The Westin Ottawa

I stayed at the Westin Hotel June 4-7 2026. On the last night, there was flood in my room related to the renovations going on floors above. I had to move rooms in the middle of the night (5am) which was very disruptive. In addition, the front desk noted that many people had to move due to this flood, and there was water dripping into buckets around the conference I was attending on the 4th floor. After all this, the hotel was unwilling to fully compensate for that night, which should have been a given (hotel first offered only guest points as compensation, and ultimately after much discussion gave only partial compensation). I don't recommend staying here, particularly while this renovation is going on, and very poor management response to a major disruption.

Can’t beat the location. The fact you can get to the mall without going outside is great. Can walk to a lot of main sites. The staff were amazing especially the check in experience. They allowed us early check in and we had an incredible room for my family with a corner amazing view. We could see the canal, fairmont and parliament and there was tons of space for my son’s cot. The room needs a bit of a refresh. It’s showing some wear and tear and some molding In the shower. The pool too could use some tlc. but other than that the bed was so comfortable and we had a great experience. We would stay here again.

Poorly maintained. Desperately needing a cleanup and facelift. Rooms and hallways were not very clean. Old sheets with rips and visible dirt and stains on chairs in room. “Funky” BO type smell in our room. Asked for room to be “freshened” but the treatment only lasted a few hours. It was like a team of hockey players had used the room as a workout and locker room. Drapes don’t easily open and close. Elevator system is annoyingly slow. Adjacent to mall is a plus. Nice staff. Great location in Ottawa. Would not at all recommend this unless it had a major restoration. Not good representation of the brand

Stayed at the hotel, while the staff was friendly, the noise of construction on the 18th floor was very loud. Machinery, music, singing and noise at 730 am. My elderly family member struggles to sleep and this was out of control. Spoke to staff but was not taken seriously.

I love staying at a Westin property for the heavenly beds and the white tea bathroom products. The Westin Ottawa has the best location if you are wanting to be in the heart of downtown Ottawa to experience the parliament building, the canal, the market, and Rideau mall (which is attached to the hotel). I received a message from the concierge desk prior to arrival with suggested things to do and checking in online. I requested an early checkin as we had evening plans to celebrate a special milestone. Of course they cannot guarantee early checkin but I was told they would make note of it. Not only was my early checkin honoured, but they sent up a nice “treat” for us to celebrate with a handwritten note. Classy. Our view in the room was outstanding looking at the canal and parliament building. AC was amazing - we like a cold room and boy did it get nice and cold. Slept amazing. We enjoyed the buffet breakfast which was delicious sitting at a table overlooking the canal and also had incredible service. We are Marriott bonvoy members and I highly recommend you join (free) before you go. This gets you free wifi and you start collecting points for free nights. Enhance your Marriott points by getting a Marriott credit card to use for extra points! The Westin Ottawa is a great choice for your downtown Ottawa stay. For sure the rooms are ready for a modern facelift and we were told they were doing stuff on the top floor so maybe it is coming? I look forward to returning.