Eau Palm Beach Resort & Spa

A lovely resort with exceptional service and staff. Especially enjoyed Nobu's which is conveniently located at the resort. Carlos did a great job serving us and making our experience memorable. Thursday evening had live music in the lobby by Arturo Romay. What a highlight! Beautiful ambiance and excellent music! Overall, highly recommend this resort if you are looking for a place in Palm Beach as a family , business, or pleasure.

A disaster! The beach was extremely dirty with tar balls everywhere sticking to your feet. Absolutely disgusting. But that was not the worse problem, I have traveled the world and been to many hotels across the US and the globe and never have I experienced worst service and rudeness. I was left completely shocked after having been spoken very aggressively and rudely by the waitress who had tried to overcharge us double. She was upset to have been told she made a mistake despite having asked her kindly to double check. I can’t imagine what she would have done to me should I have complained. On top of it we collected our car back from the valet with a burst tire and no apology!! The management team dealt very poorly with every single issue and never followed up after these major incidents. We will sue them as they have ignored our claims despite all their mistakes!

Excellent resort! I loved it here. Pros: Beautiful pools---I only stayed at the tranquility adult pool and it was wonderful. (juice, grapes, mini ice cream sandwiches passed, along with champagne in the pool on Sunday. There are lots of chairs around the pool, and then 2 rows of chairs in front of pool, looking at the beach. Ideal! The staff is ALL outstanding---everyone is SO polite, kind and helpful--they are a joy to be with. The breakfasts are great--excellent food and many choices. Many dinner choices---I didn't try the steakhouse, Angle, but LOVED Nobu--amazing lobster tempura, breeze is easy--and guitarist on Friday nights is fabulous., and there is an Italian, Polpo, (along with the bar and a spa restaurant) OH and the spa---it is GORGEOUS---I had a fabulous massage from Desiree--and there is a spa garden that is a perfect place to relax---along with the jacuzzi with rain water. Just lovely. The room is spacious and very comfortable. Cons---and it's really nit picky to even come up with any, but I had a great ocean front terrace, but the floor was chipped, and the chairs weren't very comfortable--no table. And the nightstands don't have any drawers, although the nightstand itself is a good size. I can't wait to go back--it is a FABULOUS place!

The Eau Pam Beach Resort is a fine all-inclusive beach resort with excellent local amenities & services. Our family had one of the rooms, and made extensive use of the restaurants and multiple pools (one dedicated for children). Sitting poolside, there were plenty of staff to bring us drinks, lunch (the ostrich meat sliders were excellent!) and much-needed sun screen. The beach was open to allow everyone to dip their toes in the sea. Very relaxing on a winter day when it's so cold & icy up north. A nice touch for the young children was an arcade play area, where the staff helped out the kids draw various sea creates with colored pens. They then scanned the kid's pictures into a computer, which added the hand-drawn sea creature to the digital aquarium of fish swimming. A big hit with our kids.

This is a good hotel, but it does have some negatives that might not bother everyone. Pro: Food was good and easy to get a table for dining The concierge was great - helpful and knowledgable The rooms were a good size, we have a nice view of the ocean and the pool area. Easy to get a chair on the beach Good ice cream and coffee in the shop I heard that the spa was nice - we didn't go Hotel was clean Con : We stayed at club level and there were kids that played hide and seek and literally climbed over furniture. They knocked over lamps. I have stayed in many 5 stars and at Disney, but this was just absurd - the parents didn't care and the staff didn't seem to dare to say anything. This is a personal pet peeve, but there were plenty of older men talking about money very loudly and how their wives were off shopping and how much they spent. It was really tacky atmosphere sometimes. Maybe that was just the crowd at that point but I found it annoying Water was rough, didn't get many days of water activities