Tideline Ocean Resort & Spa

Horrible stay. Need a good general manager with international experience to run this property. Nice location. Staff is very rude and managers do not care at all. You need good leadership at this property. World is moving on and to see these lovely hotels going down since they don’t have leadership with luxury experience is sad. I will not come back here or recommend this hotel ever.

I’ve been coming to The Tidelines since it had a different name. You must come see the new Tidelines. What a fantastic renovation!! Could not imagine this place could be even better!! So much more welcoming, high end design!!! See Ramon Rodriguez at check in. He will make sure you are well taken care of! ❤️

Horrible experience. Really didn’t have an experience at all. Booked a hotel room at the Tideline in Palm Beach for a honeymoon getaway after our wedding, which was yesterday. Once we arrived Monday around 11:45pm, there was no staff in the hotel whatsoever. We waited in the hotel lobby with our luggage for over an hour and were never able to check into our room. We called the hotel direct line and we called the guest experience and service manager, Ramon, and did not receive a response. We ended up leaving the hotel and booking at a different hotel that night around 1 AM. I would give negative stars if I could. Unacceptable.

I’ve been to the Tideline countless times, and the reason I keep returning is because of the phenomenal service from Frank (lead bartender/manager) and Jorge (bartender). Frank has been here the longest, and his dedication shines every single visit. His professionalism, smile, and the way he crafts drinks especially the custom Cucumber cocktail he made for me, one of the most refreshing drinks I’ve ever had set the standard for true hospitality. Jorge is also an outstanding bartender, always attentive, genuine, and welcoming. Together, Frank and Jorge are the heartbeat of Tideline and the reason guests like myself come back time and time again. Unfortunately, the current management group doesn’t bring the same warmth, acknowledgment, or connection. It makes the incredible service from Frank and Jorge stand out even more. Frank and Jorge truly represent what hospitality is all about, and Tideline is lucky to have them.

Good location on the beach. Easy ride to downtown Palm Beach and West Palm. Close, but you feel away from it all. Good price point/value for what you get. Could use some TLC: fix cement/coral blocks in driveway, Get more than 3 bikes to pick from! The bikes should have "quick release" seat adjusters so you can fit them to your specific leg length. That's just such a basic thing. Elevators need some work. Staff is really good. Fitness center and pool are good. A lack of electrical outlets both in the room and in the common areas is puzzling. Beach and ocean water temp was great.