Hotel Continental Oslo

The rooms although very beautiful but very small . The bathroom and shower size very good and the toiletaries very nice there is no concierge at this hotel !! No lobby to sit and relax or wait till your room is ready ?! The location is great and close to great restaurant and shops staff are very helpful and friendly

Fabulous hotel - great accommodations, food, staff and a great location to view the attractions in Oslo.

We stayed two nights in one of Hotel Continental’s premier suites at approximately $3,700 per night. Given its five-star positioning, Leading Hotels of the World membership and American Express Fine Hotels + Resorts affiliation, the experience fell remarkably short. There was no doorman or bellman when we arrived, so my driver and I carried five heavy bags into the hotel ourselves. Luggage delivery was extremely slow, and while five bags initially arrived, 2 hand bags were missing. Calls to housekeeping and reception repeatedly went unanswered. We encountered stained and worn towels, a stained bathrobe, inadequate bedding for the king bed, and a replacement duvet that arrived around 10 PM and was still too small. Even basic requests required repeated calls. Bedding was replaced by a bellman. Some individual employees were very good, including the receptionist, porter and Manager on Duty. The problem appeared to be the overall operation and management, not the efforts of individual staff. What was particularly disappointing was the response after I raised these issues directly with Hotel Director Nina Henriette Brandanger and owner and CEO Elisabeth C. Brochmann. Rather than squarely addressing the cumulative failures, the response emphasized that it had been a “very busy weekend” and attributed aspects of our experience to Norwegian hospitality and differing personal expectations of a five-star hotel. That response was almost as disappointing as the stay. Unanswered telephones, inadequate staffing, missing luggage and stained linens are not cultural differences or matters of personal preference. Hotels have bad days. What distinguishes a true five-star hotel is both the consistency of its service and how management responds when it fails. At approximately $7,400 for two nights in one of Hotel Continental’s premier suites, both the experience and management’s response fell well short of the standard the hotel represents and charges for.

A perfect hotel. Great staff. Gorgeous rooms and exceptional breakfast

This hotel has the worst service, I have ever experienced. Not able to book a table in any restaurants, all trainees in the reception, nobody to pick up the suitcases when you arrive. They don t even have technicians in the weekends, to fix electrical problems in the rooms.