ARC The Hotel

Came down for 3 nights, 4 days of work. Unexpectedly resolved everything on day 2. Hotel refunded the extra night! Lovely staff who were very accommodating. Very good area which satisfied our needs. Parking was extra but was worth the cost.

A great location for exploring Ottawa downtown. Reception staff were efficient and friendly and there is a nice little bar and restaurant. We didn’t eat here as there were some big (and loud) TVs on all the time which we dislike. The room was spacious although the décor was a little dated. The bathroom was small and the bath was too shallow for an adult. We liked everything else about the room from the big windows, responsive heating system, thoughtful lighting, generous seating area and the most comfortable bed and bedding we have slept in ever in a hotel.

I had a very quick, easy check in because I completed pre check in online. If you get a text and email with your name and this hotel, it’s likely legitimate. Pre check in made the in‑person process take less than a minute. Room 515 had a few issues: the desk light never worked, and the fridge initially wasn’t cold. After notifying the front desk, they fixed the fridge, but the desk light stayed out. Some improvements would require renovation: a light inside the closet (which is where the safe is very dark), easier bedside light switches (current switches require bending behind the dresser), and extra drawers (there’s only one, though there’s open shelving). There’s a small dent on the wall from the swing bar deadbolt in the unlocked position. Blackout curtains work very well (I couldn’t tell night from morning). One side of the bed has two outlets and two USB ports on the dresser; the other side’s outlet is behind the dresser. No clocks are provided, bring one if you need the time. The safe is firmly bolted to the floor and roomy enough for a laptop. Room cleaning was flawless; staff even left my pillow arrangement intact. Noise isolation was excellent, I couldn’t hear neighboring rooms, even when nearby doors closed. Wi‑Fi was fine for browsing and light video, but inconsistent. A speed test at ~9pm showed 4.82 Mbps down / 4.90 Mbps up; daily random re‑authentications and slower speeds at times made it unreliable for video calls. There’s an Ethernet jack at the desk, but you must bring your own cable. Elevators are small and on the slower side, rated for nine people, but with luggage/backpacks realistically fit about three people. A complimentary water bottle was left daily on the dresser, a pleasant unadvertised touch. Overall: quiet hotel, short walk to multiple public transit stops and Parliament Hill. Good if you want a simple, peaceful room and don’t need much other than to sleep and use the bathroom.

Amazing place to relax love the dinning room and the food was the best. Staff were super friendly and helpfull.

The staff are the shining star of this downtown hotel, but it's also very quiet & very clean with nice linens. We recommend this hotel to all types of travelers because you will encounter the most professional people working there and it's so very comfortable.