Eau Palm Beach Resort & Spa

The Live entertainment made the stay so memorable. I really enjoyed my Saturday night and Sunday afternoon listening to Arturo Roman and George Bugatti! Arturo nail’s Santana! Thank you Arturo and George

This is a beautiful hotel for a luxurious and relaxing get-away. We stayed in an ocean view room on the 5th floor. The highlight for me was the balcony with a table and two chairs from which we had a pool/ocean view. We enjoyed sitting there having our morning tea/coffee and evening cocktails. The room and bathroom were also very comfortable and beautiful. We appreciated having a tea/coffee maker in the room as well as a mini-fridge that was kept stocked with Fiji water. The Wi-Fi worked well. Housekeeping did a great job and brought us turn-down chocolates that were very tasty. The hotel lobby and pool areas are all very beautiful and the staff helpful. We had drinks at the bar in Nobu (shout out to Jessica the amazing bar tender). We also ate lunch at Stir, one dinner at Breeze and one dinner at Angle. Overall the food was good, but we thought the service at Angle was a bit slow. The staff at the pool were also great with helping me find a lounge chair in a shaded area (my preference) when I went to the pool. Although the pool was busy on a couple of days no problem getting a lounge chair. We thought the prices for food and drinks were high within the hotel, but were expecting it based on the room prices and having looked at the menus online. There are some lower price-level restaurants within walking distance that we also tried. We had a good dinner at Art Basil (Italian restaurant) in the shopping center across the street from the hotel and brunch at Dune Deck Cafe (beach-front bar/diner) a short walk up the beach.

This hotel has great bones and will be nice one day. Staff is mostly very good. Club lounge is nice but everything needs to be updated. The rooms need total transformation. Easily the worst pillows of any hotel in the world I have ever “tried to sleep with.”

this hotel has beautiful grounds, nice restaurants and adequate rooms It needs to totally revamp its front desk operations. Check-in was a disaster. The hotel did not honor the five star alliance package. Though it was 7 PM at night and an upgrade was available, I was advised it was not cleaned. They could however, offer an upgrade that was $800 more expensive. when I showed some hesitation, they offered to negotiate this fee. They contended and that the upgrade was available, though it wasn’t cleaned therefore they did not have to provide an upgrade. The hotel is pretty empty. It seems like the front desk employees know very little about the Hotel operations. I was told that my package included a free breakfast, but they could not tell me if there was a limit on that breakfast. The hotel rooms are nice enough but look like they came out of the 80s. They definitely need an update. The hotel is in a nice location, on a beautiful property, on a lovely stretch of beach.

We’ve reviewed this hotel before. At the time, we downgraded the rating based on three negatives: (1) lack of meaningful wifi/cell service - to the point we couldn’t make calls or fully download email inboxes, (2) “vanity” Nobu - couldn’t ever get a table, and (3) well-intentioned but disruptive housekeeping. All three issues have been fixed. There is now high speed wifi available, and we had no issues making calls or working from the hotel. Nobu has been extended and reservations are easily available (and the food was terrific). No frequent knocks or calls from housekeeping. In addition to resolving those issues, they maintain the same high level of service. Staff are incredible, spa is decadent, pool area terrific. arcade gives young family members something to do on a rainy day, and rooms are immaculately clean. Outstanding hotel.