. about $50 a person is steep. The pool area and golf course look stun ning. There is a spa on site but that is for the next time.