Fairmont Chateau Laurier

A beautiful hotel inside and out. We stayed two nights in a room only basis. The room was beautiful and extremely clean and had everything you needed. However, the sheets on the bed were very stiff, hard and heavy. The quilt and sheets kept separating during the night. The door was a struggle to open and close we had to push it really hard both ways. The staff were really welcoming and helpful. The hotel is a great location for sightseeing Ottawa.

The hotel did not fully honor the property credit provided by my Chase credit card and refused to rectify the situation. I have filed a complaint with Chase about the experience.

It's a pleasure to experience the grandeur of an old hotel (1909). The Chateau is clearly a magnificent structure right in the middle of things and with a great view of the canal (on one side.) Our room for two nights was pleasant and well-equipped with a lovely, comfy bed, great linens, good AC, good curtains, a big TV, a huge closet, a safe, and two nice chairs. The bathroom was small and a bit cramped and the shower fittings were very confusing, actually awful. Could not figure them out! No fan either. But there was good lighting and a makeup mirror. Walking around the hotel was a delight, so much history, so much to see. The corridors were wide and gracious as were all the fittings, light fixtures, etc. We found the front desk understaffed each time we passed by or needed something, even at checkout time. Only one station open of the four possible. The breakfast restaurant had appalling prices. $94 for two for the buffet, which was okay but not as good as many others, especially those in Europe. Two cooked breakfasts the next morning were better ... $77. My recommendation: don't eat here. We enjoyed the stay overall and slept well. have been fortunate to be able to stay at the grand hotel three times in my life, but this will be the last.

We booked into the hotel via travel agent and requested a king room with views of the parliament. The building itself is very beautiful and centrally located. The staff are attentive and helpful. However, as soon as I entered the elevators, I was aware of a strong smell emanating from the carpets which needed to be replaced. When we entered our room under the eaves of the roof, there was effectively a peek view of parliament, if stood in the corner of the room behind the bed. It did not measure up to the photos that we had been shown of these rooms. However, the reason I’m posting this review is because I have mold/dust allergies, which were triggered within 10 minutes of being in the room. I had an asthma attack and talked to staff about changing rooms to something without the carpet. They were very accommodating and did move me to a more recently updated room with a new carpet which was not an issue. The elevators remain challenging for me throughout the stay because of the odor. I’m posting this review so if any other mold/dust sensitive traveler reads it, they can be sure to request a recently updated room

Chateau Laurier is a historic hotel in a perfect location in walking distance to many of the attractions of Ottawa as well as many restaurants. The service is excellent, the staff very helpful and friendly, the rooms very clean. The rooms are spacious but in the 6th floor the window is small and there is not much of a view. The bathroom is also on the smaller side, but it is a historic building. The Restaurants are very good and we enjoyed the terrace for lunch. We found the price in relation to what was offered. We would definitely come back, especially since you cannot beat the location.