ARC The Hotel

We live in Ottawa and decided to book one night when attending the Ottawa Jazz Festival on June 27. After booking online it gave us the option to upgrade to a suite with a Roman Tub, which we did. It worked out great because it poured rain before the main act. I walked a few short blocks to the Jazz Festival while my wife enjoyed a wonderful bath. Staff were great from the second we walked in. Check in was easy and when we went to park, one of the staff met us to assist with getting into the parking garage. We ordered room service and the pork belly and service were wonderful. Will be back.

I’ve stayed at the ARC for a business trip to Ottawa. Location is amazing and staff is very professional.

I honestly don’t understand how this hotel can claim to be a 4-star establishment. The photos on the website are extremely misleading — I’m not sure when they were taken, but the current state of the hotel is nowhere near what’s advertised. It’s poorly maintained, dirty, and just disappointing overall. The worst part? They’re scammers. At checkout, we were charged extra fees that had never been disclosed at check-in, simply because we booked through a third-party website. When we questioned it, they told us to check with the third-party provider. Once we got home, we looked at our invoice, and it clearly stated: “Paid via credit card. Room cost paid in advance. There will be NO additional charges or fees for the room.” I can’t even imagine how many people have been tricked this way. And that’s just the beginning. Here are a few of the many issues we experienced: - Strong smell of moisture and mold in the room (likely due to the bathroom fan clogged with visible dust) - Hallway vacuuming both nights at 8:30 PM — we were there for the marathon and needed to sleep early - No hot water and barely any water pressure, and for some reason, the water smelled awful, like old, stagnant pipes — truly unpleasant - Fridge not working properly — our breakfast for race day spoiled overnight - TV kept losing signal - Overall cleanliness was unacceptable - Elevators were painfully slow — only 8 floors, but it took forever to get anywhere. Don’t be in a rush! To be clear, this wasn’t just a one-off issue with our room. We were traveling with two other couples who also stayed at the hotel, and their experience was almost identical — same issues, same disappointments. Don’t be fooled. Had I known, I would’ve gladly paid extra bucks per night to avoid this place. Save yourself the frustration, and the ruined experience. I wouldn’t stay here again if it were free.

Friendly hotel - if pealing a little at the edges. Good size rooms, comfortable beds, good shower and central location. Stayed three nights for work and half a day for play. Close to Canal and 10 minutes from BM markets area. Has good internet, but slow lifts.

Bernice has the best customer service!! Great care for guests and goes above and beyond!! Appreciate your guest services!!