The Colony Palm Beach

We had a wonderful stay here! room was very clean with the biggest tv ive ever seen in a hotel, the lobby is cute and decorated, location is very nice (across the street from the beach), and staff was so kind. beware that because it is on the beach there is not parking right by the hotel, they offer valet for $40/ night (at least when we were there) and there is public parking available, its just a block or so away. we opted for valet and it took about 10 minutes to get our car after requested, and staff was very nice about bringing the car back just because we forgot something. also the restaurant attached was very yummy overall great experience, will be staying here again next time we are in miami beach.

Amazing atmosphere, classic Palm Beach. The food is incredible. Staff is super lovely and professional. The location couldn’t be more ideal and the amenities are great.

We decided to stay at the colony based on a friends Recommendation. It also happened to be my son's birthday. When the front desk learn of this not only did we get in early they upgraded us to the penthouse suite. It couldn't have been a better surprise for the occasion. We absolutely love staying there. We ate breakfast lunch and dinner while we were there and the food and service is spectacular. I couldn't recommend this hotel more. I give it a 12 out of 10.

We just returned from a long weekend at The Colony, and it continues to exceed our expectations year after year. This was our third April visit, and we loved every minute of our stay. The hotel is absolutely stunning. The signature pink décor is vibrant and stylish, with incredible attention to detail throughout the hotel. The property is perfect for photos, especially on a girls’ getaway, and the service is consistently top-notch. Every team member we encountered was warm, welcoming, and genuinely attentive. The level of hospitality truly sets this property apart. One of our favorite perks is the house car, which makes getting around the island easy. A special thank you to Winston, who we’ve had the pleasure of seeing each year. He’s incredibly knowledgeable and always a joy to chat with. At the pool, Phillip took wonderful care of us. He is hardworking, personable, and always attentive. Our room was spotless, and we really appreciated the thoughtful service from Nikki and Claudette, who were both incredibly accommodating. The Colony is such a special property, and we’re already looking forward to our next visit! Lori Nashville, Tennessee

The Colony is a beautiful and iconic property with a distinctly Palm Beach feel, and overall we had a good stay. We chose it because it seemed to offer exactly what we were looking for on a trip to the area: a great location, a lively atmosphere, a sense of history, and a more elevated experience than a standard hotel. In a number of ways, it delivered on that. The ambiance is special, the design and character are memorable, and the food and beverage program was genuinely impressive. That said, I do not think the overall experience fully justified the price, and that is what would make me hesitate to stay again. The most disruptive part of our stay was the noise near our room related to housekeeping activity. It appeared there was an adjoining room or service access point nearby, and staff were repeatedly going in and out while cleaning. Each time, the door was slamming forcefully against the frame. This was not a minor background noise or a small inconvenience. It was loud enough to shake and rumble inside our room, and it made it difficult to rest, nap, take a call, or simply relax in the room during those periods. That kind of disruption feels especially noticeable at a hotel in this price range. What made it more frustrating was that it seemed like the kind of thing that should be relatively easy to prevent operationally. I tried to explain it to a staff member in the moment, but there seemed to be a communication barrier, and when I contacted housekeeping directly, I did not get the sense that the concern was really understood or addressed. The other disappointment was the arrival experience. We arrived early because our flight landed ahead of schedule, and we fully understood that check-in was later in the afternoon. We were not expecting immediate access to the room and were simply asking where we could comfortably wait in the meantime. Unfortunately, the interaction at the front desk came across as stiff and somewhat condescending rather than warm or genuinely helpful. The check-in time was repeated multiple times even though we had already acknowledged it, and the conversation felt more procedural than hospitable. At a hotel in this category, tone and authenticity matter, and that part of the experience felt off. So overall, I would describe it as a good stay at a beautiful property, with a lot going for it. The setting, energy, and history are all appealing, and the food and drinks were a real highlight. But for the rate we paid, we expected a higher level of service, more polish, and more consistency in the experience. We have stayed at other luxury properties where that difference is very noticeable. This was not a bad stay, and I do not want to make it sound like it was. But it also did not feel like a particularly strong value. If the pricing were more aligned with the level of service and overall experience, we would consider returning. Otherwise, we would likely explore other options in the area next time.