Tideline Ocean Resort & Spa

Underrated oceanfront resort excellent service specifically Noel. Can’t wait to come back.

My experience at Tideline Palm Beach Ocean Resort was elevated in a way that truly stood out, and much of that credit belongs to Noel at the front desk. As someone who travels often and has high standards for service, I can say with confidence that Noel delivered the kind of professionalism, poise, and attentiveness that distinguishes an exceptional property from an ordinary one. From arrival onward, Noel handled everything with remarkable polish and genuine care. He was gracious, efficient, and highly attentive to detail, making me feel not just welcomed, but genuinely valued as a guest. His presence added a level of ease and confidence to the experience that is rare, even among luxury hotels. What impressed me most was not only his work ethic, but the clear pride he takes in representing the resort. Noel enhanced my stay in a meaningful way, and his dedication to guest satisfaction did not go unnoticed. Team members like him are a tremendous asset to Tideline Palm Beach Ocean Resort, and he is more than deserving of recognition, advancement, and serious consideration for promotion.

The front desk team was very helpful and knowledgeable. Nice views from our room, overall nice experience for our first time in Florida

Our first room had a bad air-conditioning system in it, but they’re corrected it by moving us to another room, which was fine. The food wasgreat. The hotel is beautiful. The staff what they have are amazing. They just need more people you could tell the hotel was understaffed, and it lacked a little bit of service because of it.

Lovely hotel, terrible service. We booked an oceanfront room and checked into a room with a view of trees, (unless you leaned off the balcony to see a glimpse of water). The staff were annoyed to have to talk with us again when we went back downstairs to switch rooms. An hour later we were in a room with a partial view of the ocean, then to find the balcony door didn't lock. We woke up in the morning to find that the coffee maker was non-functioning, and there was no room service menus or phone number. We went down to the restaurant, was seated at a broken table, waited 10 minutes for the server to come, when he brought coffee it spilled (broken table). We ordered our food, 10 minutes later the server came by to clarify our order. 20 minutes later, with no food, we went and found the manager and he said he would "expedite" our order. 10 minutes later the wrong food came out. That's when we left. Overall, do not recommend.