Hyatt Regency Aruba Resort Spa and Casino

Upon arrival, our room was not clean. The bathroom tub had hair in it and hair stuck on the walls. We requested a new cleaning 3 times before it was finally addressed and not once an apology from anyone. Then, later on in the trip we had pre-reserved pool chairs (as they tell you to) and when we go down to sit in our chairs, one of the pool staff tells us these chairs are for hotel guests and we cant’t sit here and accuses us of not being hotel guests. When I promptly corrected her, instead of being apologetic and what should have been a reaction of embarrassment on her end, she further suggested we were lying when she demanded “then what’s our last name and room number???” Almost as if she was trying to catch us in a lie?? Just so bizarre. After giving her what she needed, she stormed off and never came back to apologize or address any of that interaction or mistake on her end. There was also never any apology from management or literally anything addressed whatsoever. This was a disappointing guest experience to say the least.

Beautiful property, wonderful staff. Couldn’t not have been happier on this trip. There are plenty of restaurants, very clean. Reserve your beach and pool chairs before you go to ensure you get seats that you want.

We had a great family vacation. The Hyatt Regency Aruba is in a great location within walking distance to several shops and restaurants. The staff were friendly and helpful. The beach was nice and calm easy to swim. The pools were also nice. The resort garden is beautiful we enjoyed visiting with the parrots on site.

We are a family that went to Cancun twice a year but decided to try Aruba since “no one ever says anything bad about Aruba”. So our first day we couldn’t understand what was so alluring about this small island but as the week went on, we knew exactly what everyone was talking about. Staying at the Hyatt made this trip perfect because its location was right in the middle of the strip so we can walk left or walk right and not feel so exhausted. We were right across or besides so many restaurants so never needed to taxi anywhere. The snorkel excursions took off right at the beach so we didn’t need to go too far, the Jungle tour picked us up right at the hotel. While the Hyatt is not an all incisive like a typical Cancun hotel it did force us to be thoughtful in our food choices so we didn’t stuff ourselves and we did alot of walking which helped keep us healthy. Overall Hyatt was wonderful and Aruba is magical. We will definitely be returning.

Aruba Hyatt is the Best Hotel Ever! We have travelled many places and luckily found many great spots in the last 3+ Decades, but OUR FAVORITE is the Aruba Hyatt Regency and we have literally stayed there over 20 times! Great Views, Grounds, Restaurant, Staff etc..