Waldorf Astoria Orlando

Service review As a diamond status guest, this has been a sub par service experience. This hotel is with in the Disney World Complex, you would assume a guest checking in with family would warrant the question of if they can help you locate shuttles, maps and basic information. There was not even a warm welcome. I’ve had to figure it out a long the way. There is a place to locate shuttle times, but know because they will not tell you that you will make a tour de all of the parks before you are returned to your resort. At the end of a long park day I ended up taking an hour long bus ride back to the hotel. Bus does not drop premium Waldorf guests first. You will also stop at the Hilton first. Cashiers at the coffee shop near the lobby and also not helpful. Shout out to the valet crew, who are quick to hold a door and welcome you back. This property is in need of service training, this is not Waldorf and certainly not Disney standards.

I had an excellent dining experience at Oscar’s. Mariana and MJ were able to accommodate my request and secured an appropriate table for a business breakfast on a crowded day. Diana was an outstanding server, demonstrating excellent touch in waiting on a table conducting business. Her timing and touch were perfect.

My family and I had an incredible stay, with two little ones ages 4 and 2, the hospitality is what matters most. The staff is incredible friendly, the facilities and rooms are fantastic, we will definitely be back. Tracy in Concierge is fabulous, Tyler at the pool bar/pool deck is the best, all around great stay. The Disney suite with balcony was excellent for viewing the fireworks each night and great with two kids having their own space. Our last stay at a Waldorf was in Rome and this certainly lived up to the reputation, can’t wait to visit again soon.

I will start by saying that we talked with management about all of the issues that we had and they did everything that they could to make them right! Also, we stayed here and did not visit any Disney parks. Pros: -All of the customer facing employees were wonderful! The doormen, bellhop (Steve), front desk (Andrea), and "champagne" greeter (didn't get his name) but he obviously has a great job. Each person was super friendly and inviting! -Dinner at Bull & Bear was top notch. In the top of our meal experiences of any travel that we have done! The wait staff here was so attentive. Toni was our waitress and Shane was the sommelier. Shane took the time to explain his education to us and tell us a little about the process to become a som. He was awesome! -The pool facilities were so nice! It was great to have a heated pool. We did stay on the Waldorf side, although we could have gone to the lazy river next door (but heard from people staying there that the heater was not working.) The pool staff was great too! There is also corn hole, ping pong, and paddle ball. Our boys loved those options to take a break from swimming! -Our room was very spacious and beautiful! The whole hotel has the "beach club" smell! -Hotel guests can use the driving range on property a couple of hours per day for no cost. Again, this was great for our boys. -We didn't use their transportation to any parks (didn't go to any this time), but it seemed convenient! Cons: -For some reason, our room wasn't serviced for 2 days in a row. We had to call down both days to ask them to come up (needed more towel & items for our pull out bed) and had to call again for turn down service. We made sure that the privacy light wasn't on and that didn't make a difference. As mentioned above, they were very apologetic and went above & beyond to make things right. -The opposite of that...we had late check out, 4pm. We ended up leaving around 3. From 12-3, we had 3 different people from housekeeping come to the room to ask when we were leaving. Each time we informed them that we had late check out. I even called the front desk (after the 1st time) who told me they would remind housekeeping of our departure time. That didn't stop them from coming 2 more times. We couldn't help but laugh at the fact that we had to beg them for service for 2 days and on our last day, they couldn't wait to come in to our room! -We were double charged for something. Be sure to check your statement at the end of your stay! -BEWARE OF CONFERENCES!!! This was by far the biggest downfall. A conference moved in during our 3rd day there and absolutely took over the resort. The lobby bar was packed at all times of the day with their people and couldn't really be used by the average guest. In addition, when it wasn't their "session" times, large groups would meet in common areas, including the patio. They would pull basically all of the patio chairs around one common area to have their "morning meeting". Our family, who was trying to enjoy the nice weather felt weird even walking through, let along trying to find a place to sit and enjoy coffee and breakfast. Two things about this (1) If we had spent our days at the parks, this likely wouldn't have been a huge deal or as noticeable. (2) Management tried to justify it by saying they were "just at full capacity". While I see that, I disagree that it would be the same crowded feeling if the hotel were just at capacity with every-day guests. People would be going to & from parks and likely wouldn't gather for meetings in groups of 15-20 in common areas!!! All in all, we would give them another try. For the price & size of room vs what you would get for the same amount at a Disney resort it would be a no-brainer for us!

Only deal with sales team, sales and marketing director absolutely clueless and looks like he’s not seen an RFP in years. Worst is you taking time to put notes in the RFP request to ask him to call you about an an RFP only for him to not care and have a minion call.MOTM was awarded to Caribe Royale, and A.Piedra.