The Thief Hotel

I had a horrible experience. I was taking a shower around 11pm and the water was shut off midway through my shower. I still had soap on me and had to towel off. There was no notice whatsoever. I called the front desk and they said repairs were being made to the water line and would resume in 20-30 minutes. They promised to update me. I was never updated. I waited over 2 hours before giving up and going to bed dirty at 2am. When I woke up at 9am there was still no running water. I went to breakfast and came back at 10:30am and the water was still not working. The front desk suggested I shower in the public spa downstairs which is exposed and does not have enclosed stalls. It was so inconvenient to change my clothes and bring my face wash and grooming products down to the spa. I did not have running water until after noon, a full 12+ hours after the water was shut down, making my hotel bathroom essentially unusable. The man who checked me out was extremely unsympathetic and did not offer anything to help make the situation better. I was extremely disappointed and would not stay at The Thief again.

I have always loved THE THIEF. I first stayed there back in 2017, but I hadn’t visited for several years until recently. I was pleasantly surprised to find that it’s still just as wonderful as I remembered. The rooms feel modern and fresh, and they are consistently spotlessly clean. The rooftop bar is fantastic, offering beautiful views and a lively atmosphere. While the spa isn’t the largest in Oslo, and might feel a bit small at times, it offers a relaxing experience. One of the absolute highlights for me is the breakfast, it’s truly exceptional. I honestly believe The Thief serves the best breakfast in all of Oslo, and I say that as someone who has stayed at many different hotels in the city. The variety, quality, and attention to detail are outstanding, making it a perfect start to the day. Overall, the place continues to exceed my expectations, combining style, comfort, and excellent service. I’m already looking forward to my next stay and would highly recommend it to anyone visiting Oslo.

Beautiful hotel and room. We had a room with a view and it was spacious, modern, and cozy. We had lunch at the restaurant and it was great. Service was equally great. It’s walking distance to everything, restaurants, museums, the Oslo Fjord. Loved it.

The hotel is absolutely beautiful. However the service leaves a lot to be desired and certain elements of the hotel don’t function well. We were exhausted and wanted to have a bite in the hotel restaurant. At 5:30pm we walked in and there were two tables occupied but probably 30 or more open and we were told they were fully booked and sent away. They didn’t even offer to send food to our room until we complained at the front desk. Then there was no hot water to shower and we had to bring it up twice before they told us we could shower at the spa where there was hot water. But of course then the elevator wasn’t functioning. It was like this every step of the way making the stay difficult and frustrating. And it was very expensive

The room service was outstanding - anything I needed was provided within five minutes. The hotel was very clean and the staff was excellent. I feel I got good value for money. The location is very central