Fairmont Chateau Laurier

We decided to go for tea at Zoe's in Chateau Laurier. WOW! Fantastic experience - the tea, the food, the ambience were all terrific! Our server, Josee, made the experience even better, she was lovely and accommodating to our family and to my son - she was superb and made our afternoon. We appreciate her and the experience we had - EXCELLENT! Big Thank you!

While I understand the hotel has started a renovation, our room — a suite — was in unacceptable condition. There is no reason or excuse for a guest to walk into this: peeling paint, ripped furniture, a coat of dust on every surface. You can maintain the basics, no matter how old a room. As a “fix,” one of our desk chairs was swapped for another that was less torn. We were told we’d be sent prosecco but nothing came. I would absolutely look at other hotels if you are considering a stay.

This was a beautiful hotel. I stayed for the week in the gold section. This is the upgrade from regular. I paid about 700 per night for no a/c. The hotels only fix is to go to the no gold floors that have better a/c or they brought me a fan. The room was unbearably hot and it is the norm. The maintenance guy they sent even said they know it’s bad and refuse to do anything about it. Lastly the majority of the staff are not nice. Having a drink in the restaurant we witnessed the manager belittle the staff in front of us and other patrons. This is t the place to stay anymore.

-Needs room updates for sure. -Lack of plugs. -Filthy air conditioner filters. -expresso coffee not regular coffee. -NO deliveries to your room! (Food, etc.) -Lights are not bright enough. -Air conditioner runs all the time(can’t change to warm up or cool down.)

Of course an impressive building, though a level lower than some other Canadian Fairmonts like Frontenac-Quebec and Banff. Inside also impressive, with a great but very pricey Zoe restaurant (breakfast costs more than a midprice dinner in town) and one of the biggest inside pools we've seen. Friendly reception. Really a work of art with its own charms, but if you compare price and what you get it's also a lot of 'hot air' (paying for the reputation). Location is unbeatable, next to parliament and a Light Rail station. But this is where it stops - the room is definitely not worth a 5-star price. Not big, small bathroom with only a shower, crammed desk with good coffee/tea making. Good King bed. Worth 3-4 stars only.