Fairmont Chateau Laurier

Could not have asked for a better experience. My daughter wanted to be a princess in a castle and every single team member made that happen for her from the moment we walked in. A special shout out to Leo L, the concierge, who’s kindness towards her was appreciated beyond words. On top of the amazing service, the history, pool, food and location just makes for a wonderful time.

The hotel itself is legendary, but it takes the right people to keep the legend alive. We are econo travellers, but we had to go to Ottawa for a solemn family event and we mostly wanted to be together, downtown. I booked us at the Chateau and was unaware that I booked “ Gold Service”until we were checked in by a marvellous employee named Darryl. We felt like royalty! I am sure experience is the same even without the Gold Service, buy you can read about the perks on their website and we enjoyed everything it offered! From the moment we were greeted at the door, and had our luggage taken care of by an employee, until we checked out all we were treated to were smiles, had doors opened for us, and polite, cheerful service everywhere in the hotel. We appreciated being there so much, and appreciated the service excellence. I hope we have a chance to return.

As expected a very nice hotel, with lovely staff and not overly pretentious as we found in Quebec. The room was excellent and space to move and sit. The bathrooms in this group of hotels seem very small for some reason, not ideal if large or mobility issues. I would definitely recommend and stay here again. A big plus it is dog friendly.

Really disappointed in this hotel. Spent a fortune to stay here for a week. First room smelled so bad I couldn't stay there. Such a shame as the room looked gorgeous. They moved me to a very small room, much smaller than the room I had paid for. The room door was open when i got there. I touched the curtains and the hook came straight out of the wall. Bathroom door wouldn't close. Slept there the first night. Moved to a different room the next day. Again much smaller than the first room but I thought it will do. I just wanted to unpack and have a cup of tea. The kettle wouldn't work. They brought me a different one. I rinsed it out in the sink and loads of black gunk came out. I don't understand. I thought this was a luxury hotel?

My wife and I recently stayed two nights at the Fairmont Chateau Laurier. We had stayed there as well last year. Although I like the hotel and would stay again, I wanted to write a review about my experience reserving a room. I had checked the hotel's website and decided on a room with a refundable rate. We often have to cancel trips, so a refundable rate is essential. I had exited the hotel's website for some reason and somehow got an Expedia website for the hotel when I logged back on. Their (and others) have websites that look similar to the hotel's. I somehow thought I was getting a refundable room (I wasn't). After discovering my error, I contacted Expedia about the mistake, but they would not let me change my reservation. Only the hotel could do that, I was told. The hotel said it was ok with them if I cancelled the Expedia reservation. Expedia then told me that I would have to pay a one night cancellation fee to do that. Fortunately, I was able to make the trip. However, I ended up paying significantly more than the going rate at the hotel. For some reason, Expedia added significant fees onto the price of the room. The lesson is that websites that might appear to be for a hotel might not be the hotel's website.