Waldorf Astoria Orlando

Firstly I want to mention Karina Trappen from the Concierge team who was fantastically helpful in helping us book our rooms. She epitomised the warm and friendly staff at this hotel and it was really noticeable how she and the rest of the staff exceeding expectations. This hotel has a “Vegas” feel to it in terms of style and space. Our rooms were great, the food is top quality, and we liked the pool which was never that busy. They offer the use of the pool facilities at the sister hotel next door which we tried, but frankly, we preferred ours. I noticed people have commented on the valet service delays but we didn’t find that. We called down 15 minutes before we needed our car and it was always there, delivered with a smile! If I had to criticise, we found the self-parking is too far away, especially if you have young children and are exhausted after a day in Disney so be prepared to pay for valet parking. Thanks again to all for a wonderful stay. We will certainly be back!

My husband had a milestone birthday this year, and we stayed at the Waldorf for his birthday weekend. It was the first time we have ever stayed in one, but we are Hilton Honors members and made good use of our points to book a special stay! This was such a wonderful experience for us. Every single person we interacted with at the hotel from the moment we stepped out of our car was warm, welcoming and helpful. The level of service was spectacular. From Andrea at the front desk who checked us in and upgraded us to a room with a wonderful view, to Steve, the bellhop who brought all of our bags to our room and seeing we were seniors offered us a golf cart ride to Signia if we wanted, to Tyler, our server at Peacock Alley and aspiring actor we are waiting to see on our TV's - they all made us feel valued and special. Every meal we ate from the sprawling breakfast buffet to the meals in Peacock alley to the boxed salads we got in the Park Avenue Cafe were all fresh and delicious. Our room was spacious, outfitted with a split mini bar and fridge, a safe, a Nespresso machine, a chair, both a walk in shower and a nice deep tub, to the coziest beds and linens - it was s relaxing and comfortable. We were there during a massive heat wave, so to leave the 108 degrees of the parks and to come back to that cool, comfortable room was a delight. We loved the bus service to the parks - we parked our car for the weekend and forgot about it and got door to door service to all the parks. What a wonderful perk! We are already planning to come back in December - we are now forever smitten with this hotel!

We’re currently staying here on a 7 night stay as part of a longer vacation booked through BA. We normally do this trip every 2-3 years and usually stay at the Ritz-Carlton. We’re golfers and originally booked the RC and switched to WA when we heard the RC had closed their golf course for maintenance. This place has so much potential but so many things fall short. The rooms with a Disney view also overlook the roof of a hideous conference building facility complete with intrusive AC units that make it impossible to sit on the balcony and enjoy the views let alone sleep peacefully. We were moved when we requested it though it occupied a full half day of our holiday trying to arrange it. The suites are beautiful, except for Disney view We rented a pool Cabana one day, specified which one we wanted, the day before occupancy it was confirmed and then when we set down the next morning we’re told it’s allocated to a corporate client who never turned up. We were still not allowed to use it! The Cabanas are allegedly suitable for 6 people, however they only had 2 loungers. We’re a party of 4 and when we requested 2 more loungers were told that was not permitted so 2 of our party had to sit around the main pool area to get some sun, the alternative was to alternate between the loungers and the sofa in the Cabana, that said we noticed next day that some Cabana’s do in fact have 3 loungers. Included in the price of the Cabana is a beautiful fruit platter which they forgot to serve and then brought it out to us the next day when we’re about to head for lunch. A fruit platter in a Cabana will last all day in the included fridge, it’s just a health hazard sitting on a table between 2 sun lounges in 95’F! When we called the server to remove the platter he asked if we’d removed the clingfilm covering it… good luck to the next client who it’s served to! We played golf and were told that on our first day we could only play the front 9 due to greens maintenance. Then the next day we’re told we can only play the back 9! So we waited 4 days until the work was completed and all 18 were open to play a full round… the greens were like a beach! Covered in aeration holes and white sand, just not playable to any real standard and were told all 18 greens are open and playable… totally unacceptable! There’s a beautiful hammock sun lounge area behind the cabanas, I wouldn’t recommend trying them because you’ll likely get hit with a football by children and teenagers playing there despite the clear evidence that it’s a sunbathing area. At no point did any staff ask these people to play in other areas. We valet parked our car most nights and despite calling the valet from our room before leaving to go out we still waited 15-20 mins for our car. We had lunch 1 day in the bar lounge area, after waiting 30 mins for our dessert the waitress took it off our bill and said it would be out shortly… it wasn’t and we finally surrendered 20 mins later. As were we’re packing our things and leaving the server finally brought our dessert… too late we were already on our way out. The staff are very friendly, though many of them are indifferent to the clients and I just don’t think they’re well trained. We have made management aware of all these issues.

From the moment we walked through the doors, Naty at the front desk made us feel like VIPs. She welcomed us with genuine warmth, answered every question with a smile, and made checking in completely effortless. She's the kind of person who sets the tone for an amazing stay before you've even made it to your room. The hotel itself is absolutely immaculate. Every hallway, lobby, and room sparkled, and it's obvious the housekeeping team takes incredible pride in their work. Our room was pristine, and the bed... wow. I don't know what kind of magic is packed into those mattresses, but I slept so well I briefly considered asking if they sold them in the gift shop. Leaving that bed each morning took genuine determination. Then, just when we thought the experience couldn't get any better, Tracy made checking out just as memorable as checking in. She was warm, personable, and sent us off with the same level of kindness and professionalism that made us feel so welcome from the start. It's amazing how much a friendly farewell can leave you smiling all the way home. Between the luxurious accommodations, spotless property, unbelievably comfortable beds, and the exceptional hospitality from both Naty and Tracy, the Waldorf Astoria Orlando truly exceeded every expectation. We'll absolutely be back—and next time, someone may have to pry me out of that heavenly bed before checkout!

Overall the property looks nice and the food was delicious; however, the room was the main issue. The doors would not close properly and our toddler was getting into the toilets. The sold our room as having a Disney view and you can see about an inch of the top of the Epcot ball, and overall I wouldn’t stay here again. This is my 5th Waldorf property I’ve stayed at and by far the one I won’t come back to. Also, check out is quite early and they refused even an hour or 2 late checkout as a diamond member of over 10 years.