Waldorf Astoria Orlando

Nice property but services that Waldorf often touts as its differentiator is very poor here (other than the breakfast crew which was very pleasant.). The biggest issue I have is that the hotel will not provide free upgrades to Hilton Diamond members if you purchase a higher tier room. If you purchase the basic room (i.e. spend less money), they will upgrade you BUT if you purchase a higher tier room (i.e. spend more money at Hilton), they will not provide you with a free upgrade. There ARE rooms available, but they charge you $200 a night for the upgrade. We’ve been Hilton Diamond members for more than a decade but no more….we are moving to the @ Ritz Carlton Orlando today, which is very close to Disney and the parks. They have offered to upgrade us for the move. I SUGGEST YOU CONSIDER OTHER OPTIONS….NOT THE WALDORF ORLANDO IF YOU ARE A HILTON HONORS MEMBER.

Great stay at the WA. Staff was excellent. A special thanks to Mena who went above and beyond to accommodate my family’s needs. She truly bent over backwards to make our stay even better. All services, and restaurants were outstanding. We look forward to visiting again in the near future. Thank you!

I was here for a few days and ate at Bull n Bear every night for dinner. Alexie Diana and Zalina are the reason we keep coming back

1 I Regret Choosing Waldorf Astoria If you want to pay a high price to be mistreated, this is the place for you. I arrived on July 24. On the 25th, I lost my room key and requested a replacement — no problem at all. But on the 26th, the exact same situation was treated completely differently. I was suddenly told I couldn’t receive a replacement key without my husband’s authorization (even though I had already checked in with my own ID). I was forced to wait in the lobby and escorted to the room by security — only to find my husband simply asleep inside. It’s now been almost 48 hours since I filed a formal complaint about this humiliating experience, and I haven’t received any response. I emailed at least three hotel representatives, and none of them has followed up. Today, I was unexpectedly approached by an employee named Bill, who told me I wasn’t allowed to run in that area — despite having been previously told by hotel staff that it was fine. So which version of the rules should I follow? This experience has absolutely ruined my vacation. I feel sad, disappointed, and deeply uncomfortable having to see the same staff members involved in the situation every single day. One thing is certain: I will never stay here again.

Well presented hotel, and new refurbished. The rooms are nice. Generally the service is good, but the service at the Oscars restaurant is exceptional. Our server Kurt and the restaurant manager Victoria were so helpful and accommodating during our stay. Generally family friendly, would recommend the hotel.