Eau Palm Beach Resort & Spa

As a person that travels a lot I can honestly say this is the best Hotel in the USA , the service the ambiance, the guitarist in the Lobby Arturo Romay makes every evening ideal . The food is outstanding and the spa is amazing, I wish there it was a club membership. They put so much detail into everything the vegetation is incredible all the flowers and plants are real . I hope nothing ever changes specially the prices .

I have been a loyal member of La Coquille Club at the Eau Palm Beach Resort & Spa for over five years, and up until now it has been one of my favorite places. It truly feels like an extension of our home. Unfortunately, my recent experience at the pool was so upsetting that I feel compelled to share it. On September 25 I arrived at the pool with my three year old daughter. I am also pregnant. I came for a short swim and showed a clear photo of my membership card on my phone which included my picture, name and member number. While the assistant manager was polite and accommodating, the pool manager repeatedly lectured me about the card policy even after I had already been allowed in and had provided proof of membership. Her approach felt harassing, confrontational and completely contrary to the five star service I have come to expect. What is even more disappointing is the management response since the incident. Instead of acknowledging the harassment and the discomfort it caused, their replies have been focused on repeating the policy. This is something I already understand and respect. Rather than taking responsibility or demonstrating a genuine commitment to member relations and guest comfort, they chose to reinforce the policy again and again. Mistakes happen at even the best hotels. What separates true five star resorts is how management responds with empathy, flexibility and discretion. Eau Palm Beach needs to refocus on customer service and guest experience. Policies are important, but so is the human element. I hope leadership takes this seriously because no member or guest should be treated this way.

Great 2 nights weekend. Attention to details and service is top notch. Staff is great, property is beautiful, food is good. There was entertainment in the evening as well. The instrumental guitar music at the lobby. We got to know the musicians, Arturo Romay. Truly a virtuoso and a master of guitar, I didn’t expect world class musician casually playing at the hotel.

What an Amazing experience!! The staff is so good and very charming We Hope to come back soon again . The best staycation you can ask for

The stay was amazing - top notch everything; food was good, the pool and beach were perfect; the best part of our trip by far was the guitar player in the lobby - probably one of the most talented musicians I have ever listened to; I don’t normally go out of my way to say something but I’m in my hotel room looking out the second floor on the balcony and I see him walking by and shouted out “you’re amazing”; he said hold on, came up to the hotel room, introduced himself, gave me a music sample and invited us to hear him perform out the outdoor restaurant (which we did) - great overall experience but the music made the trip!