The Colony Palm Beach

We only stayed here 1 night because our flight was cancelled and had stayed somewhere else on Singer Island the few days before. For this reason, I am so happy it worked out this way. The Colony is such a beautiful and unique hotel. The service was impeccable, food and drinks were fantastic and our overall experience was amazing. Location is also near everything on Worth Ave. We will definitely return!

I just had the misfortune of spending the past four nights at The Colony Hotel while attending a conference there. The room, which was microscopic in size, was filthy and in a state befitting a cheap interstate motel, not a legendary property in an upscale resort community that charges approx. $5000 for four nights. I encourage you to view the attached photographs of my room and to judge for yourself. I arrived and unpacked to get ready for a busy trip. Once unpacked, I found a microscopic bathroom that was filthy, covered in hair follicles on the wall, floor, shower, even the tissue dispenser! The tiles were covered in mold. The shower head was caked in rust and limescale. The plaster was crumbling. Even the toilet bowl had a large chunk taken out of it! En route out to meetings, I called the manager, who offered to clean the room, but upon my afternoon return I found that there were still so many hair follicles covering the floor of the shower that I had to wipe it out myself with toilet paper. Again, I called the manager, and was told that "someone would check it out during evening service". I was told I could change rooms at the same level, but there was no time, and I should not have to change rooms to avoid grime in a hotel where my average night's stay was north of $1200. In my photos, you will see furniture that is gouged and worn, wallpaper peeling, curtains that are falling off the track, mismatching paint streaks, hairs stuck to walls, plaster crumbling, corroded door hardware, mold on the shower tile, filthy tile, drains that haven't been properly cleaned (perhaps for years, especially as mine left standing water when showering), a showerhead so disgusting one doesn't even want to touch it, and the shelves where towels were places covered in mould and filth. My entire visit was made so unpleasant by The Colony. I dreaded every moment I had to spend in that room and felt unclean the entire trip. I asked others at the conference if their rooms had similar issues and was told that they did. I hope that they weren't as severe, but gathering from the scraped floors of the hotel dining room that hadn't been attended to for ages, I imagine they were. Management's response was inadequate and insincere to say the least. Eventually, I gave up. Via telephone, I received insincere, monotone apologies and was offered a mere $150 (3% of my bill!) restaurant credit in a hotel that was so revolting and like a bad interstate motel, that's not much less than what I should have paid for the entire stay. My conclusion was that the once legendary Colony Hotel has been left to ruin, painted and papered over with vibrant colors meant to distract visitors from a crumbling infrastructure so that they owners could extract every last penny from its former reputation and a great location. I won't be returning.

This is the fourth consecutive year we have stayed at The Colony for 3 nights to celebrate our anniversary. I don’t remember what room we stayed in the first year but the next two visits we stayed in ROOM 135. It has a king size bed in a good-size room with a lovely, large bathroom. So naturally when we made our reservations months in advance we requested #135. When we arrived, we were told it was not available and we were given #134. Yikes! While both had king-size beds that’s where the similarities stop. The bathroom was so tiny that when sitting on the commode you could reach beyond the pedestal sink and touch the wall one side and on the other side about 3-4 inches away was the tub so you were hemmed in! In addition, a door right outside our room led to the passage way to the annex. While front desk said this shouldn’t have happened, believe me when I tell you that I heard that door open and shut numerous times when I was trying to sleep. And they have the nerve to charge the same amount for both room even though 135 was so much bigger! Their rationale was both had king-size beds. Ha! One felt deluxe; the other was economy!

Excellent service!!! Love the Colony... Always so very friendly! Woo! Beautiful room, Old fashioned hospitality. .... Thank you again for choosing our Pink Paradise. We hope to see you again soon! Warmest Regards, ≥... .... >>>>>> >>>> >>>>

We LOVED our stay here! We were surprised with a complementary room upgrade when we arrived. The villa we stayed in was absolutely fabulous. All the staff were so helpful and kind and treated us like old friends. Breakfast at Swifty's was perfect as always, and we will definitely be coming back soon!