Eau Palm Beach Resort & Spa

this hotel has beautiful grounds, nice restaurants and adequate rooms It needs to totally revamp its front desk operations. Check-in was a disaster. The hotel did not honor the five star alliance package. Though it was 7 PM at night and an upgrade was available, I was advised it was not cleaned. They could however, offer an upgrade that was $800 more expensive. when I showed some hesitation, they offered to negotiate this fee. They contended and that the upgrade was available, though it wasn’t cleaned therefore they did not have to provide an upgrade. The hotel is pretty empty. It seems like the front desk employees know very little about the Hotel operations. I was told that my package included a free breakfast, but they could not tell me if there was a limit on that breakfast. The hotel rooms are nice enough but look like they came out of the 80s. They definitely need an update. The hotel is in a nice location, on a beautiful property, on a lovely stretch of beach.

We’ve reviewed this hotel before. At the time, we downgraded the rating based on three negatives: (1) lack of meaningful wifi/cell service - to the point we couldn’t make calls or fully download email inboxes, (2) “vanity” Nobu - couldn’t ever get a table, and (3) well-intentioned but disruptive housekeeping. All three issues have been fixed. There is now high speed wifi available, and we had no issues making calls or working from the hotel. Nobu has been extended and reservations are easily available (and the food was terrific). No frequent knocks or calls from housekeeping. In addition to resolving those issues, they maintain the same high level of service. Staff are incredible, spa is decadent, pool area terrific. arcade gives young family members something to do on a rainy day, and rooms are immaculately clean. Outstanding hotel.

Arturo Romay plays here. This resort is next level. Such an amazing atmosphere. Arturo plays here often and is worth planning an evening around. Trust me. I only speak truth. Why wouldn’t you ? Do you not enjoy amazing talent ? Treat yo self !!

My 3rd stay in 3 years. Couple of things make this hotel special. 1) Family-owned business that obviously attracts, cares for, and retains terrific staff. Everyone from the 30-year veteran to the new employee were interested in making the guest experience special. 2) Property is right on the Atlantic and at low tide you can walk the uncrowded beach miles in both directions. 3) Facilities and food are first rate. They handled our board meeting as well as at least one conference without dropping the ball on either and always making us feel like we were their priority. Dinners at Angle and Nobu were a treat. Gym is world class. Rooms are clean, very quiet, & thoughtfully designed. I slept soundly. Couple of other points: spacious room with balcony. Room safe large enough for my macBook. Krups espresso maker. Best water pressure I’ve encountered in any hotel- makes for quick showers. There were two luggage racks in closet, a steam iron with full sized ironing board, and a clothing steamer. Housekeepers did a great job daily [don’t forget to tip the hardest working folks in the hotel :)

We had a great experience our kids loved the loggers kids club and the bicycle rentals that come complimentary with the resort. The resort was not overly crowded either. The only thing I would recommend is adding a family photography service that I have seen at other resorts with family portraits to capture our stay.